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Leisure Tourism

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Abstract

Purpose: This study aims to test the relationships among involvement, perceived price, perceived quality, affective satisfaction, perceived value, attitudinal loyalty and behavioral loyalty in the cruise line industry. In addition, this study attempted to identify whether the differences in these...

Author(s)
Chua BeeLia; Lee SangHyeop; Han HeeSup
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 6, pp 1658-1683
Abstract

This study identified cruise passengers' perceived importance and performance of quality attributes for cruise lines in North America by utilizing an importance-performance analysis tool. The results concluded that: (a) room temperature, behavior of other passengers, food and beverages, and...

Author(s)
Chua BeeLia; Goh Ben; Huffman, L.; Jai, C.; Shahrim Karim
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2016, 25, 3, pp 346-371
Abstract

With limited research regarding the effect of personal characteristics on the cruise decision-making process, this study attempted to investigate the interrelationships between quality factors (i.e. physical environment quality, interactional quality, and outcome quality), satisfaction, affective...

Author(s)
Chua BeeLia; Lee SangHyeop; Kim HyeonCheol; Han HeeSup
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2019, 25, 1, pp 51-70
Abstract

In view of the increased interest in cruise vacations and limited study on cruises, the purpose of this study was to shed light on an understanding of cruise vacationers' evaluations of onboard experiences with cruise lines in North America and their loyalty-formation process. The empirical results ...

Author(s)
Chua BeeLia; Lee SangHyeop; Goh, B.; Han HeeSup
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 44, pp 131-145
Abstract

This research developed a theoretical model explaining the relationship between service encounter performance, physical environment performance, novelty, overall satisfaction, and loyalty in the cruise context. The results of structural equation modeling (SEM) analysis showed that service encounter ...

Author(s)
Lee SangHyeop; Chua BeeLia; Han HeeSup
Publisher
Routledge, Abingdon, UK
Citation
Asia Pacific Journal of Tourism Research, 2017, 22, 2, pp 131-146