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Abstract

This chapter provides definitions of crisis and crisis management and discusses the theoretical foundations of crisis management in tourism. Strategic management insights are intertwined with crisis management, and crisis management research in tourism is explored.

Author(s)
Jiang YaWei; Scott, N.; Ritchie, B. W.
ISBN
2018 CAB International (H ISBN 9781786390240)
Publisher
CAB International, Wallingford, UK
Citation
Strategic management in tourism, 2018, Ed.3, pp 264-278
Full TextCABI Book Chapter Info
Cover for Factors influencing crisis management in tourism destinations.

This chapter is concerned with how socio-cultural and organizational concepts may help in better understanding the crisis management process in tourism destinations. It is envisaged that this understanding will be beneficial to governments and organizations by broadening their perspective about the ...

Author(s)
Campiranon, K.; Scott, N.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Abstract

The recent frequency and intensity of crises and disasters affecting the tourism industry has resulted in a growing body of research into their causes, effects and management, as the bibliographies of the ensuing papers catalogue. To date, most papers and collections of research have taken a broad...

Author(s)
Scott, N.; Laws, E.; Prideaux, B.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2007, 23, 2/4, pp 1-13
Abstract

This special issue, consisting of 20 papers, aims to focus the attention of researchers and managers on the recovery phase following a tourism crisis. The papers address crisis management and post-crisis marketing.

Author(s)
Scott, N.; Laws, E.; Prideaux, B.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2007, 23, 2/4, pp 1-276
Abstract

This paper examines the definitions and conceptual foundations of crises and distinguishes between crises and disasters. It takes a systems view of these concepts and uses the perspective of systems as organizational networks to examine implications for tourism managers. A tourism destination is...

Author(s)
Scott, N.; Laws, E.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2005, 19, 2/3, pp 149-158