Customer engagement involves customers' interactive experiences with a brand or service provider. Focusing on the hotel industry, this study investigates the role of customer interactivity, positive affect, and employee motivations in enhancing employees' innovative behaviors under the S-O-R...

Decentralized incentives form the new incentive model that differs from the traditional incentive approach in hospitality. This research conducted a mixed-method design and conceptualized the connotative structure and mechanism of decentralized incentives. First of all, this research conducted a...

Previous studies have paid little attention to the links between green human resource management (GHRM) and environmental performance, especially examining an interaction and mediation analysis in the hospitality management. Therefore, the study bridges this research gap by extending the Ability-...

Expanding on a stream of literature connecting employee motivation to environmental practices, this research investigated why hospitality employees participated in organizational citizenship behaviors related to company sustainability efforts. The results of this study suggest that employees'...

This research had three objectives: to know professional expectations of first -year students on the Bachelor's degree in tourism, their main reasons for choosing the studies and what kind of job they were interested in. Data was collected in a class assignment on the course of organizational...

The current study examines the essential role of motivation in workplace settings and the interrelationships among, reciprocity, organizational commitment, and organizational citizenship behavior (OCB). Based on a comprehensive literature review, this study formulates and tests a hypothesized model ...

Tourism literature has presented the effects of leadership style on staff efficiency yet few have examined the causal relationship between leadership style and newcomer outcomes at the hotel workplace context. This study examined the underlying mechanism regarding how transformational leadership...

By learning to select better, well-informed candidates for the challenging frontline roles in the hospitality industry and learning to provide personal and professional, physical, emotional, and developmental support to their staffs, organizations may be able to reduce costs associated with ...

An omnipresent ingredient in personal and professional lives, social media has changed interpersonal relationships in numerous ways. Using the case of Facebook, this paper explores the role of social media use with coworkers in hotels through a mixed method approach. The purpose of the study is...

Domestic market generates three-quarters of travel and tourism spend