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Abstract

This article examined the phenomenon about social connectivity behavior after-hours in hotel industry, which emerged from smartphones enabling hotel employees to socialize with work-related people anywhere and anytime. Results from longitudinal data showed that social connectivity behavior...

Author(s)
Li JianNan; Yuan BoCong
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2018, 59, 4, pp 411-427
Abstract

In a culturally diverse hospitality context, service employees are expected to perform high levels of culturally acceptable behaviour to culturally different guests during times of service interaction to boost guest satisfaction. Unarguably, cultural intelligence (CQ) is pivotal to both service ...

Author(s)
Lam, R.; Cheung, C.
Publisher
Routledge, Abingdon, UK
Citation
International Journal of Tourism Sciences, 2018, 18, 3, pp 202-214
Abstract

A plethora of studies has investigated theft in the workplace in various industries. However, few studies investigated the motivations behind hotel employee theft especially among Generation Z undergraduates working full time as part of their internship. This targeted sample group is pivotal to the ...

Author(s)
Goh, E.; Kong, S.
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism and Hospitality Research, 2018, 18, 4, pp 442-455
Abstract

Sri Lanka is one of the well-known holiday destinations for its remarkable natural tourism resources and authentic food culture. Even though tourists enjoy the tourism experience in Sri Lanka, the hotel industry has faced issues with limited human resources (HR) and employees' lack of motivation to ...

Author(s)
Umasuthan, H.; Park OunJoung
Publisher
Routledge, Abingdon, UK
Citation
International Journal of Tourism Sciences, 2018, 18, 2, pp 77-88
Abstract

This study focuses on striving for achievement as an important antecedent forming Organization-Based Self-Esteem (OBSE) and the relationship between achievement striving and turnover intention in the hospitality industry. More specifically, employees with higher achievement striving traits show a...

Author(s)
Lin NaiQing; Jang JiChul; Roberts, K. R.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 73, pp 116-124
Abstract

Purpose: Augmenting employees' commitment is of important interest to hospitality managers, particularly in the branded restaurant industry where the workforce is often transient. This paper aims to identify and analyse if levels of personal motivation and flow are drivers of commitment, and if the ...

Author(s)
Watson, A. W.; Taheri, B.; Glasgow, S.; O'Gorman, K. D.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 3, pp 1845-1862
Abstract

This study proposes and empirically tests a holistic framework of organizational citizenship behavior (OCB) motivation that uses an altruistic-egoistic continuum. It also tests the structural relationships between altruistic and egoistic motivations and different dimensions of OCB. Analysis of...

Author(s)
Ma, E.; Qu HaiLin; Wei Xiang; Hsiao, A.
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2018, 42, 5, pp 740-771
Abstract

Volunteers play an important role in the successful hosting of sports mega-events. Volunteers help reduce operational costs of sports mega-events by reducing labor compensation. Volunteers offer skills and effort without rewards, but recruiting qualified volunteers for sports mega-events without...

Author(s)
Ahn YoungJoo
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 8, pp 194-203
Abstract

Procedural corruption is the intentional use of legal-rational authority based on formal rules for personal gain instead of organizational goals. The present study builds on the Opportunity-Motivation-Justification framework to examine the outcomes of procedural corruption in service organizations...

Author(s)
Gillard, E.; Chen MingHsiang; Lv WanQing
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 72, pp 154-167
Abstract

Human resources management (HRM) practices are hotel management tools that contribute to organizational success. The purpose of this study was to evaluate how soft HRM practices in the Thai hotel industry affect job satisfaction and job retention. This study focuses on soft HRM practices, which...

Author(s)
Ashton, A. S.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Human Resources in Hospitality & Tourism, 2018, 17, 2, pp 175-199

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