Negative events that happen in tourism destinations not only affect the experience of the tourists, but also influence the perception of potential tourists toward the destination, and even harm the image of the destination. Thus, identifying the types of negative events, understanding the mechanism ...

Tourism promotional video is an important marketing tool for crisis management of tourism destinations. With the improvement of information technology, destination marketing organizations are increasingly favoring the selection of tourism promotional videos for tourism crisis marketing. The...

Social media platforms empower tourists to engage in secondary crisis communication and even take collective action against destinations. Such online actions result in challenges for tourism destinations related to crisis management and image restoration, especially for human-induced tourism crises ...

This study contributes to the understanding of the relationship between crisis management procedures and local resilience responses. Utilizing the context of the 416 wildfire in southwest Colorado during the summer of 2018, this study proposes that community resilience is a process that is impacted ...

Resilient tourism organisations and destinations can adapt and prosper in changing environments. Social networking and community engagement contribute to self-organisation, a typical element of resilient systems. In this context, the present work aims at assessing the role of two of the main...

The 16 articles in this special issue contribute to the advancement of knowledge within events as they are concerned with people, their changing needs, and the challenges for planning and managing these experiences in new and creative ways and for a multitude of stakeholders. Issues covered include ...

The popularity of mobile social network platforms, such as Sina Weibo, We Chat, etc., have substantially changed our way of living and communication. As an area closely connected with Internet news media, tourism industry is facing with unprecedented opportunities as well as challenges. Tourism...

The tourism industry is highly susceptible to various forms of risks operating in the industry that occur and go unattended over a period of time. Social media could be effectively used to address the risks. Studies, however, on social media and its role in crisis management are few in spite of a...

This paper identifies specific types of dynamic capabilities that enable tourism firms to survive the crisis caused by the Libyan civil war. The literature on dynamic capabilities has matured, but little is known about the specific types of dynamic capabilities that enable firms to survive...

Tourism is an economic activity that is very sensitive to situational changes, such as exchange rate fluctuations and seasonal demand instabilities, which is why it is vulnerable to several types of crises, which may have negative effects on the destinations and organizations involved in the supply ...