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Leisure Tourism

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Abstract

This study aims to undertake the evaluation of performance of the websites of foreign origin chain hotels operating in India. The evaluation is done by incorporating the modified Balanced Scorecard (BSC) approach on four perspectives: technical, user friendly, site attractiveness, and marketing...

Author(s)
Ashish Dahiya; Shelley Duggal
Publisher
Publishing India Group, New Delhi, India
Citation
International Journal of Hospitality & Tourism Systems, 2018, 11, 2, pp 15-33
Abstract

Usability and functionality are the major elements that can significantly affect the performance of a website. While a number of prior studies have investigated the functionality of hotel websites, the usability issue has largely been overlooked in the existing hospitality literature. Furthermore,...

Author(s)
Yeung, T. A.; Law, R.
Publisher
Pergamon Press, Oxford, UK
Citation
International Journal of Hospitality Management, 2004, 23, 3, pp 307-313
Abstract

This paper is a contribution to the literature on the evaluation of the persuasive features of hotel chains websites. The paper first separates hotel chains according to their category (luxury, midscale and economy) and then proceeds to segment hotel chains in types according to the persuasiveness...

Author(s)
Díaz, E.; Koutra, C.
Publisher
Elsevier Ltd, Oxford, UK
Citation
International Journal of Hospitality Management, 2013, 34, pp 338-347
Abstract

Information and Communication Technology has been extensively used by modern day tourism and hotel companies in order to achieve success in their business through maximizing customer satisfaction index. It is essential to provide tourism services at a faster speed on low cost without any...

Author(s)
Lakhvinder Singh; Dinesh Dhankhar
Publisher
Centre for Mountain Tourism & Hospitality Studies, HNB Garhwal University, Srinagar Garhwal, India
Citation
Journal of Tourism, 2018, 19, 1, pp 47-57
Abstract

The method of opaque-selling websites provides leisure travelers an option to lower their travel expenses. Through this method, travelers blindly make a reservation at a profoundly discounted price with limited product information available. Compared with booking hotels through a transparent travel ...

Author(s)
Chen HsiangTing [Chen, H. T. S. ]; Yuan JingXue
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2016, 25, 7, pp 820-840
Abstract

The extant tourism literature contains virtually no studies examining the issue of destination culture in the context of hotel website evaluations. The research presented herein examined 168 Beijing hotel websites. Content analysis of these websites was carried out using 12 destination cultural...

Author(s)
Law, R.; Chen Zhuo [Chen, Z. S. ]
Publisher
Routledge, Abingdon, UK
Citation
Asia Pacific Journal of Tourism Research, 2012, 17, 2, pp 210-229
Abstract

Passenger satisfaction is a major concern to airlines. It is an important competitive advantage that airlines need. In addition, customer loyalty is significantly associated with satisfaction. This study, using structural equation modelling to analyze passenger perceptions of EgyptAir and Emirates...

Author(s)
Shelley Duggal; Ashish Dahiya
Publisher
Publishing India Group, New Delhi, India
Citation
International Journal of Hospitality & Tourism Systems, 2017, 10, 1, pp 71-86
AbstractFull Text

The present analysis has focused on the assessment of the web quality of 5 star hotels in Madrid; Using as a main and unique tool the web quality index (IEW), through which it was possible to know the suitability and quality of each of the analyzed webs. Being the characteristics to which this...

Author(s)
Ríos-Martín, M. A.; Palos-Sánchez, P. R.; Cáceres-Genao, M.
Publisher
Departamento Turismo, Universidade Federal do Paraná, Curitiba, Brazil
Citation
Turismo e Sociedade, 2017, 10, 2, pp unpaginated
Abstract

The multiscreen booking engine architected around HTML and the traditional Web development model has largely been the norm since the advent of transactional technologies on the Internet. However, with the rapid advancement of Web-based technologies such as Rich Internet Applications, users can now...

Author(s)
Beldona, S.; Kalkan, K.
Publisher
Cognizant Communication Corporation, Elmsford, USA
Citation
Information Technology and Tourism, 2009, 11, 3, pp 211-220
Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802

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