Thank you very much for having me again. I'm Nicole from Travelife, and I'm going to talk to you about our sustainability certification program. And hopefully I can give you some practical insight into how we raise, or help raise, social sustainability standards in tourism. So in a nutshell, what is Travelife? Well, it's an international sustainability certification scheme for hotels. That doesn't sound very sexy, but it is. And we can really make some great impact. And what we do at the moment is we work with over 1,500 hotels and accommodation providers of all sorts, and we help them to improve their economic, their environmental, and most importantly, their social business performance. We do that by using our internationally recognized Travelife sustainability checklist, which is essentially just a catalog of questions or requirements. Hotels that can prove during an on-site visit of one of our auditors worldwide that they meet all the requirements on that sustainability checklist, those hotels will be formally recognized with certification. And they can go out and shout about it, tell their guests and their employees and everyone. What makes us different to many other certification schemes out there is that we give equal importance to both the environmental and the social sphere. So to a Travelife hotel, things such as saving water and energy is just as important as looking after employees, maintaining positive community relations, and protecting human rights. We don't just certify hotels, but we do much more than that. We celebrate sustainability. Now, most of our hotels, they go above and beyond of what we are asking them to do in our checklist. And we give them a platform to talk about that and to shout about it, because you will find not many hotels will have a sustainability budget or a person in charge of it. And sometimes they just don't know how to talk about it. So we are also a communication tool for them, not just a technical tool. That picture actually is from one of our hotels in Jamaica, Rondel Village. And they were part of our champions campaign in the category Community Work. And what they are doing here is hotel staff helping to build a local community center. Then we also promote sustainability in the public domain with holiday makers. We want to encourage more people to visit in an eco-friendly way, in a responsible way, and ideally visiting Travelife-certified hotels, of course. And then finally, we train and network today as part of what we do on a regular basis. First of all, we work with over 50 auditors around the world, mostly trained locally. We have partnerships with NGOs, local and national authorities and bodies. And of course, we work with a number of big tour operators that use our certification to then manage their supply chain. So they will then make sure that the hotels they offer is part of their bigger packages, ones that they are confident in. Now, where are we? We are basically all around the world with Travelife. That's basically where our hotels are. You can see there is still a focus a bit on Europe and the Caribbean, but we are growing more and more. And we see more and more demand from all around, really. So only last year, we've had first hotels join us in Nepal, in India, in Myanmar, Montenegro, South Africa, so it's ever-expanding. And we're really excited about them. And our portfolio of members, our hotels, include your typical three and four all-inclusive inclusive in Majorca. But it goes all the way down the spectrum to the eco hotel in Nepal or our five-star luxury [INAUDIBLE] in Mauritius and the Maldives. So we have got all sorts of hotels join us, and more and more hotels are willing to follow the sustainability agenda. How it works is very simple. Hotels join us. They pay a set fee and become a member. Once they join, they then get access to various support and materials. We don't expect a business hotel to join us today and to be certified tomorrow. That's not in our interest. We give them as much time as they need and support along the way up until the day of their audit when then one of our independent auditors goes and visits the property. We don't do any desk-based audits. Everything is done through a visit, a physical inspection. On the day of the audit, the audit can take up to eight hours depending on the size of the property. The auditor will come, have an opening meeting with the general manager, and they'll do an inspection of all the-- basically of the hotel, front and back of house. But of course, to find your qualitative findings, really, the social side of things, to check that, an auditor will also ask to speak to a few members of staff that are around on the day. What's going to happen is he's going to say, give me a list of all your staff that is around today, and he's going to pick some. And he or she is most likely not going to pick the PR manager or the senior manager. They're going to go for-- have a chat with the housekeepers or the trainees. And they're going to ask questions like, if you had a problem, do you know where you would go? Do you have confidence that senior management is going to help you if you raised a concern? When have you last had training? All that sort of things they're going to ask. And at the end of that visit, they finalize their reports, either a hotel is certified straightaway or they get some additional time to work on outstanding improvements. Now, I've talked a lot about this checklist and certification. The actual checklist, or the catalog of questions, are around 160 requirements we're asking hotels to do to be certified or achieve that. And these are the main themes of our checklist. So it starts with management. We [INAUDIBLE] an auditor will check the higher-level strategy, how the hotel wants to be more sustainable. It also includes, as I said earlier, your typical green issues, which, of course, very important equally. But then it also covers people. So this is the area-- labor conditions, protecting human rights, community relations, what I mentioned already. And then finally, we're also asking our members to look down their supply chain a bit more and analyze what sort of businesses do I work with? How can I get them involved in more responsible practices? And do I tell my guests about all the things I do to be different from my competitors who may not look after employees the way I do as a business? And in line with the theme today, just picked out the main areas where people are at the center of what we're looking at. So that includes in a hotel employees, local business, community, and guests. And so the second half of my short presentation is basically just giving you an idea now of the sort of questions that we are asking, or sort of questions an auditor would ask a hotel if they came to check on those areas. Starting with people, management overall. As I said earlier, we want to see an overall strategy on what the