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Leisure Tourism

Your source for all tourism, leisure and hospitality information

CABI’s case study database - Tourism Cases, is a window into the world of tourism development. To search cases and find out more on how to read online, download PDFs and access teaching notes visit Tourism Cases at:  https://tourism.cabi.org/casestudies/

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Abstract

Purpose: Web 2.0 applications enable travelers to evaluate several services and assessment attributes. Constructed websites in several languages trigger a new way of data collections resulting in data streams leading to the accumulation of vast amounts of data, called big data. The need for...

Author(s)
Basaran, M. A.; Dogan, S.; Kantarci, K.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2020, 32, 4, pp 1503-1522
Abstract

Purpose - The purpose of this study is to quantify the impact of online customer reputation on financial profitability. Design/methodology/approach - Online reputation is captured by extracting the most recurring textual themes associated with customer satisfaction and dissatisfaction, expressed...

Author(s)
Anagnostopoulou, S. C.; Buhal, D.; Kountouri, I. L.; Manousakis, E. G.; Tsekrekos, A. E.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2020, 32, 1, pp 20-39
Abstract

Research on the application of mobile technology in the hotel industry is still in its nascent stage. Most studies on mobile technology in the hotel industry have investigated mobile applications. However, studies on mobile websites remain limited. Mobile websites are significant sources of...

Author(s)
Wong, E.; Leung, R.; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
International Journal of Hospitality & Tourism Administration, 2020, 21, 1, pp 15-37
Abstract

Purpose: This study aims to analyze the effect of online hotel reviews on the relationship between defender and prospector strategies and management control system (MCS) design. Design/methodology/approach: To conduct the study, this paper administered a questionnaire to large Brazilian hotels and...

Author(s)
Bortoluzzi, D. A.; Lunkes, R. J.; Santos, E. A. dos; Mendes, A. C. A.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2020, 32, 12, pp 3721-3745
Abstract

Purpose: The purpose of this study is to explore how senior managers of independent hotels perceive the notion of corporate social responsibility (CSR) through a holistic analysis of motivations of undertaking both social and environmental initiatives. Design/methodology/approach: This study...

Author(s)
Vahideh Abaeian; Khong KokWei; Yeoh KenKyid; McCabe, S.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 6, pp 2468-2487
Abstract

This study compares the load time for hotel and hotel company websites with the load times for online travel agencies, aggregators and peer to peer accommodation websites. A traveler's first impression of a hotel company is likely to be their first visit to the website on either their computer or...

Author(s)
Stringam, B.; Gerdes, J.
Publisher
Scientific Research Publishing, Irvine, USA
Citation
Journal of Service Science and Management, 2019, 12, 4, pp 475-494
Abstract

The literature on online reviews tends to focus on initial consumer postings and reviews, but supplementary online reviews posted by the same reviewer remain an unexplored area in marketing in general and hospitality in particular. To address this gap in the research, this study offers a research...

Author(s)
Akhtar, N.; Kim WooGon; Ahmad, W.; Akhtar, M. N.; Siddiqi, U. I.; Riaz, M.
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2019, 31, pp 95-108
Abstract

Travelers can enjoy a wide range of choices with the assistance of online review websites such as TripAdvisor. Online reviews provided by customers are an important portion of hotels' online business worldwide as they have value in terms of understanding customers' observations of hotels' product...

Author(s)
Ali Ahani; Mehrbakhsh Nilashi; Elaheh Yadegaridehkordi; Sanzogni, L.; Tarik, A. R.; Knox, K.; Sarminah Samad; Othman Ibrahim
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Retailing and Consumer Services, 2019, 51, pp 331-343
Abstract

Facilitation of suitable accommodation for different travellers is the prime concern of travel agencies. Travel agencies must keep themselves competitive and sustain a good pace of growth to continue raising profits by attracting and retaining as many tourists as possible through meeting their...

Author(s)
Jagannath Roy; Sharma, H. K.; Samarjit Kar; Zavadskas, E. K.; Saparauskas, J.
Publisher
Routledge, Abingdon, UK
Citation
Economic Research-Ekonomska Istraživanja, 2019, 32, 1, pp 219-253
Abstract

Conscious of the importance of the tourist sector in Spain and the appeal of rural tourism in Andalusia, this paper aimed to analyse the quality indicators that rural Andalusian hotels show on their official websites (quality certifications, logos of excellence and online reviews), as well as the...

Author(s)
Rabadán-Martín, I.; Aguado-Correa, F.; Padilla-Garrido, N.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2019, 21, 4, pp 559-576

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