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Full TextCABI Book Chapter Info
Cover for Conceptualizing organizational resilience in tourism crisis management.

This chapter provides a novel framework for destination marketing/management organizations (DMOs) to develop organizational resilience to tourism crises and disasters. The new framework is tourism-centric, yet intentionally broad-based in order to accommodate DMOs in varying contexts and...

Author(s)
Scarpino, M. R.; Gretzel, U.
ISBN
2015 CABI (H ISBN 9781780643250)
Type
Book chapter
Full TextCABI Book Info
Cover for Destination marketing and management: theories and applications.

This book offers a comprehensive understanding of the concept and scope of the tourism industry in general and of destination marketing and management in particular. Taking an integrated and comprehensive approach, it focuses on both the macro and micro aspects of destination marketing and...

Author(s)
Wang, Y.; Pizam, A.
ISBN
2011 CABI (H ISBN 9781845937621)
Type
Book
Abstract

The tourism industry is vulnerable to crises of assorted manifestations, not least those related to natural disasters, which adversely affect international arrivals and destination images. Such events highlight the importance of managing crisis situations and marketing is one important tool in...

Author(s)
Henderson, J. C.
Publisher
Indian Institute of Tourism & Travel Management, New Delhi, India
Citation
International Journal of Tourism and Travel, 2010, 3, 1, pp 15-24
Abstract

This chapter is concerned with an important aspect of tourism crisis management, that is, the role of public relations and advertising strategies in the efforts to lessen the image damage in affected tourism destinations. It explains: the meaning of destination marketing; the concept of destination ...

Author(s)
Avraham, E.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Tourism, security and safety: from theory to practice, 2006, pp 233-249
Abstract

The 12 articles in this special issue were presented at the Business Enterprises for Sustainable Travel (BEST) Educators Network Think Tank V on the theme of "Managing risk and crisis for sustainable tourism", held at the University of West Indies in Kingston, Jamaica, on 16-19 June 2005. Topics...

Author(s)
Dwyer, L.; Sheldon, P. J.
Publisher
Cognizant Communication Corporation, Elmsford, USA
Citation
Tourism Review International, 2006, 10, 1/2, pp 130 pp.
Abstract

The 11th September (9/11) terrorist attacks on the USA have greatly impacted on the tourism industry, causing managers to restrategize their communication programmes. This national investigation illustrates the increasing role of public relations as a crisis management function. The study sought to ...

Author(s)
Fall, L. T.
Publisher
Henry Stewart Publications, London, UK
Citation
Journal of Vacation Marketing, 2004, 10, 3, pp 238-252
Abstract

After 11 September 2001 (9/11), the USA immediately embarked upon a new way of life, or, as the media describes it, a "new normalcy" (Chura, 2002; Stark, 2002). Throughout Corporate America, managers had to instantaneously re-group, re-strategize, and re-tool their internal and external...

Author(s)
Fall, L. T.; Massey, J. E.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2005, 19, 2/3, pp 77-90
Abstract

This paper focuses on the production of destinations and experiences through tourism marketing. It examines recent analyses of conventional tourism marketing, destination branding, and experiential marketing before going on to consider crisis management and the importance of recovery marketing....

Author(s)
Hannam, K.
Publisher
Arnold, London, UK
Citation
Progress in Development Studies, 2004, 4, 3, pp 256-263
Abstract

This chapter examines three specific tourism recovery campaigns in South East Asia: (1) the Singapore Roars marketing campaign designed to stimulate a rapid recovery of tourism to Singapore following the end of the SARS scare in July 2003: (2) Bali's (Indonesia) attempt to restore inbound tourism...

Author(s)
Beirman, D.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Tourism, security and safety: from theory to practice, 2006, pp 251-269
Abstract

This chapter examines the behaviour of tour operators toward destinations in a time of crisis and analyses their significance in the recovery of impacted destinations on the international market. Based mostly on the Croatian case, the chapter concludes that: (1) the crisis behaviour of tour...

Author(s)
Cavlek, N.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Tourism, security and safety: from theory to practice, 2006, pp 335-352

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