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Full TextCABI Book Chapter Info
Cover for Destination crisis management.

This chapter discusses the significance and importance of tourism crisis management; the reasons for the need for disaster planning in tourism destinations; the types of disasters and disaster impacts; the threats to tourists; and the functions of crisis management. It then presents cases of...

Author(s)
Pennington-Gray, L.; Pizam, A.
ISBN
2011 CABI (H ISBN 9781845937621)
Type
Book chapter
Abstract

This article draws on the findings of a recent study undertaken to investigate the impact of bushfire on the tourism economy of Harrietville, a small town in North East Victoria, Australia. The study had a particular focus on the impact of the 'Harrietville Fire' that burnt for 55 days in early...

Author(s)
Pyke, J.; Lacy, T. de; Law, A.; Jiang, M.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Journal of Hospitality and Tourism Management, 2016, 28, pp 49-58
Full TextCABI Book Info
Cover for Crisis management in tourism.

With examples drawn from the UK, Europe, the USA, Australia, and Asia, this book brings together a range of expert academic analysis of theory and practice concerning crisis management in tourism. Part I (chapters 2-11) deals with theoretical foundations of crisis management. Part II (chapters...

Author(s)
Laws, E.; Prideaux, B.; Chon, K.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book
Abstract

Crisis planning is an important strategy for developing more resilient tourism organisations. Given this, it is important to examine how managers perceive crisis planning because managers' attitudes and perceptions may affect behavioural intentions. The objective of this study, then, is to identify ...

Author(s)
Wang Jie; Ritchie, B. W.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Safety Science , 2013, 52, pp 81-91
Abstract

The role of social media in crisis communications is an embryonic area of research in tourism, thus the purpose of this study was to examine drivers of social media use during crises. An online survey of 2,416 tourists from Australia, Brazil, China, India, and Korea was conducted. Hierarchical...

Author(s)
Schroeder, A.; Pennington-Gray, L.; Donohoe, H.; Kiousis, S.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2013, 30, 1/2, pp 126-143
Full TextCABI Book Chapter Info
Cover for For better or worse: consumer perceptions of factors impacting company crisis outcome.

This chapter investigates crises that originate at the organization or enterprise level and impact travel and tourism operators. In particular, it focuses upon the perspectives provided by consumers of tourism services. Results are presented from a series of focus group interviews that...

Author(s)
McDonald, L. M.; Sparks, B.; Glendon, I.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
AbstractFull Text

The past decade has been particularly difficult for the tourism industry worldwide, and in Asia/Australasia in particular, as crises have followed in rapid succession, starting with the terrorist attacks of September 11, 2001. Severe flooding in Central Queensland in early 2011, was followed soon...

Author(s)
Richardson, S.; March, R.; Lewis, J.; Radel, K.
Publisher
Tourism Educators Association of Malaysia, Selangor, Malaysia
Citation
TEAM Journal of Hospitality and Tourism, 2012, 9, 1, pp 14
Abstract

This chapter presents an overview of the adventure tourism industry's risk management operating environment within Australia. Three core elements of the adventure tourism experience are identified and discussed: the participant; the management practice of the operator; and the features of the...

Author(s)
Morgan, D.; Fluker, M.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Tourism, security and safety: from theory to practice, 2006, pp 153-168
Abstract

The 12 articles in this special issue were presented at the Business Enterprises for Sustainable Travel (BEST) Educators Network Think Tank V on the theme of "Managing risk and crisis for sustainable tourism", held at the University of West Indies in Kingston, Jamaica, on 16-19 June 2005. Topics...

Author(s)
Dwyer, L.; Sheldon, P. J.
Publisher
Cognizant Communication Corporation, Elmsford, USA
Citation
Tourism Review International, 2006, 10, 1/2, pp 130 pp.
Abstract

Since the pilots' strike of 1989, the Australian tourism industry has experienced a series of 'shocks' or crises which have included the 1991 Gulf War, the Asian economic crisis in 1997, the dotcom crash of 2000, the collapse of the HIH Insurance Company, the World Trade Centre attacks and the...

Author(s)
Anderson, B. A.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2006, 27, 6, pp 1290-1297

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