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News Article

Domestic market generates three-quarters of travel and tourism spend

Date
7 January 2019
Abstract

The article aims to measure the influence of employee perception of customer power on motives of emotional labour and its impact on outcome of emotional labour. Employee perception about customer power was measured on a 5-point Likert scale from high to low, wherein motives of emotional labour were ...

Author(s)
Bhatt, A. S.
Publisher
Sage Publications India Pvt Ltd, New Delhi, India
Citation
Journal of Creative Communications, 2019, 14, 1, pp 1-14
Abstract

Purpose: The purpose of this paper is to investigate the perceptions of employees of luxury chain hotels situated in Delhi and NCR, India in relation to corporate social responsibility (CSR) practices, their impact on corporate performance and their potential in the context of the Skill India...

Author(s)
Savita Sharma; Pratika Mishra
Publisher
Emerald Publishing, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2019, 11, 1, pp 78-86
Abstract

Using social facilitation theory, this study evaluates the mediating effects of service interactions with hotel employees on the relationship between tourist motivation and place attachment. The moderating effects of nationality and hotel star-rating on these relationships are also examined. The...

Author(s)
Prayag, G.; Lee, C.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2019, 36, 1, pp 90-106
Abstract

Despite the important contribution made by green human resource management (GHRM) towards organizational citizenship behavior for the environment (OCBE), few published studies have investigated this significant contemporary topic in the hospitality industry, which constitutes a major gap in the...

Author(s)
Nhat Tan Pham; Tučková, Z.; Jabbour, C. J. C.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 72, pp 386-399
Abstract

This article examined the phenomenon about social connectivity behavior after-hours in hotel industry, which emerged from smartphones enabling hotel employees to socialize with work-related people anywhere and anytime. Results from longitudinal data showed that social connectivity behavior...

Author(s)
Li JianNan; Yuan BoCong
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2018, 59, 4, pp 411-427
Abstract

In a culturally diverse hospitality context, service employees are expected to perform high levels of culturally acceptable behaviour to culturally different guests during times of service interaction to boost guest satisfaction. Unarguably, cultural intelligence (CQ) is pivotal to both service ...

Author(s)
Lam, R.; Cheung, C.
Publisher
Routledge, Abingdon, UK
Citation
International Journal of Tourism Sciences, 2018, 18, 3, pp 202-214
AbstractFull Text

The hospitality industry is a service industry that is constantly evolving with innovated service models, especially the hotel sector. However, hotel sector jobs are always associated with low paid salaries, unstable employment procedures, socially undesirable working hours and low-esteem job...

Author(s)
Rupam Konar; Ali, F.; Kashif Hussain
Publisher
Taylor's University, Selangor, Malaysia
Citation
Asia-Pacific Journal of Innovation in Hospitality and Tourism, 2018, 7, 2, pp 21-38
Abstract

Purpose: To explore why some hotels have implemented 100% smoke-free policies voluntarily, the perceived consequences of doing so, and media responses. Design: Qualitative study of hotel management and quantitative content analysis of media coverage of smoke-free hotels. Setting: Hotels and media...

Author(s)
McDaniel, P. A.; Malone, R. E.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
American Journal of Health Promotion, 2018, 32, 8, pp 1740-1746
Abstract

Quality in the tourism and hospitality industry presupposes the consistent delivery of products and guest services being in line with expected standards. One of the key challenges that managers in the hospitality industry face today is to provide quality services which are one of the basic...

Author(s)
Redžić, D.
Publisher
Faculty of Hotel Management and Tourism, University of Kragujevac, Vrnjačka Banja, Serbia
Citation
Hotel and Tourism Management, 2018, 6, 2, pp 11-20

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