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Abstract

Studies on crisis management in tourism have made valuable contributions to the sector in terms of 'lessons learned', offering contextualisation, analysis and synthesis of factors that influenced the development of the crisis and the organisational or destination response. Very few, however,...

Author(s)
Paraskevas, A.; Quek, M.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 70, pp 419-429
Abstract

Tourism is an economic activity that is very sensitive to situational changes, such as exchange rate fluctuations and seasonal demand instabilities, which is why it is vulnerable to several types of crises, which may have negative effects on the destinations and organizations involved in the supply ...

Author(s)
Tito, A. L. de A.; Araújo, M. V. P. de
Publisher
Universidade de Caxias do Sul, Caxias do Sul, Brazil
Citation
Rosa dos Ventos, 2019, 11, 2, pp 476-491
Abstract

Reservoirs play a critically important role in supplying water for human uses. However, sedimentation limits storage capabilities and increases risk for aging infrastructure. The objectives of this paper are to synthesize both general sediment management strategies and past sediment management...

Author(s)
Wang HsiaoWen; Kondolf, M.; Tullos, D.; Kuo WeiCheng
Publisher
MDPI AG, Basel, Switzerland
Citation
Water, 2018, 10, 8, pp 1034
Abstract

An increasing amount of tourism enterprises are regarding customer relation crisis management as the core content of customer relationship management, while customer psychological contract during a serving course is the foundation of customer relationship management. According to analysis of...

Author(s)
Xu Qian; Wu KeXiang
Publisher
Scientific Research Publishing, Irvine, USA
Citation
Journal of Service Science and Management, 2018, 11, 4, pp 466-478
Abstract

This study utilized content analysis to identify and analyze the types of risk mentioned in the news media's tweets. The findings broadened previous conceptualizations of travel risk related to politics and highlighted the significance of geopolitics as a potential source of harm for destinations....

Author(s)
Schroeder, A.; Pennington-Gray, L.; Kim, H.; Liu-Lastres, B.
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2018, 26, pp 107-117
Abstract

The aim of this paper is to identify the critical success factors for the development of crisis management and strategy for the governance of the tourist destination of Antalya, Turkey. Data was obtained from in situ interviews, participant observation, and documentation. Interviews were conducted...

Author(s)
Çakar, K.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2018, 35, 6, pp 786-802
Abstract

Travel-related risk perceptions have become more widespread in recent years due to the increased frequency and intensity of incidents, as well as heightened awareness of risk due to the 24-hour news cycle and constant connection through technology. With growing concern surrounding traveling to...

Author(s)
Pennington-Gray, L.; Schroeder, A.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 9, pp 381-383
Abstract

In the context of the changing economic, social, and technological environments, this paper projects the need for radical transformations of tourism education, including curriculum, program offering, pedagogy, and learning environment. Entrepreneurship, innovation, crisis management, data...

Author(s)
Hsu, C. H. C.
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2018, 25, pp 181-183
Abstract

The frequency and fury of crises have flourished over the past decade. Globally, we are faced with more crises and disasters that ever before. The need for quality academic research is at an all-time high. More scholarly approaches to problems, greater theoretical foundations for studies, fewer...

Author(s)
Pennington-Gray, L.
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2018, 25, pp 136-139
Abstract

Destinations around the world are adopting a resilience framework to deal with the increasing frequency and intensity of disasters affecting the tourism industry. However, agreed upon measures and models of resilience by the tourism industry have yet to be determined. This article proposes a...

Author(s)
Basurto-Cedeño, E. M.; Pennington-Gray, L.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Review International, 2018, 22, 3/4, pp 293-302

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