Risk perceptions associated with the COVID-19 pandemic are significant factors shaping contemporary tourists' travel behaviour. While the relationship between perceived risk and tourists' decision-making and behaviour in relation to COVID-19 is already a significant area of tourism research, the...

During periods of high uncertainty and volatility it is important for tourism destinations to have the ability to employ effective crisis management communications. The study concerns the examination of the derived chaordic (chaos vs order) systems formulating the tourism crisis communications in...

Previous literature on airline crises has largely ignored low-responsibility crises. The purpose of this study is to explore the underlying mechanism of airlines utilizing secondary crisis response strategies to rebuild their reputations during low-responsibility crises. Extending the situational...

Employees are the most valuable asset of any service business because of its human-centric nature. However, in the crisis situations, the human side in crisis management strategy, particularly in the areas of human resource management is largely overlooked. The present study explores how human...

Purpose: Corporate reputation is one of the key intangible assets of a company and is commonly influenced by negative posts on social media, such as customer complaints. Up to date, no known research investigates the pre- and post-social media crisis corporate social responsibility (CSR) practices...

Tourism has been one of the most dynamically developing sectors of the world economy in recent years, yet the emergence of the covid-19 virus crisis has led to a recession in the industry, making managing this crisis essential. Thus, the study was conducted to examine the effect of the perception...

This study examines six antecedent constructs affecting potential Australian tourists' destination image of Fiji. Data were collected from 416 respondents and analysed using covariance-based structural equation modelling. Results revealed that five constructs - impressions of Fiji, trust in the...

Based on the perspective of system analysis, the Vensim software was used to simulate the evolution trend of rural revitalization under four different scenarios. The results show as follows. (1) Under the influence of tourism urbanization, the rural revitalization in Zhangjiajie presents typical...

At the current stage of the development of society, where everything is fast-moving and changing, the ability to respond flexibly and adapt to changes is extremely important for the functioning of all branches of the economy. Changing technologies, generations, penetration of the information factor ...