This research aims to assess the structural relationships between supervisor-subordinate guanxi, perceived supervisor autonomy support, autonomous motivation, and employee job satisfaction at international hotel chains' operations in China. The theoretical model was developed and tested by an...

Characterizing with an image of low-skilled jobs and low social status, the hotel industry is undergoing a "great resignation" from staff due to stress post-Covid-19, urging a need to encourage hotel employees to stay with their jobs. This study attempted to explore whether employees' turnover...

Robots are adopted in numerous tourism and hospitality segments, including restaurants. This study aims to empirically investigate the service robots' (SRs) acceptance among fast-food employees across two cultures - Egypt and Malaysia - and examines the moderating role of culture on usage...

Purpose - The purpose of this study is to examine how consumers perceive the importance of using robot technologies for 12 services evaluated under two categories considering the technology acceptance model (TAM). Design/methodology/approach - The conceptual model analysis used structural equation...

In the hospitality sector, it is often believed that giving more power to customers (e.g., "the customer is king") would enhance the service quality, customer satisfaction, and organizational performance. However, it can cause a backlash by excessively elevating the level of the customers'...

The current research aimed to search the impacts of restaurant attributes on satisfaction, and the impacts of satisfaction on storytelling in restaurants. The data was obtained from 226 academicians and administrators of 8 universities which were both public and private in Gaziantep, Hatay,...

The study aims to explore the pre-COVID-19 innovative behaviour of smaller hotels located in an urban centre of Argentina and to recognize whether the current pandemic operates as an innovation-inducing factor in these hotels. The contribution and main motivation lies in the lower number of studies ...

Several studies have been carried out on the outcomes of organizational support (O.S.) perceptions related to employees working in hotel businesses. However, the relationship between organizational support (O.S.) and trust in manager and organizational alienation (O.A.) has been taken for granted....

Purpose: Drawing on social learning theory and conservation of resources theory, this study aims to investigate how servant leadership (SL) is linked to employees' pro-customer deviance (PCD) through the serial mediating effects of perceived organizational support for creativity (POS) and creative...

This research aims to investigate the relationships between transformational environmental leadership (ETL), organizational citizenship behavior for the environment (OCBE), and green innovation (GI). At the same time, green perceived organizational support (GPOS) and promotion focus (PF) roles were ...