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Abstract

The structure of this 3rd edition remains the same, with the exception of a whole new Part IV dealing with the 'New Business Ecosystem and Stakeholder-Driven Strategy'. All the 20 chapters have been updated or are totally new contributions. Part I ('Tourism Environment, Economic Development,...

Author(s)
Moutinho, L.; Vargas-Sánchez, A.
ISBN
2018 CAB International (H ISBN 9781786390240)
Publisher
CAB International, Wallingford, UK
Citation
Strategic management in tourism, 2018, Ed.3, pp xv + 362 pp.
Abstract

An increasing amount of tourism enterprises are regarding customer relation crisis management as the core content of customer relationship management, while customer psychological contract during a serving course is the foundation of customer relationship management. According to analysis of...

Author(s)
Xu Qian; Wu KeXiang
Publisher
Scientific Research Publishing, Irvine, USA
Citation
Journal of Service Science and Management, 2018, 11, 4, pp 466-478
AbstractFull Text

Concepts of terrorism, political turmoil, and war appear unrelated to tourism. Closer examination of their points of convergence and impacts on tourism reveals otherwise. This paper examines literature focusing on the relationships between these phenomena. Research themes which emerge from...

Author(s)
Sönmez, S. F.; Acar, A.; Atsız, O.
Publisher
Anatolia: Turizm Arastirmalari Dergisi, Ankara, Turkey
Citation
Anatolia: Turizm Arastirmalari Dergisi, 2017, 28, 1, pp 110-137
Abstract

Hurricane Katrina is considered the most costly and deadliest hurricane in the history of the United States. This study examined the differences in tourists' destination image of New Orleans before and after Katrina. This study also aimed at identifying significant destination attributes that...

Author(s)
Ryu KiSang; Bordelon, B. M.; Pearlman, D. M.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2013, 22, 2, pp 183-203
Abstract

Crisis planning is an important strategy for developing more resilient tourism organisations. Given this, it is important to examine how managers perceive crisis planning because managers' attitudes and perceptions may affect behavioural intentions. The objective of this study, then, is to identify ...

Author(s)
Wang Jie; Ritchie, B. W.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Safety Science , 2013, 52, pp 81-91
Abstract

Purpose - This paper aims to analyze the recovery of the Balinese and Egyptian tourism industries after experiencing terrorist attacks, to see what can be learnt by Caribbean destinations. Design/methodology/approach - The paper applies the principles of consumer behaviour to the observed...

Author(s)
Crawford, D.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2012, 4, 1, pp 91-97
Full TextCABI Book Info
Cover for Destination marketing and management: theories and applications.

This book offers a comprehensive understanding of the concept and scope of the tourism industry in general and of destination marketing and management in particular. Taking an integrated and comprehensive approach, it focuses on both the macro and micro aspects of destination marketing and...

Author(s)
Wang, Y.; Pizam, A.
ISBN
2011 CABI (H ISBN 9781845937621)
Type
Book
Full TextCABI Book Chapter Info
Cover for Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster.

This chapter reviews trip decision theory and research in relation to the Taiwan earthquake of 21 September 1999 (referred to as 921), and then considers the present growth of tourism in Nantou (the area where most of the serious damage from the earthquake occurred) and what it shows about the...

Author(s)
Huan TzungCheng
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Abstract

This chapter first discusses theoretically the construct of risk in travel behaviour and assesses the role of travel information in mitigating risk perception. It then critically evaluates how and to what extent security information as a risk management tool is used or misused by the major travel...

Author(s)
Mansfeld, Y.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Tourism, security and safety: from theory to practice, 2006, pp 271-290
Abstract

On 11 September 2001 (9/11) the North American tourism environment changed dramatically as a result of the terrorist events that occurred in New York and Washington D.C. As Canadians watched the events of 9/11 unfold south of the border, the shift in their travel patterns was almost immediate....

Author(s)
Smith, W. W.; Carmichael, B. A.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2005, 19, 2/3, pp 61-76

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