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AbstractFull Text

The present research aims to compare the performance perception of large Brazilian hotels, from the perspective of customers and managers. Since the adequate perception of (dis)satisfaction by the managers allows improvements to be implemented, in order to improve the service provided. For the data ...

Author(s)
Schäfer, J. D.; Bortoluzzi, D. A.; Maier, S. M.; Lunkes, R. J.
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2018, 27, 3, pp 666-678
Abstract

This study aims to undertake the evaluation of performance of the websites of foreign origin chain hotels operating in India. The evaluation is done by incorporating the modified Balanced Scorecard (BSC) approach on four perspectives: technical, user friendly, site attractiveness, and marketing...

Author(s)
Ashish Dahiya; Shelley Duggal
Publisher
Publishing India Group, New Delhi, India
Citation
International Journal of Hospitality & Tourism Systems, 2018, 11, 2, pp 15-33
AbstractFull Text

The present analysis has focused on the assessment of the web quality of 5 star hotels in Madrid; Using as a main and unique tool the web quality index (IEW), through which it was possible to know the suitability and quality of each of the analyzed webs. Being the characteristics to which this...

Author(s)
Ríos-Martín, M. A.; Palos-Sánchez, P. R.; Cáceres-Genao, M.
Publisher
Departamento Turismo, Universidade Federal do Paraná, Curitiba, Brazil
Citation
Turismo e Sociedade, 2017, 10, 2, pp unpaginated
Abstract

Passenger satisfaction is a major concern to airlines. It is an important competitive advantage that airlines need. In addition, customer loyalty is significantly associated with satisfaction. This study, using structural equation modelling to analyze passenger perceptions of EgyptAir and Emirates...

Author(s)
Shelley Duggal; Ashish Dahiya
Publisher
Publishing India Group, New Delhi, India
Citation
International Journal of Hospitality & Tourism Systems, 2017, 10, 1, pp 71-86
Abstract

The application of traditional marketing techniques has been widespread within the Cyprus hospitality industry. The purpose of this descriptive study was to determine the level of awareness of the latest performances of the Internet usage among Cyprus four-star hotels and suggest some additional...

Author(s)
Iacovou, C. A.
Publisher
American College, Nicosia, Cyprus
Citation
Cyprus Journal of Sciences, 2017, 15, pp 83-103
Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802
Abstract

The rapid development and use of mobile technologies has changed the way of our everyday lives, especially individual that feel a sense of experience as a tool for enhancing task performance. In addition, mobile technologies also have changed the way marketers and consumers communicate. However,...

Author(s)
Nina Farisha Isa; Nor Adila Rosli; Fairuz Hakim; Irina Mohd Akhir
Publisher
UiTM Press, Shah Alam, Malaysia
Citation
Journal of Tourism, Hospitality and Culinary Arts, 2017, 9, 2, pp 399-410
AbstractFull Text

This paper presents a fuzzy multi-attribute decision making approach for evaluating the service quality of the hotels of an important tourist destination island: Gran Canaria. We first extract the information provided in www.tripadvisor.com which is becoming one of the most popular websites that...

Author(s)
Martín, J. C.; Román, C.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 390-405
Abstract

Purpose: The purpose of this study is to examine the relationship between the managerial efficiency and the customer satisfaction of Parisian boutique hotels by using the multi-criteria decision analysis (MCDA) methods. Design/methodology/approach: In the first stage, hotels' managerial efficiency...

Author(s)
Zaman, M.; Botti, L.; Tan Vo Thanh
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2016, 10, 4, pp 455-470
Abstract

Purpose: Online consumer reviews have become increasingly important for consumer decision-making. One of the most prominent examples is the hotel industry where consumer reviews on websites, such as Bookings.com, TripAdvisor and Venere.com, play a critical role in consumers' choice of a hotel....

Author(s)
Viglia, G.; Minazzi, R.; Buhalis, D.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2016, 28, 9, pp 2035-2051

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