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AbstractFull Text

This paper explores corporate values and their changes during stages of development for the prestigious, well-known historic Norwegian Coastal Voyage (Hurtigruten). Adopting a qualitative design, eight service managers were interviewed using in-depth interviews. The findings are organized into...

Author(s)
Skaalsvik, H.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 471-487
Abstract

Purpose - The purpose of the paper is to examine the service branding process of the historic tourist attraction, the Norwegian Coastal Voyage (Hurtigruten). Design/methodology/approach - A qualitative design guided the research and the research instrument employed was semi-structured in-depth...

Author(s)
Skaalsvik, H.; Olsen, B.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2014, 8, 4, pp 446-461
AbstractFull Text

This paper reports research on service branding carried out on the prestigious Norwegian Coastal Voyage, or Hurtigruten, which is its brand name. The primary research instrument employed in the research was semi-structured in-depth interviews with managers and service personnel previously and...

Author(s)
Skaalsvik, H.; Olsen, B.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2013, 61, 4, pp 425-449
AbstractFull Text

This paper reports research on a service development study carried out on the prestigious Norwegian Coastal Voyage (NCV), also known as the Hurtigruten, which is the brand name. The primary research instrument employed in the research was in-depth interviews with service managers and service...

Author(s)
Skaalsvik, H.; Johannessen, J. A.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2013, 6, 1, pp 53-73
AbstractFull Text

This paper reports a study on service failures carried out on the prestigious Norwegian Coastal Voyage (NCV) or the Hurtigruten which is the brand name. Service failures are studied from the perspective of the service employees. Seven tour conductors participated in the study and in the research...

Author(s)
Skaalsvik, H.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2011, 4, 1, pp 25-43
AbstractFull Text

This paper reports on a study on service recovery carried out on the prestigious Norwegian Coastal Voyage (NCV) or the Hurtigruten which is the brand name. The exploration is based on a collection of 51 service failure incidents of which 16 were recovered by the service provider. This paper...

Author(s)
Skaalsvik, H.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2011, 4, 2, pp 157-179
Abstract

This paper reports research on a service development study carried out on the Norwegian Coastal Voyage, also known as the Hurtigruten, which is its brand name. The Hurtigruten is an interesting case, as the most well-known tourist-attracting product in Norway. The primary research instrument...

Author(s)
Skaalsvik, H.; Johannessen, J. A.
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism and Hospitality Research, 2013, 13, 1, pp 27-46
AbstractFull Text

This paper deals with a service recovery study carried out on the prestigious Norwegian Coastal Voyage (NCV) or the Hurtigruten, which is the brand name. The research is based on a collection of 51 service failure incidents, of which 16 were recovered by the service provider. However, 35 service...

Author(s)
Skaalsvik, H.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2012, 5, 2, pp 129-152