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Leisure Tourism

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Abstract

Passenger retention is undoubtedly one of the major challenges for cruise lines. Given that little is known about passengers' post-purchase behaviour in the luxury cruise sector, this study addressed this omission by empirically verifying the imperative role of motivations, values, image, desire,...

Author(s)
Han HeeSup; Hyun SungHyup [Hyun, S. H. S. ]
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2019, 22, 7, pp 786-805
Abstract

Purpose: This study aims to investigate the factors that drive the tourist customer experience around theming. Theming is considered vital to creating a memorable customer impression. Design/methodology/approach: The cruise industry was chosen as the empirical setting. A total of 328 cruise...

Author(s)
Ǻstrøm, J. K.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2017, 11, 2, pp 125-141
AbstractFull Text

The six articles in this special issue provide a diverse picture of research in the area of cruise tourism. Topics covered include: port development; resident perceptions of cruise tourism; cruise lines' adaptation strategies; sustainability of expedition cruises; customer orientation of cruise...

Author(s)
Klein, R. A.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2012, 60, 1, pp 7-105
AbstractFull Text

Web 2.0 allows firms to implement innovative forms of communication and cocreation with customers. Despite the value of social media for tourism, few researchers have analyzed the content strategies of cruise lines on Facebook and Twitter. This study contributes by introducing a new approach to...

Author(s)
Tiago, T.; Couto, J. P.; Tiago, F.; Faria, S. D.
Publisher
University of the Aegean, Chios, Greece
Citation
Tourismos, 2017, 12, 3, pp 19-47
AbstractFull Text

This paper evaluates the customer needs of cruise passengers in a context of industry ports in the province of Newfoundland and Labrador, Canada. The study was conducted for the Cruise Association of Newfoundland and Labrador (CANAL) providing primary data as part of their assessment for their Port ...

Author(s)
Hull, J. S.; Losekoot, E.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2012, 60, 1, pp 71-90
Abstract

This special issue contains nine papers and offers unique perspectives on consumer engagement across various settings such as sports tourism, cultural events, cruise tourism, visitor attractions and UNESCO world heritage sites. The studies provide insights into tourist engagement from different...

Author(s)
Taheri, B.; Hosany, S.; Altinay, L.
Publisher
Routledge, Abingdon, UK
Citation
Service Industries Journal, 2019, 39, 7/8, pp 463-661
AbstractFull Text

In this work, we explore the use of digital communities as a way of providing data to the customer relationship management system inside a hospitality resource, even when no connectivity with internet is available. The case study will be a cruiser while sailing offshore where only a reduced data...

Author(s)
Aguiar, L.; Perez-Jimenez, R.; Celis, D.; Rabadan, J.; Rufo, J.
Publisher
EuroCHRIE,
Citation
32nd EuroCHRIE conference "Hospitality and Tourism Futures", Dubai 6-9 October 2014, 2014, pp 92
AbstractFull Text

This paper reports on a study on service recovery carried out on the prestigious Norwegian Coastal Voyage (NCV) or the Hurtigruten which is the brand name. The exploration is based on a collection of 51 service failure incidents of which 16 were recovered by the service provider. This paper...

Author(s)
Skaalsvik, H.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2011, 4, 2, pp 157-179
Abstract

With the increasing maturity of many sectors of the tourism industry, providers have enhanced their efforts to develop loyal relationships with selected customers - a strategy that theoretically results in higher profits and a more stable competitive advantage. There is mounting evidence, however,...

Author(s)
Morais, D. B.; Kerstetter, D. L.; Yarnal, C. M.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2006, 44, 4, pp 379-386
Abstract

Purpose - The purpose of this paper is threefold: measure the differences in importance of cultural values between Turkish hosts and European guests; measure perceived cultural difference (distance) to see if importance of cultural values are commensurate with cultural distance perception; and...

Author(s)
Boylu, Y.; Tasci, A. D. A.; Gartner, W. C.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
Tourism Review, 2009, 64, 4, pp 37-52

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