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Abstract

This chapter provides definitions of crisis and crisis management and discusses the theoretical foundations of crisis management in tourism. Strategic management insights are intertwined with crisis management, and crisis management research in tourism is explored.

Author(s)
Jiang YaWei; Scott, N.; Ritchie, B. W.
ISBN
2018 CAB International (H ISBN 9781786390240)
Publisher
CAB International, Wallingford, UK
Citation
Strategic management in tourism, 2018, Ed.3, pp 264-278
Full TextCABI Book Info
Cover for Tourism crisis and disaster management in the Asia-Pacific.

The aim of this book is to contribute a much deeper understanding of tourism crisis and disaster management with a specific focus on the Asia-Pacific. Chapters contributed by international tourism scholars and practitioners discuss both the theoretical and practical approaches towards successful ...

Author(s)
Ritchie, B. W.; Campiranon, K.
ISBN
2015 CABI (H ISBN 9781780643250)
Type
Book
Abstract

Crisis planning is an important strategy for developing more resilient tourism organisations. Given this, it is important to examine how managers perceive crisis planning because managers' attitudes and perceptions may affect behavioural intentions. The objective of this study, then, is to identify ...

Author(s)
Wang Jie; Ritchie, B. W.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Safety Science , 2013, 52, pp 81-91
Full TextCABI Book Chapter Info
Cover for Collaborative communication networks: an application in Indonesia.

This chapter argues that because tourism comprises multiple stakeholders, it is critical that crisis management for the tourism industry is integrated with other organizations, government departments, emergency personnel, media and other stakeholders. After providing a discussion of potential...

Author(s)
Pennington-Gray, L.; Cahyanto, I.; Schroeder, A.; Kesper, A.
ISBN
2015 CABI (H ISBN 9781780643250)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for The development of a transnational tourism risk, crisis and recovery management network.

This chapter outlines the development of a transnational tourism risk, crisis and recovery management network, using a case study of the Pacific Asia Travel Association (PATA)'s Rapid Response Taskforce (PRRT). The core paradigm in preparing contingency measures and crisis response necessarily...

Author(s)
Beirman, D.
ISBN
2015 CABI (H ISBN 9781780643250)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for Conceptualizing organizational resilience in tourism crisis management.

This chapter provides a novel framework for destination marketing/management organizations (DMOs) to develop organizational resilience to tourism crises and disasters. The new framework is tourism-centric, yet intentionally broad-based in order to accommodate DMOs in varying contexts and...

Author(s)
Scarpino, M. R.; Gretzel, U.
ISBN
2015 CABI (H ISBN 9781780643250)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for An analysis of the tourism industry's management responses to political crises in Thailand.

This chapter examines (1) the characteristics of political crises; (2) the effects of political crises on tourism organizations; and (3) the implementation of a crisis management response by tourism stakeholders. By analysing the tourism industry's management responses to political crises in...

Author(s)
Kanlayanasukho, V.
ISBN
2015 CABI (H ISBN 9781780643250)
Type
Book chapter
Abstract

This paper outlines and discusses a strategic and holistic approach to crisis management for the tourism industry. It notes the growing importance of crisis and disaster management for the tourism industry before exploring the definitions and nature of crises and disasters. The paper then proposes...

Author(s)
Ritchie, B. W.
Publisher
Pergamon Press, Oxford, UK
Citation
Tourism Management, 2004, 25, 6, pp 669-683
Abstract

To date limited attention has been provided on the review stage of the crisis management framework, despite the importance of organizational learning for developing effective tourism crisis strategies. Using the concepts of double loop learning (Argyris and Schon, 1996), doubting (Blackman and...

Author(s)
Blackman, D.; Ritchie, B. W.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2007, 23, 2/4, pp 45-57
Abstract

This paper defines crises and disasters before discussing the area of crisis management and crisis communication in the tourism industry. It then applies the case of the foot and mouth disease (FMD) outbreak in the UK to crisis communication theory at a national level (by examining the response of...

Author(s)
Ritchie, B. W.; Dorrell, H.; Miller, D.; Miller, G. A.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2003, 15, 2/3, pp 199-216

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