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Abstract

Collective self-governance is gaining attention in the literature for maintaining the quality of key attractions and promoting sustainable tourism. The long-term success of collective self-governance is dependent on both its internal organization and its embeddedness in external state and non-state ...

Author(s)
Bets, L. K. J. van; Lamers, M. A. J.; Tatenhove, J. P. M. van
Publisher
Routledge, Abingdon, UK
Citation
Journal of Sustainable Tourism, 2017, 25, 11, pp 1583-1599
Abstract

This thesis presents the marine community concept as a new analytical lens for studying environmental governance of maritime activities. A marine community is a community of socio-economic and policy actors and institutions organised around a certain maritime activity that influences or will be...

Author(s)
Bets, L. K. J. van
Publisher
Wageningen University, Wageningen, Netherlands
Citation
Marine communities: governing oil & gas activities and cruise tourism in the Arctic and the Caribbean, 2017, pp x + 207 pp.
Abstract

Purpose - The purpose of the paper is to examine the service branding process of the historic tourist attraction, the Norwegian Coastal Voyage (Hurtigruten). Design/methodology/approach - A qualitative design guided the research and the research instrument employed was semi-structured in-depth...

Author(s)
Skaalsvik, H.; Olsen, B.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2014, 8, 4, pp 446-461
Abstract

Both in a national and global context, it is challenging to identify key conditions for the integration of sustainable tourism in public policy. By studying a number of recent planning processes pertaining to tourism development, this article aims to contribute recent insight into how...

Author(s)
Brendehaug, E.; Aall, C.; Dodds, R.
Publisher
Routledge, Abingdon, UK
Citation
Journal of Sustainable Tourism, 2017, 25, 9, pp 1257-1274
Abstract

This paper investigates an integrated form of revenue management through the case of Empress Cruise Lines (ECL). The case highlights a multidisciplinary approach towards how demand and supply factors should be integrated in the form of four decision sets in revenue management decisions - the value...

Author(s)
Ng, I.; Yip, N. K. T.
Publisher
Routledge, Taylor & Francis, London, UK
Citation
Service Industries Journal, 2011, 31, 3/4, pp 469-482
AbstractFull Text

This paper reports research on service branding carried out on the prestigious Norwegian Coastal Voyage, or Hurtigruten, which is its brand name. The primary research instrument employed in the research was semi-structured in-depth interviews with managers and service personnel previously and...

Author(s)
Skaalsvik, H.; Olsen, B.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2013, 61, 4, pp 425-449
AbstractFull Text

This paper reports research on a service development study carried out on the prestigious Norwegian Coastal Voyage (NCV), also known as the Hurtigruten, which is the brand name. The primary research instrument employed in the research was in-depth interviews with service managers and service...

Author(s)
Skaalsvik, H.; Johannessen, J. A.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2013, 6, 1, pp 53-73
AbstractFull Text

This paper reports a study on service failures carried out on the prestigious Norwegian Coastal Voyage (NCV) or the Hurtigruten which is the brand name. Service failures are studied from the perspective of the service employees. Seven tour conductors participated in the study and in the research...

Author(s)
Skaalsvik, H.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2011, 4, 1, pp 25-43
AbstractFull Text

This paper reports on a study on service recovery carried out on the prestigious Norwegian Coastal Voyage (NCV) or the Hurtigruten which is the brand name. The exploration is based on a collection of 51 service failure incidents of which 16 were recovered by the service provider. This paper...

Author(s)
Skaalsvik, H.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2011, 4, 2, pp 157-179
Abstract

This study is about tourism development in an area with an iconic attraction, the cliff of North Cape, located at the northernmost point on mainland Norway. About 250,000 tourists visit North Cape yearly. The main part of North Cape tourism is operated by a close cooperation between big companies,...

Author(s)
Viken, A.; Aarsaether, N.
Publisher
Routledge, Abingdon, UK
Citation
Scandinavian Journal of Hospitality and Tourism, 2013, 13, 1, pp 38-54

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