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Leisure Tourism

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Abstract

Continued globalization is raising the level of diversity within hospitality organizations as well as the likelihood that leaders will manage those from varying national cultures. Previous research has found that cultural congruence between leaders and stakeholders (i.e., from the same or different ...

Author(s)
Testa, M. R.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2009, 28, 1, pp 78-85
Abstract

The authors examine customer satisfaction data from 14 997 guests of 18 cruises of a large US cruise line to determine which aspects of the cruise experience have the greatest impact on overall satisfaction and perceptions of quality. Results show that quality of food and beverages has the greatest ...

Author(s)
Testa, M. R.; Sullivan, K.
Publisher
School of Hospitality Management, Florida International University, North Miami, USA
Citation
FIU Hospitality Review, 2002, 20, 2, pp 1-12
Abstract

Multiculturalism continues to permeate the management literature as an imperative issue in today's workplace. The cruise industry is highly diverse, with leaders often interacting with subordinates whose national origin is different from their own. Past research suggests that differences in...

Author(s)
Testa, M. R.
Publisher
Pergamon Press, Oxford, UK
Citation
International Journal of Hospitality Management, 2002, 21, 4, pp 425-441
Abstract

This article seeks to explore the paradoxical relationship between shipboard and shoreside operations using the McKinsey 7S Framework, thereby providing a foundation for further inquiry. Recommendations are made for practitioners, and ideas are provided for future research.

Author(s)
Testa, M. R.
Publisher
School of Hospitality Management, Florida International University, North Miami, USA
Citation
FIU Hospitality Review, 2002, 20, 2, pp 29-40
Abstract

Four separate investigations involving surveys with a range of cruise industry personnel were conducted to test the validity of the 31-item Cruise Line Job Satisfaction Questionnaire (CLJSQ), including satisfaction with company, supervisor, and ship [dates, locations not specified]. The CLJSQ was...

Author(s)
Testa, M. R.; Williams, J. M.; Pietrzak, D.
Citation
Journal of Travel Research, 1998, 36, 3, pp 13-19
Abstract

This exploratory study tested 3 popular managerial constructs to determine the extent to which they predict service effort. Using data from 331 service workers from 2 US cruise line operations organizations, motivation, organizational commitment and job satisfaction were regressed against service...

Author(s)
Testa, M. R.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Quality Assurance in Hospitality & Tourism, 2001, 2, 1/2, pp 11-27