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Leisure Tourism

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Abstract

This article explains the importance of employee engagement in the attractions industry. The seven components of the Attractions Academy Employee Engagement Model are discussed.

Author(s)
McKeogh, S.
Publisher
Australian Leisure Media Pty Ltd, Collaroy, Australia
Citation
Australasian Leisure Management, 2019, No.133, pp 54, 56-57
Full TextCABI Book Chapter Info
Cover for Introduction to emotional intelligence in tourism and hospitality.

This chapter introduces the concept of emotional intelligence in general, and then explains the relevance of emotional intelligence for tourism and hospitality businesses. The outline of the book is also presented.

Author(s)
Koc, E.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for Measuring emotional intelligence in tourism and hospitality.

This chapter explains the importance of measuring the emotional intelligence of service staff in tourism and hospitality and how this task can be implemented in an efficient and effective manner.

Author(s)
Boz, H.; Koc, E.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
AbstractFull Text

This article focuses on the threat of data breaches in the tourist industry and offers a few suggestions on crisis management (in the case of a successful cyber attack) for tourism businesses to regain customer trust.

Author(s)
Tarlow, P.
Publisher
Centre for Business Review and Studies (CBRS), Buenos Aires, Argentina
Citation
International Journal of Safety and Security in Tourism/Hospitality, 2019, No.20, pp unpaginated
Full TextCABI Book Chapter Info
Cover for The global TEFL tourism industry.

This chapter defines TEFL tourism (i.e., tourism that involves teaching English as a foreign language) before examining the TEFL opportunities worldwide. Voluntary versus paid positions, self-sourced positions, development agency positions, and tour operator positions are discussed. Ambiguities in...

Author(s)
Stainton, H.
ISBN
2019 CABI (H ISBN 9781786393227)
Type
Book chapter
Full TextCABI Book Chapter Info
Cover for The future of the industry.

This final chapter assesses the future possibilities for TEFL tourism (i.e., tourism that involves teaching English as a foreign language), highlights lessons learned from the wider tourism industry and suggests the implementation of appropriate guidelines, regulations and mindfulness.

Author(s)
Stainton, H.
ISBN
2019 CABI (H ISBN 9781786393227)
Type
Book chapter
CABI Book Chapter Info
Cover for Further reading.

A list is presented of recommended reading for anyone interested in developing a transformative tourism industry.

Author(s)
Smith, J.
ISBN
2018 CABI (H ISBN 9781786394194)
Type
Book chapter
Abstract

This collection of 10 papers focuses on the digital revolution and its implications for tourism and hospitality companies. The papers highlight how companies can rely on newly created digital tools to facilitate talent management, peer-to-peer learning or the renewal of management methods.

Publisher
Editions Touristiques Européennes, Paris, France
Citation
Espaces, Tourisme & Loisirs, 2018, No.345, pp 4-45
Abstract

This chapter explores innovations in the tourism sector with some tangible examples, and also examines the relationship between strategy and innovation. A comparison between episodic change, continuous change and innovativeness is introduced. The driving forces behind an innovation strategy are...

Author(s)
Hjalager, A. M.
ISBN
2018 CAB International (H ISBN 9781786390240)
Publisher
CAB International, Wallingford, UK
Citation
Strategic management in tourism, 2018, Ed.3, pp 102-117
Abstract

This chapter introduces the nascent issue of strategic thinking in tourism. There is an initial section on the meaning of management. The chapter then delves into the changing fortunes of strategic planning as well as into the underpinnings of systems thinking. Sense and respond systems, strategic...

Author(s)
Vargas-Sánchez, A.; Moutinho, L.
ISBN
2018 CAB International (H ISBN 9781786390240)
Publisher
CAB International, Wallingford, UK
Citation
Strategic management in tourism, 2018, Ed.3, pp 181-195

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