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Abstract

Studies on crisis management in tourism have made valuable contributions to the sector in terms of 'lessons learned', offering contextualisation, analysis and synthesis of factors that influenced the development of the crisis and the organisational or destination response. Very few, however,...

Author(s)
Paraskevas, A.; Quek, M.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 70, pp 419-429
Full TextCABI Book Chapter Info
Cover for Collaborative communication networks: an application in Indonesia.

This chapter argues that because tourism comprises multiple stakeholders, it is critical that crisis management for the tourism industry is integrated with other organizations, government departments, emergency personnel, media and other stakeholders. After providing a discussion of potential...

Author(s)
Pennington-Gray, L.; Cahyanto, I.; Schroeder, A.; Kesper, A.
ISBN
2015 CABI (H ISBN 9781780643250)
Type
Book chapter
Abstract

The Subprime Crisis in 2008 showed the need to devise mechanisms of economic adaptation and prevention of losses in a context of extreme vulnerability, which defied traditional views of economic and political organization worldwide. For the tourism sector the challenge doubled since it is normally...

Author(s)
Gámez, A.; Ivanova, A.; Campiranon, K.
Publisher
WIT Press, Southampton, UK
Citation
International Journal of Sustainable Development and Planning, 2014, 9, 2, pp 143-157
Abstract

This paper provides information that can aid in the development of a crisis management plan for Kenya. Terrorism in Kenya has affected the tourism industry. Hotels were almost collapsing and thousands of Kenyans lost their jobs. This paper also examines these acts of terrorism, their impact in the...

Author(s)
Kuto, B. K.; Groves, J. L.
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2004, 2, 4, pp 88-97
Abstract

In order to remain competitive, hotels have to apply information technology (IT) to enhance the quality of their services and improve customer satisfaction. The widespread adoption of IT-assisted hotel operations and management, however, also means that hotels are at a higher risk of failure in IT. ...

Author(s)
Lu, S.; Law, R.
Publisher
Cognizant Communication Corporation, Elmsford, USA
Citation
Information Technology in Hospitality, 2005, 4, 4, pp 153-159
Abstract

This chapter reviews studies on terrorist attacks on the tourism industry worldwide and examines management strategies for handling business crises caused by terrorist attacks. It analyses the calamitous impact caused by the terrorist attacks of 11 September 2000, focusing on the human and...

Author(s)
Stafford, G.; Yu, L.; Armoo, A. K.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Tourism, security and safety: from theory to practice, 2006, pp 291-311
Abstract

This paper intends to provoke creative thought into the field of disaster management in tourism. Themes addressed include: tourism 'surety'; areas of tourist protection; risk management; critical risk management steps; crime; hotel security; and issues affecting tourist safety.

Author(s)
Tarlow, P. E.
Publisher
Cognizant Communication Corporation, Elmsford, USA
Citation
Tourism Review International, 2006, 10, 1/2, pp 17-25
Abstract

The mysterious severe acute respiratory syndrome (SARS) made Hong Kong a key travel destination in Asia, world famous in 2003 but for the worst reasons. As a major sector of the local tourism industry, hotels in Hong Kong went through an unprecedented and traumatic time during the SARS infection...

Author(s)
Lo, A.; Cheung, C.; Law, R.
Publisher
Routledge, Abingdon, UK
Citation
Asia Pacific Journal of Tourism Research, 2006, 11, 1, pp 65-79
Abstract

In the wake of the calamitous terrorist attack on the Pentagon, the Washington, D.C., hotel and tourism industry was one of many that were plunged into uncharted territory. Further damage occurred with the series of anthrax-spore mailings. Carefully coordinated, the D.C. hospitality industry's...

Author(s)
Stafford, G.; Yu, L.; Armoo, A. K.
Publisher
Elsevier Science Inc., New York, USA
Citation
Cornell Hotel and Restaurant Administration Quarterly, 2002, 43, 5, pp 27-40
Abstract

This paper evaluates the impact of the 2001 economic crisis on the tourism industry in Turkey. The research findings reveal that neither the government nor private organizations had any plans for dealing with the crisis before or after the event. It had both negative and positive impacts although...

Author(s)
Okumus, F.; Karamustafa, K.
Publisher
Elsevier, Oxford, UK
Citation
Annals of Tourism Research, 2005, 32, 4, pp 942-961

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