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Abstract

Purpose - The purpose of this study is to quantify the impact of online customer reputation on financial profitability. Design/methodology/approach - Online reputation is captured by extracting the most recurring textual themes associated with customer satisfaction and dissatisfaction, expressed...

Author(s)
Anagnostopoulou, S. C.; Buhal, D.; Kountouri, I. L.; Manousakis, E. G.; Tsekrekos, A. E.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2020, 32, 1, pp 20-39
Abstract

Research on the application of mobile technology in the hotel industry is still in its nascent stage. Most studies on mobile technology in the hotel industry have investigated mobile applications. However, studies on mobile websites remain limited. Mobile websites are significant sources of...

Author(s)
Wong, E.; Leung, R.; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
International Journal of Hospitality & Tourism Administration, 2020, 21, 1, pp 15-37
Abstract

Purpose: The purpose of this study is to explore how senior managers of independent hotels perceive the notion of corporate social responsibility (CSR) through a holistic analysis of motivations of undertaking both social and environmental initiatives. Design/methodology/approach: This study...

Author(s)
Vahideh Abaeian; Khong KokWei; Yeoh KenKyid; McCabe, S.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 6, pp 2468-2487
Abstract

This study compares the load time for hotel and hotel company websites with the load times for online travel agencies, aggregators and peer to peer accommodation websites. A traveler's first impression of a hotel company is likely to be their first visit to the website on either their computer or...

Author(s)
Stringam, B.; Gerdes, J.
Publisher
Scientific Research Publishing, Irvine, USA
Citation
Journal of Service Science and Management, 2019, 12, 4, pp 475-494
Abstract

The literature on online reviews tends to focus on initial consumer postings and reviews, but supplementary online reviews posted by the same reviewer remain an unexplored area in marketing in general and hospitality in particular. To address this gap in the research, this study offers a research...

Author(s)
Akhtar, N.; Kim WooGon; Ahmad, W.; Akhtar, M. N.; Siddiqi, U. I.; Riaz, M.
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2019, 31, pp 95-108
Abstract

Travelers can enjoy a wide range of choices with the assistance of online review websites such as TripAdvisor. Online reviews provided by customers are an important portion of hotels' online business worldwide as they have value in terms of understanding customers' observations of hotels' product...

Author(s)
Ali Ahani; Mehrbakhsh Nilashi; Elaheh Yadegaridehkordi; Sanzogni, L.; Tarik, A. R.; Knox, K.; Sarminah Samad; Othman Ibrahim
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Retailing and Consumer Services, 2019, 51, pp 331-343
AbstractFull Text

This paper's purpose was to identify the key sources when formulating competitive advantages of hotel chains. The research assessed the financial activities performance included in annual hospitality industry reports and on their official websites; questioning of loyal and potential customers; the...

Author(s)
Krupskyi, O. P.; Dzhusov, O.; Meshko, N. A.; Britchenko, I.; Prytykin, A.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2019, 67, 1, pp 34-46
Abstract

Many hotel companies have launched mobile versions of their official websites in the m-commerce era. These websites are used as online marketing and communication tools for travelers worldwide. Given that mobile websites are essentially different from their desktop counterparts, a new set of...

Author(s)
Lei, S.; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2019, 36, 6, pp 665-678
Abstract

Conscious of the importance of the tourist sector in Spain and the appeal of rural tourism in Andalusia, this paper aimed to analyse the quality indicators that rural Andalusian hotels show on their official websites (quality certifications, logos of excellence and online reviews), as well as the...

Author(s)
Rabadán-Martín, I.; Aguado-Correa, F.; Padilla-Garrido, N.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2019, 21, 4, pp 559-576
Abstract

Information and Communication Technology has been extensively used by modern day tourism and hotel companies in order to achieve success in their business through maximizing customer satisfaction index. It is essential to provide tourism services at a faster speed on low cost without any...

Author(s)
Lakhvinder Singh; Dinesh Dhankhar
Publisher
Centre for Mountain Tourism & Hospitality Studies, HNB Garhwal University, Srinagar Garhwal, India
Citation
Journal of Tourism, 2018, 19, 1, pp 47-57

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