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Abstract

An increasing amount of tourism enterprises are regarding customer relation crisis management as the core content of customer relationship management, while customer psychological contract during a serving course is the foundation of customer relationship management. According to analysis of...

Author(s)
Xu Qian; Wu KeXiang
Publisher
Scientific Research Publishing, Irvine, USA
Citation
Journal of Service Science and Management, 2018, 11, 4, pp 466-478
AbstractFull Text

Concepts of terrorism, political turmoil, and war appear unrelated to tourism. Closer examination of their points of convergence and impacts on tourism reveals otherwise. This paper examines literature focusing on the relationships between these phenomena. Research themes which emerge from...

Author(s)
Sönmez, S. F.; Acar, A.; Atsız, O.
Publisher
Anatolia: Turizm Arastirmalari Dergisi, Ankara, Turkey
Citation
Anatolia: Turizm Arastirmalari Dergisi, 2017, 28, 1, pp 110-137
Abstract

Hurricane Katrina is considered the most costly and deadliest hurricane in the history of the United States. This study examined the differences in tourists' destination image of New Orleans before and after Katrina. This study also aimed at identifying significant destination attributes that...

Author(s)
Ryu KiSang; Bordelon, B. M.; Pearlman, D. M.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2013, 22, 2, pp 183-203
Abstract

Crisis planning is an important strategy for developing more resilient tourism organisations. Given this, it is important to examine how managers perceive crisis planning because managers' attitudes and perceptions may affect behavioural intentions. The objective of this study, then, is to identify ...

Author(s)
Wang Jie; Ritchie, B. W.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Safety Science , 2013, 52, pp 81-91
Abstract

Purpose - This paper aims to analyze the recovery of the Balinese and Egyptian tourism industries after experiencing terrorist attacks, to see what can be learnt by Caribbean destinations. Design/methodology/approach - The paper applies the principles of consumer behaviour to the observed...

Author(s)
Crawford, D.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2012, 4, 1, pp 91-97
Abstract

On 11 September 2001 (9/11) the North American tourism environment changed dramatically as a result of the terrorist events that occurred in New York and Washington D.C. As Canadians watched the events of 9/11 unfold south of the border, the shift in their travel patterns was almost immediate....

Author(s)
Smith, W. W.; Carmichael, B. A.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2005, 19, 2/3, pp 61-76
Abstract

This study investigates the effects of the 2001 outbreak of foot-and-mouth disease (FMD) on visitors to Dartmoor in Devon (South West England, UK). Questionnaire interviews with 140 walkers at Hound Tor were conducted to ascertain the effects of the FMD on visitors. Higher proportions of local...

Author(s)
Rodway-Dyer, S.; Shaw, G.
Publisher
Multilingual Matters Ltd, Clevedon, UK
Citation
Journal of Sustainable Tourism, 2005, 13, 1, pp 63-81
Abstract

This paper describes the marketing strategies of the Tourism Authority of Thailand in boosting tourism through segmentation of the special interest groups represented by tourists to Thailand after the implementation of the 'Amazing Thailand Year' campaigns. This study also evaluates the marketing...

Author(s)
Rittichainuwat, B. N.; Beck, J. A.; Qu, H. L.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Quality Assurance in Hospitality & Tourism, 2002, 3, 1/2, pp 109-124
Abstract

This report looks at the impact of the 11 September 2001 events on the world tourism and travel industry and examines some of the recovery strategies. Five demand-driven changes to the industry are reviewed: lower prices, shorter duration of visits, changes in booking habits, changes in motivation...

Author(s)
Tate, P.
Publisher
Mintel International Group Ltd, London, UK
Citation
Travel & Tourism Analyst, 2002, No.5, pp 1.1-1.25
Abstract

This paper examines literature focusing on the relationships between tourism, terrorism, political turmoil and war. Research themes which emerge from available studies include impacts of terrorism and political instability on tourist demand, motives of terrorists in targeting tourists, using...

Author(s)
Sönmez, S. F.
Citation
Annals of Tourism Research, 1998, 25, 2, pp 416-456

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