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Leisure Tourism

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Abstract

An increasing amount of tourism enterprises are regarding customer relation crisis management as the core content of customer relationship management, while customer psychological contract during a serving course is the foundation of customer relationship management. According to analysis of...

Author(s)
Xu Qian; Wu KeXiang
Publisher
Scientific Research Publishing, Irvine, USA
Citation
Journal of Service Science and Management, 2018, 11, 4, pp 466-478
Abstract

Hurricane Katrina is considered the most costly and deadliest hurricane in the history of the United States. This study examined the differences in tourists' destination image of New Orleans before and after Katrina. This study also aimed at identifying significant destination attributes that...

Author(s)
Ryu KiSang; Bordelon, B. M.; Pearlman, D. M.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2013, 22, 2, pp 183-203
Abstract

Purpose - This paper aims to analyze the recovery of the Balinese and Egyptian tourism industries after experiencing terrorist attacks, to see what can be learnt by Caribbean destinations. Design/methodology/approach - The paper applies the principles of consumer behaviour to the observed...

Author(s)
Crawford, D.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2012, 4, 1, pp 91-97
Full TextCABI Book Chapter Info
Cover for Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster.

This chapter reviews trip decision theory and research in relation to the Taiwan earthquake of 21 September 1999 (referred to as 921), and then considers the present growth of tourism in Nantou (the area where most of the serious damage from the earthquake occurred) and what it shows about the...

Author(s)
Huan TzungCheng
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Abstract

This chapter first discusses theoretically the construct of risk in travel behaviour and assesses the role of travel information in mitigating risk perception. It then critically evaluates how and to what extent security information as a risk management tool is used or misused by the major travel...

Author(s)
Mansfeld, Y.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Tourism, security and safety: from theory to practice, 2006, pp 271-290
Abstract

On 11 September 2001 (9/11) the North American tourism environment changed dramatically as a result of the terrorist events that occurred in New York and Washington D.C. As Canadians watched the events of 9/11 unfold south of the border, the shift in their travel patterns was almost immediate....

Author(s)
Smith, W. W.; Carmichael, B. A.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2005, 19, 2/3, pp 61-76
Abstract

This study investigates the effects of the 2001 outbreak of foot-and-mouth disease (FMD) on visitors to Dartmoor in Devon (South West England, UK). Questionnaire interviews with 140 walkers at Hound Tor were conducted to ascertain the effects of the FMD on visitors. Higher proportions of local...

Author(s)
Rodway-Dyer, S.; Shaw, G.
Publisher
Multilingual Matters Ltd, Clevedon, UK
Citation
Journal of Sustainable Tourism, 2005, 13, 1, pp 63-81
Full TextCABI Book Chapter Info
Cover for 'Crises' that scare tourists: investigating tourists' travel-related concerns.

This chapter reports on the results of two empirical studies that aimed at eliciting currently perceived risks from the tourist marketplace, and investigates the differences in statements of concerns with respect to different tourism settings. One study was conducted among undergraduate students...

Author(s)
Dolnicar, S.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Abstract

This paper describes the marketing strategies of the Tourism Authority of Thailand in boosting tourism through segmentation of the special interest groups represented by tourists to Thailand after the implementation of the 'Amazing Thailand Year' campaigns. This study also evaluates the marketing...

Author(s)
Rittichainuwat, B. N.; Beck, J. A.; Qu, H. L.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Quality Assurance in Hospitality & Tourism, 2002, 3, 1/2, pp 109-124

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