plan is. So an auditor would check with the hotel, OK, can you show me a written down policy, evidence of how you plan on being a better employer, ensuring better working conditions than any other hotel? And can you show me written down what the strategy is for community relations and how you want to manage them? That's all good telling us that they want to do that, but we want to see a strategy written down. We also want to see a list of all the legislation that applies, including human rights to this hotel in the relevant context. Again, hotels tell us, oh, obviously, I, you know, obviously, I follow the law, of course. They probably do, of course-- most of them. But it's an important exercise to look at that and remind themselves of what actually is the legal framework here. And then finally, we want to see that there are staff members, ideally at senior level, first of all, that take responsibility for the areas of community relations and employee welfare, specifically labor and working conditions. Again, there's a lot of text in this slide, not good practice. But I'm trying to make a point here that we're asking lots of things, and that's just a snapshot. So with employee welfare an auditor will want to see, OK, where's the evidence that all of your staff members still have contracts and they understand what the contract says? And do all your contracts include pay? They'll also want to see that all staff are paid no less than the legal minimum wage and that overtime is recorded, that it's done correctly and compensated if it's allowed. They'll also make sure that the hotel doesn't keep any legal documents like passports of hotel workers. We have come across instances like that, because if they keep IDs of employees then they are not free to go, and that's slavery. And then we also want to see that they are free to join trade unions, that they can meet to discuss important issues to them during working hours. And then on the bottom section here, this is all about anti-discrimination. So we want to see, again, evidence, how do you make sure you do-- or how do you do your best to ensure that you do not discriminate in any way. And that covers recruitment, that covers training and promotion, all sorts of areas. And of course, you want to see staff training on that as well so that every single member of staff knows exactly what sort of business they're working for and what the ethos is. And then finally, a complaint procedure so every member of staff should know where to go to raise concerns. Community-- I'm running through this a little bit, so bear with me. But community, here we've heard something earlier about access of local people to hotels when certain services are available in a hotel but not in the local community. That wouldn't be acceptable for a Travelife hotel. So example, if there was a hotel in rural India that has amazing medical service for their guests, but the local community around them has got no medical service similar to that level, we wouldn't allow, we wouldn't accept it that those local people don't have access to the service provided in that hotel. It's an essential service, and they should have access to it. We would also want to see-- an auditor would want to see evidence of how the hotel engages with local people and how they listen, what's the dialogue there. And then local business, again, this is a great area where you can really spread economic benefits and empower people in economic terms. Travelife hotels should give priority to local produce and cherish local culture and heritage where possible. When I go to Greece, I don't want to see hamburgers and pizza on a menu. I want to see delicious local food presented to me, and I want to try to celebrate that. And I have put here [INAUDIBLE] orange lady. That's just a case study of one of our tests that has worked for years with this local lady in Croatia that has been selling her bitter orange [INAUDIBLE] there. They also offer that at breakfast to guests with a little story and a picture of that lady, so creating emotional relationship, emotional stories around that and promoting that for this lady. And then finally, the area of guests, we want the Travelife hotels to shout about what they do, and that they involve guests in their sustainability agenda, which also includes, very importantly, to get guests out of the hotel premises, to make sure they go explore, ideally book with a local business and, yes, see more than just the hotel premises. And we are currently reviewing our checklist with a view to adding more criteria. This is very small. But basically we're currently reviewing more questions around exploitation of vulnerable groups. And we want in the future that hotels will have to identify in their community who is most at risk of being vulnerable or of being exploited. And women are also part of this too [INAUDIBLE].. And then just three more projects to give you some practical ideas of what we've done this year around this topic around social sustainability. Earlier this year we went to Thailand. We presented there to 200 hotels or so about the importance of preventing issues relating to modern slavery. This is a very important topic there and generally. And we've also been piloting some criteria around migrant workers and how you make sure when you don't employ staff directly they are treated well and fairly just as your own staff. We've also partnered only a few months ago with She Trades. That's a female empowerment initiative or project that operates worldwide. And through this partnership, we now have nine Travelife hotels that joined us as part of this movement from across Indonesia, Kenya, and Sri Lanka, owned and operated by women who benefit from this initiative and the empowerment. And finally-- I only have 15 minutes. Yeah, here one last case study of one of our Travelife hotels. They were also part of one of our campaigns last year in the category Working With Your Community. And what they did, they partnered up with a local charity or a local initiative, again, female empowerment initiative. What they do in Turkey is they offer vocational training to women, mostly housewives of lower socioeconomic backgrounds. And they get them out of their houses and try to reduce their economic dependence, and also social dependence, on family members and particularly husbands. And they give them economic benefits, economic opportunities there as well. And what the hotel has done is they fund the project, and they're basically buying all the jewelry that they are creating as part of this project with the women. And then they're giving those wristbands and jewelry and all sorts to guests when they check into their hotel with some information about the project, raising awareness for it, raising awareness for the issue, but also encouraging holiday makers to donate towards it and making an impact through that. So that's all for me. Thank you. [APPLAUSE]