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Abstract

Studies on crisis management in tourism have made valuable contributions to the sector in terms of 'lessons learned', offering contextualisation, analysis and synthesis of factors that influenced the development of the crisis and the organisational or destination response. Very few, however,...

Author(s)
Paraskevas, A.; Quek, M.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 70, pp 419-429
Abstract

An increasing amount of tourism enterprises are regarding customer relation crisis management as the core content of customer relationship management, while customer psychological contract during a serving course is the foundation of customer relationship management. According to analysis of...

Author(s)
Xu Qian; Wu KeXiang
Publisher
Scientific Research Publishing, Irvine, USA
Citation
Journal of Service Science and Management, 2018, 11, 4, pp 466-478
Abstract

This study utilized content analysis to identify and analyze the types of risk mentioned in the news media's tweets. The findings broadened previous conceptualizations of travel risk related to politics and highlighted the significance of geopolitics as a potential source of harm for destinations....

Author(s)
Schroeder, A.; Pennington-Gray, L.; Kim, H.; Liu-Lastres, B.
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2018, 26, pp 107-117
Abstract

The aim of this paper is to identify the critical success factors for the development of crisis management and strategy for the governance of the tourist destination of Antalya, Turkey. Data was obtained from in situ interviews, participant observation, and documentation. Interviews were conducted...

Author(s)
Çakar, K.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2018, 35, 6, pp 786-802
Abstract

Travel-related risk perceptions have become more widespread in recent years due to the increased frequency and intensity of incidents, as well as heightened awareness of risk due to the 24-hour news cycle and constant connection through technology. With growing concern surrounding traveling to...

Author(s)
Pennington-Gray, L.; Schroeder, A.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 9, pp 381-383
Abstract

In the context of the changing economic, social, and technological environments, this paper projects the need for radical transformations of tourism education, including curriculum, program offering, pedagogy, and learning environment. Entrepreneurship, innovation, crisis management, data...

Author(s)
Hsu, C. H. C.
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2018, 25, pp 181-183
Abstract

The frequency and fury of crises have flourished over the past decade. Globally, we are faced with more crises and disasters that ever before. The need for quality academic research is at an all-time high. More scholarly approaches to problems, greater theoretical foundations for studies, fewer...

Author(s)
Pennington-Gray, L.
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2018, 25, pp 136-139
Abstract

This opinion piece argues the need for researchers to shift to resilience rather than crisis management research in tourism studies. While the two concepts are inherently linked, existing studies prioritize the latter rather than the former. Also, a strong focus on disasters as the backdrop for...

Author(s)
Prayag, G.
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2018, 25, pp 133-135
Abstract

The tourism public crisis caused by humans has affected the tourism industry and has become an urgent problem to be solved in the world. This issue has become a hot topic to research for scholars at home and abroad. At present, any small crisis that occurs in the tourist destination will be...

Author(s)
Qi Kai; Yang Zhi
Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2018, 33, 4, pp 46-58
Abstract

Strategic management of crises and disasters is considered a vital ingredient for managing sustainable tourism development. Contemporary tourism research has so far provided several conceptual articles and agendas for research regarding this important topic, with discussions particularly...

Author(s)
Mikulić, J.; Sprčić, D. M.; Holiček, H.; Prebežac, D.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 7, pp 36-38

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