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AbstractFull Text

This paper explores corporate values and their changes during stages of development for the prestigious, well-known historic Norwegian Coastal Voyage (Hurtigruten). Adopting a qualitative design, eight service managers were interviewed using in-depth interviews. The findings are organized into...

Author(s)
Skaalsvik, H.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 471-487
Abstract

This article addresses knowledge management in governing vulnerable polar areas and tourism. Since the 1870s, Svalbard has been a cruise tourism destination. Due to less ice during the summer period, the number of tourists visiting the remote northeast corner of the archipelago has increased...

Author(s)
Nyseth, T.; Viken, A.
Publisher
Cambridge University Press, Cambridge, UK
Citation
Polar Record, 2016, 52, 1, pp 66-75
Abstract

This paper investigates an integrated form of revenue management through the case of Empress Cruise Lines (ECL). The case highlights a multidisciplinary approach towards how demand and supply factors should be integrated in the form of four decision sets in revenue management decisions - the value...

Author(s)
Ng, I.; Yip, N. K. T.
Publisher
Routledge, Taylor & Francis, London, UK
Citation
Service Industries Journal, 2011, 31, 3/4, pp 469-482
AbstractFull Text

This paper reports research on service branding carried out on the prestigious Norwegian Coastal Voyage, or Hurtigruten, which is its brand name. The primary research instrument employed in the research was semi-structured in-depth interviews with managers and service personnel previously and...

Author(s)
Skaalsvik, H.; Olsen, B.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2013, 61, 4, pp 425-449
Abstract

This research established the factors responsible for Seabourn Cruise Lines of Norway achieving the performance standards necessary to earn its best of the best reputation. It notes that airlines are important in shaping the cruise experience, airline service is innovative, and that the Seabourn...

Author(s)
Vladimir, A. N.
Citation
FIU Hospitality Review, 1995, 13, 1, pp 7-22