The purpose of this study is to investigate the mediating and moderating dimensions of employee retention from in the hospitality industry. It is hypothesized that by adopting a Positive Psychology approach, organizations can create a supportive and motivating work environment, which is likely to...

Feel-good management is a contemporary approach in companies to react on the developments of evolving requirements of employees towards employers. In addition, the shortage of skilled workers and, also the change in values lead companies to strengthen their retention management. Consequently, the...

Differentiated empowering leadership is common in organizations; however, its effect on employee proactive customer service performance remains less understood. Drawing on social comparison theory, this study proposes a multilevel model for how and when differentiated empowering leadership affects ...

While hospitality researchers have examined the impacts of user-generated content on customers, research regarding the impacts of employee reviews on job seekers' application intentions is scarce. Yet, labor shortages in the hospitality industry have been amplified in recent years. The tight job...

Employee training is an important tool for improving the knowledge, skills, and competencies of employees in the labor-intensive hotel industry. Through employee training, the efficiency and effectiveness of employees' work are improved, which leads to better business performance. The aim of this...

In response to the unprecedented pandemic in recent history, COVID-19 vaccination mandates in the U.S. caused significant changes and disruption in hospitality operations and customer experiences. The primary goal of this study is to examine whether and how customer incivility induced by the...

Despite substantial attention given to employee pro-environmental behaviors (PEBs) in recent years, the role of leadership and the underlying mechanisms for employee PEBs remain unclear. By integrating regulatory focus theory, conservation of resources theory, and cognitive-affective personality...

Purpose - The extended theory of planned behavior (TPB) (Ajzen, 1991) is used in this research to understand the post-pandemic behavioral intentions of tourism and hospitality employees in relation to their use of information technology. Design/methodology/approach - Data were collected using an...

Purpose -This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach - Questionnaires...

This research adopts the artificial intelligence (AI) device usage acceptance (AIDUA) model and draws on cognitive appraisal theory. It articulates a mediated relationship leading from social influence, hedonic motivation, and anthropomorphism to acceptance of or objection to AI device usage...