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Cover for Managing health-related crises in the cruise industry.

This chapter provides a comprehensive analysis of health-related crises within the cruise industry and offers empirical recommendations for both practitioners and scholars. This chapter is divided into 3 parts: the first part briefly reviews the relevant concepts and definitions, the second part...

Author(s)
Liu BingJie; Pennington-Gray, L.
ISBN
2017 CABI (H ISBN 9781780646084)
Type
Book chapter
Abstract

Firms are increasingly facing crises events, while tourism is an industry that is highly vulnerable to numerous risks. Despite the wide adoption of social media in tourism and the previous research examining the use of the Internet for crisis, there is limited but emerging research on the use of...

Author(s)
Sigala, M.
Publisher
Cognizant Communication Corporation, Elmsford, USA
Citation
Information Technology and Tourism, 2011, 13, 4, pp 269-283
Abstract

Anticipating and preparing to deal with the threat of crises precipitated by disaster from natural and people-made catastrophes is an important challenge facing tourism. As an industry tourism is particularly susceptible to such negative events putting the sector under almost constant threat of a...

Author(s)
Pforr, C.; Hosie, P. J.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2007, 23, 2/4, pp 249-264
Abstract

This article focuses on the need to develop a comprehensive research agenda for crisis management and market recovery in tourism. A review of the literature on research into risk, crisis and disaster management indicates that research has emerged on an ad hoc basis. Analysis of a database of over...

Author(s)
Carlsen, J. C.; Liburd, J. J.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2007, 23, 2/4, pp 265-276
Abstract

This paper reviews the literature relating to crisis management in tourism and identifies and briefly critiques several models that have been developed to help managers in their strategic planning for such contingencies. The terrorist attacks of 11 September 2001 ('9/11') in the USA are used as an...

Author(s)
Evans, N.; Elphick, S.
Publisher
John Wiley & Sons, Chichester, UK
Citation
International Journal of Tourism Research, 2005, 7, 3, pp 135-150
Abstract

This paper outlines and discusses a strategic and holistic approach to crisis management for the tourism industry. It notes the growing importance of crisis and disaster management for the tourism industry before exploring the definitions and nature of crises and disasters. The paper then proposes...

Author(s)
Ritchie, B. W.
Publisher
Pergamon Press, Oxford, UK
Citation
Tourism Management, 2004, 25, 6, pp 669-683
Abstract

Alpine tourism destinations must be prepared for environmental hazards such as avalanche disasters. The maintenance of safety and security, and thus the management of crises have become a major issue in Alpine winter resorts. After a short literature review of crisis management models applicable...

Author(s)
Peters, M.; Pikkemaat, B.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2005, 19, 2/3, pp 9-20
Abstract

This paper presents an overview of the general trends in tourism crises events of the last two decades, assesses the impacts of major man-made crises on the industry, and argues for the importance of crisis management in tourism management. The paper also discusses the complex issue of crisis...

Author(s)
Santana, G.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2003, 15, 4, pp 299-321
Abstract

This chapter reviews studies on terrorist attacks on the tourism industry worldwide and examines management strategies for handling business crises caused by terrorist attacks. It analyses the calamitous impact caused by the terrorist attacks of 11 September 2000, focusing on the human and...

Author(s)
Stafford, G.; Yu, L.; Armoo, A. K.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Tourism, security and safety: from theory to practice, 2006, pp 291-311
Abstract

This paper focuses on the production of destinations and experiences through tourism marketing. It examines recent analyses of conventional tourism marketing, destination branding, and experiential marketing before going on to consider crisis management and the importance of recovery marketing....

Author(s)
Hannam, K.
Publisher
Arnold, London, UK
Citation
Progress in Development Studies, 2004, 4, 3, pp 256-263

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