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Leisure Tourism

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Abstract

Customer engagement involves customers' interactive experiences with a brand or service provider. Focusing on the hotel industry, this study investigates the role of customer interactivity, positive affect, and employee motivations in enhancing employees' innovative behaviors under the S-O-R...

Author(s)
Xu FengZeng; Wang Ying
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2020, 44, 2, pp 351-376
Abstract

Decentralized incentives form the new incentive model that differs from the traditional incentive approach in hospitality. This research conducted a mixed-method design and conceptualized the connotative structure and mechanism of decentralized incentives. First of all, this research conducted a...

Author(s)
Zhang JiangChi; Xie ChaoWu
Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2020, 35, 3, pp 97-112
Abstract

Previous studies have paid little attention to the links between green human resource management (GHRM) and environmental performance, especially examining an interaction and mediation analysis in the hospitality management. Therefore, the study bridges this research gap by extending the Ability-...

Author(s)
Nhat Tan Pham; Tan Vo Thanh; Tučková, Z.; Vo Thi Ngoc Thuy
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2020, 88,
Abstract

Expanding on a stream of literature connecting employee motivation to environmental practices, this research investigated why hospitality employees participated in organizational citizenship behaviors related to company sustainability efforts. The results of this study suggest that employees'...

Author(s)
Kim WooGon; McGinley, S.; Choi HyungMin; Agmapisarn, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2020, 87,
AbstractFull Text

This research had three objectives: to know professional expectations of first -year students on the Bachelor's degree in tourism, their main reasons for choosing the studies and what kind of job they were interested in. Data was collected in a class assignment on the course of organizational...

Author(s)
Dorta-Afonso, D.; Cantero-García, M.
Publisher
Universidad de la Laguna, La Laguna, Spain
Citation
PASOS: Revista de Turismo y Patrimonio Cultural, 2020, 18, 1, pp 101-111
Abstract

The current study examines the essential role of motivation in workplace settings and the interrelationships among, reciprocity, organizational commitment, and organizational citizenship behavior (OCB). Based on a comprehensive literature review, this study formulates and tests a hypothesized model ...

Author(s)
Kim SoonHo; Kim MinSeong; Holland, S.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Human Resources in Hospitality & Tourism, 2020, 19, 2, pp 168-195
Abstract

Tourism literature has presented the effects of leadership style on staff efficiency yet few have examined the causal relationship between leadership style and newcomer outcomes at the hotel workplace context. This study examined the underlying mechanism regarding how transformational leadership...

Author(s)
Chen TsoJen; Wu ChiMin
Publisher
Elsevier B.V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2020, 33, pp 100587
Abstract

By learning to select better, well-informed candidates for the challenging frontline roles in the hospitality industry and learning to provide personal and professional, physical, emotional, and developmental support to their staffs, organizations may be able to reduce costs associated with ...

Author(s)
Buchman, D.; Cain, L.; Terrell, J.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Human Resources in Hospitality & Tourism, 2020, 19, 1, pp 102-130
Abstract

An omnipresent ingredient in personal and professional lives, social media has changed interpersonal relationships in numerous ways. Using the case of Facebook, this paper explores the role of social media use with coworkers in hotels through a mixed method approach. The purpose of the study is...

Author(s)
Yang, F. X.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2020, 84, pp 102183
News Article

Domestic market generates three-quarters of travel and tourism spend

Date
7 January 2019

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