Subscription products

Ordering information and sales FAQs

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Frequently Asked Questions: Subscription Products

CABI's subscription products include our Databases, eBooks and Compendia

Q. How do I order?

  1. Via our international distributors or local agents
  2. Contact your local sales representative
  3. Contact the Sales Team:
    Email: sales@cabi.org
    Telephone: +44 (0)1491 829262

Q. How can I pay?

  • Visa and Mastercard
    Credit cards must be registered at the delivery address. Card details will only be taken over the phone or via online payments – do not send credit or debit card details via email. We will not charge credit cards until your order is available.
  • Cheque, bank drafts and international money orders
    Make these payable to "Marston Book Services Ltd". UK Sterling cheques should be drawn on a UK bank. US dollar cheques should be drawn on a US bank.
  • Bank transfers (charges paid by customer)
    Direct to the Marston account (details below). When paying by bank transfer it is important to send a copy of the remittance instruction from your bank to Marston so that we can trace and process your order with minimum delay. Please instruct your bank to remit to the account of Marston Book Services Ltd:


For Sterling transfers
:
Barclays Bank PLC, Oxford, PO BOX 333, UK, OX1 3HS
Sort code: 20-65-26
Account no: 00636835
IBAN number: GB84BARC20651800636835
Swift code: BARC GB22

For Euro transfers:
Barclays Bank PLC, Oxford, PO BOX 333, UK, OX1 3HS
Sort code: 20-65-26
Account no: 75157955
IBAN number: GB68BARC20651875157955
Swift code: BARC GB22

For US Dollar transfers:
Barclays Bank PLC, Oxford, PO BOX 333, UK, OX1 3HS
Sort code: 20-65-26
Account no: 49761822
IBAN number: GB40BARC20651849761822
Swift code: BARC GB22

Please note:

  • Prepayment is required for all subscription products
  • For orders placed in the Americas, excluding Canada, payment should be made in US Dollars
  • For orders placed in the Eurozone, payment should be made in Euros
  • For orders placed elsewhere (including Canada), payments should be made in Sterling

Q. When do subscriptions run to/from?

The standard subscription period is for 12 months.

Subscriptions may be taken out at any time during the year and run for 12 months from that start date.

For products with a print element: the standard subscription period is for 12 months.

Subscriptions for abstract journals are for one calendar year (January to December) and expire on 31 December each year regardless of start date.

New subscriptions taken out mid-year will be charged at the full rate, and any printed copies published that calendar year will be supplied to the subscribing institution.

Subscriptions for all other electronic products may be taken out at any time during the year and run for 12 months from that start date.

Please note: Printed abstract journals will be despatched only after full payment has been received. Renewal of your subscription by 30 November will ensure uninterrupted supply of January to December subscriptions.

Q. Who do I contact to request a price quotation for subscription products or to discuss a product?

Please contact the Sales team.

Q. Who are your online vendors and how can I contact them?

Please click here for a list of vendors with contact details.

Q. How much is postage and packing for print products?

Prices include delivery. Air mail despatch is available at extra cost. Please contact Marston for quotations.

Q. How does shipping and despatch work?

Print products will be despatched only after full payment has been received. Most deliveries outside the UK are by Air Speeded Post (sent by air to your country and then by national postal service within the country).

We can send orders by special delivery methods, but only after full payment has been received. If you need your order more urgently, please contact Marston.

Q. Are back volumes available?

Back volumes for most printed CABI journals are available for the current and the previous year. Contact the Sales team for a quote.

Q. Can I subscribe for more than one year?

Multiple year subscriptions for two years or more are available at favourable rates. Please contact us to request a quote.

Q. What are your VAT charges?

Customers in the UK:
VAT is not charged on books or printed journals. VAT at the current rate (20% in the UK as at 1 April 2011) is payable on all electronic products. Packages carry a 6.19% VAT rate.

Customers within the EU:
VAT is payable at the UK rate appropriate at the point of invoicing (VAT is 20% in the UK as at 1 April 2011). To avoid this tax, EU customers must supply us with their VAT (BTM/MWST/IVA/MOMS/FPA/MWS/ALV/MOM/TAV) number at the time of ordering.

Customers outside the EU:
Do not need to pay VAT.

Q. I'm having problems with my subscription product.

If you're having problems such as being unable to log in to your subscription product, please contact customer services.

Q. I haven't received my subscription product.

Claims for non-receipt should be directed to customer services.

Q. I've received my order but it's damaged.

Any damage or shortage to the print component of an order should be notified to Marston within 3 working days of receipt of the goods for a claim to be made.