Purpose: In this study, we present a web-based application that retrieves hotel review documents in Indonesian languages from an online travel agent (OTA) and analyses their sentiments from the coarse-grained document to the fine-grained aspect level. Design: /Methodology/Approach: There are four...

Purpose: As the tourism industry becomes more vital for the success of many economies around the world, the importance of technology in tourism grows daily. Alongside increasing tourism importance and popularity, the amount of significant data grows, too. On daily basis, millions of people write...

Purpose - The study aims to investigate how hotel booking attributes (i.e. perceived privacy, perceived certification and perceived assurance) engender consumers' untrust and consequent behavioral intentions (i.e. altruistic behavior and trusting intentions). It also unveils the role of hotel...

Purpose: This study aims to find out the influence of green practices used by the five-star hotels on the guest's online hotel assessment and their revisit intentions. It also evaluated how the use of green practices by the hotels influenced the guest's willingness to pay a premium price. Apart...

The feedback review column on the TripAdvisor website can process the sentiment analysis by classifying the positive and negative impressions of the consumer using machine learning, namely text mining. This study analyzes consumer sentiment for hotel products and services in Labuan Bajo based on...

The day-to-day activities of lodging businesses are marked by hospitality, but this routine was significantly impacted by the COVID-19 pandemic. Gradually, the sector resumed its activities, implementing specific protocols and good hygiene practices to prevent the spread of COVID-19 while providing ...

Purpose - The purpose of this paper is to indicate the importance of direct online booking in the structure of hotel online booking channels. In this context, this paper explores the relationship between quality of websites and the amount of online direct bookings through hotel websites....

The novel coronavirus is respiratory infections affected as cold and fever. The World Health Organization denoted as "coronavirus disease 2019" (COVID-19). China was the first country invented in December 2019. This disease affects the health of humans but also influencing financial markets harshly ...

Purpose: The purpose of this paper is to explore the potentials that can positively impact the success of a hotel online business by: (1) exploring the specifics of the internal structure of online booking channels in the hotel business, (2) identifying the value and distribution of the potential...

Purpose: This paper aims to determine to what extent hotels and peer-to-peer (P2P) facilities are substitutes for travelers. It then examines whether hotels target business travelers and P2P facilities target leisure travelers. Design/methodology/approach: The author collected characteristics of...