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Frequently Asked Questions: Books

Q. How do I order (excluding North and South America)?

  1. Visit the CABI Bookshop
  2. Direct from Marston Book Services Ltd:
  3. Via our international distributors or local agents

Q. How do I order in North or South America?

Order from our US distributor, Stylus Publishing:

  1. Visit the Stylus website
  2. Direct from Stylus:
    Stylus Publishing
    Customer Services
    PO Box 605, Herndon, VA 20172-0605Email: StylusMail@PressWarehouse.com
    Tel: +01 (703) 661-1581 or +01 (800) 232-0223
    Fax: (703) 661-1501

Q. Where can I buy eBooks?

Most CABI books are available as eBooks, however we don't sell these direct to individuals. To purchase, please visit your preferred eBook retailer.

For institutional purchases, please contact your sales rep.

Q. Can I place an order for an e-textbook adoption?

Please contact the sales team.

Q. How can I pay?

CABI has three main payment methods:

  • Visa and Mastercard
    Credit cards must be registered at the delivery address. Card details will only be taken over the phone or via online payments – do not send credit or debit card details via email. We will not charge credit cards until your order is available.
  • Cheque, bank drafts and international money orders
    Make these payable to "Marston Book Services Ltd". UK Sterling cheques should be drawn on a UK bank. US dollar cheques should be drawn on a US bank.
  • Bank transfers (charges paid by customer)
    These must be made direct to Marston's (CABI's fulfilment service for book orders) account. When paying by bank transfer it is important to send a copy of the remittance instruction from your bank to Marston (address below) so that we can trace and process your order with minimum delay. Please instruct your bank to remit to the account of Marston Book Services Ltd:

For Sterling transfers:
Barclays Bank PLC, Oxford, PO BOX 333, UK, OX1 3HS
Sort code: 20-65-26
Account no: 00636835
IBAN number: GB84BARC20651800636835
Swift code: BARC GB22

For Euro transfers:
Barclays Bank PLC, Oxford, PO BOX 333, UK, OX1 3HS
Sort code: 20-65-26
Account no: 75157955
IBAN number: GB68BARC20651875157955
Swift code: BARC GB22

For US Dollar transfers:
Barclays Bank PLC, Oxford, PO BOX 333, UK, OX1 3HS
Sort code: 20-65-26
Account no: 49761822
IBAN number: GB40BARC20651849761822
Swift code: BARC GB22

Please note:

  • Where goods are sent via a forwarding agent, the price paid is that relevant to the country of the end-user and not the delivery address
  • For orders placed in the Americas, excluding Canada, payment should be made in US Dollars
  • For orders placed in the Eurozone, payment should be made in Euros
  • For orders placed elsewhere (including Canada), payments should be made in Sterling

Q. How much is postage and packing?

  • For prepaid orders in the UK: please add £3.65 for the 1st book and £1.25 thereafter up to a maximum of 10 books
  • For prepaid orders in Western Europe: please add €6.80 for the first book and €2.10 thereafter up to a maximum of 10 books
  • For US orders: Please include US$14.90 shipping and handling for the first book and US$4.00 thereafter up to a maximum of 10 books
  • For prepaid orders in the rest of the World: please add £7.90 / €10.50 / $14.90 for the first book and £2.10 / €2.65 / $4.00 for each additional book up to a maximum of 10.


More than 10 books?
Please contact Marston for a quote.

Credit account holders: please refer to your terms and conditions.

Q. How does shipping and despatch work?

Products will be despatched only after full payment has been received.

Approximate delivery times:

  • UK: All books are sent by Standard 2nd Class.
    • Hotline orders: Same day despatch on orders received up to 12 noon.
    • Normal non-peak orders: 2 working days following the day of receipt.
    • Small orders (less than 3kg): 5 working days despatch following day of receipt.
    • Bulk pallet orders: 5 working days despatch following day of receipt.
  • Europe: 8-15 days. All books are sent by Standard 2nd Class.
  • Rest of the World: 4-6 weeks. Books are sent by Air Speeded Post then travel via the national postal service.

Q. Can my order be despatched more urgently?

Yes, we can send by special delivery methods, but only after full payment has been received. If you need your order more urgently, please contact Marston.

Q. What happens if the item is not available?

As we process your order, we will inform you if any item is unavailable. We will not charge your credit card until stock is available.

Q. I haven't received my items.

Claims for non-receipt should be made to enquiries@marston.co.uk

Q. Can I return my order?

Returns authorisation must be approved by CABI.  Please contact sales@cabi.org

Individual customers:

  • Full right of return within 28 days of invoice date
  • Goods must be in a mint resaleable condition
  • Postage is to be paid by the customer

Trade customers:

  • Goods must be returned in a mint resaleable condition
  • Invoice date must be less than 12 months but more than three months old
  • Invoice number and date must be supplied otherwise a surcharge will be made
  • Postage is to be paid by the customer

Books Return address:

Marston Book Services Ltd
Returns Department
160 Milton Park
Abingdon
Oxfordshire
UK
OX14 4SB

  • Claims must be made within 28 days of receipt of the invoice and will be considered on their own merit. Any damage or shortage should be notified to Marston within three days of receipt of the goods for a claim to be made.
  • Out of Print titles are accepted for credit for 3 months from the date when the title is declared Out of Print. (Please check the proper despatch date with Marston before claiming. Replacement copies supplied after this date will be chargeable.)

No responsibility is accepted for goods once despatched.

Q. How do you process pre-orders/back orders/dues?

Any unfilled back orders on sales ledger accounts will be transferred to Marston. We are not permitted to transfer any back orders held against a credit card. If you have used your credit card for a back order, we will contact you to cancel your order and assist with re-ordering from Marston.

Q. What are your VAT charges?

Customers in the UK:
VAT is not charged on books or printed journals. VAT at the current rate (20% in the UK as at 1 April 2011) is payable on all electronic products. Packages carry a 6.19% VAT rate.

Customers within the EU:
VAT is payable at the UK rate appropriate at the point of invoicing (VAT is 20% in the UK as at 1 April 2011). To avoid this tax, EU customers must supply us with their VAT (BTM/MWST/IVA/MOMS/FPA/MWS/ALV/MOM/TAV) number at the time of ordering.

Customers outside the EU do not need to pay VAT.

Q. Is there a discount for bulk sales?

Discounts for bulk sales are available. For further information or to discuss a bulk sale, corporate sponsorship or for any queries regarding discounts and reduced rates please contact the Sales Team.