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Full TextCABI Book Chapter Info
Cover for Crisis management in tourism: challenges for managers and researchers.

This introductory chapter discusses the varied, complex and changing managerial responses needed to deal with a typical crisis, then presents a brief review of current crisis management theory, applying its most salient points to the tourism industry.

Author(s)
Laws, E.; Prideaux, B.; Chon, K.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Full TextCABI Book Info
Cover for Crisis management in tourism.

With examples drawn from the UK, Europe, the USA, Australia, and Asia, this book brings together a range of expert academic analysis of theory and practice concerning crisis management in tourism. Part I (chapters 2-11) deals with theoretical foundations of crisis management. Part II (chapters...

Author(s)
Laws, E.; Prideaux, B.; Chon, K.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book
Full TextCABI Book Chapter Info
Cover for Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster.

This chapter reviews trip decision theory and research in relation to the Taiwan earthquake of 21 September 1999 (referred to as 921), and then considers the present growth of tourism in Nantou (the area where most of the serious damage from the earthquake occurred) and what it shows about the...

Author(s)
Huan TzungCheng
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for Factors influencing crisis management in tourism destinations.

This chapter is concerned with how socio-cultural and organizational concepts may help in better understanding the crisis management process in tourism destinations. It is envisaged that this understanding will be beneficial to governments and organizations by broadening their perspective about the ...

Author(s)
Campiranon, K.; Scott, N.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for A proposed model for tourism crisis management: the UK's foot and mouth disease crisis analysed.

This chapter examines the distinctions between crises and disasters, and in particular examines the broader crisis management literature before proposing a model for crisis management for policymakers in tourism destinations. The proposed model examines the strategies that destinations could use to ...

Author(s)
Lyon, A.; Worton, A.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for Western and eastern approaches to crisis management for global tourism: some differences.

This chapter briefly sketches the evolution of approaches to crisis management in the West and discusses the extent to which responses to a crisis are determined or at least substantially shaped by one's national culture. In the context of the expanding global tourism industry, it is argued that...

Author(s)
Schmidt, P.; Berrell, M.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for Crisis management and tourism organizations: a comparative study in the European Alps.

This chapter focuses on crises and disasters in the European alpine tourism industry and the new requirements for the management of potential crises and disasters (including natural disasters). Results are presented from a questionnaire survey of tourism organizations (n=121) in the Tyrol and Alto...

Author(s)
Pechlaner, H.; Abfalter, D.; Raich, F.; Dreyer, A.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for For better or worse: consumer perceptions of factors impacting company crisis outcome.

This chapter investigates crises that originate at the organization or enterprise level and impact travel and tourism operators. In particular, it focuses upon the perspectives provided by consumers of tourism services. Results are presented from a series of focus group interviews that...

Author(s)
McDonald, L. M.; Sparks, B.; Glendon, I.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for Crisis in Bali: lessons in tourism recovery.

This chapter presents a theoretical perspective on tourism and crisis management and then discusses Bali's experience with a terrorism-induced tourism crisis, as well as the communication management, security concerns, and marketing and recovery initiatives that followed. Although not all...

Author(s)
Gurtner, Y. K.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for Phuket: tsunami and tourism - a preliminary investigation.

This chapter examines the 2004 tsunami disaster in southern Thailand, its impact on tourism, and the management of the crisis. Based on this preliminary analysis, the following issues that have direct relevance to the design and application of a generic crisis management framework are discussed:...

Author(s)
Gurtner, Y. K.
ISBN
2007 CABI (H ISBN 9781845930479)
Type
Book chapter

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