The rapid growth in information and communication technology (ICT) has enabled hospitality operations to use a range of technologies to facilitate service to the consumer and to optimize consumer experience and satisfaction. Self Service Technology (SST) is one ICT that enables consumers, without...

Increasing competition in hospitality is one of the industry challenges, which depends mainly on human capital. Thus, this research investigated the relationship between human resources practices, employee motivation, and online hotel reviews. Hypotheses were tested using two-phase survey data...

This study employs the Ten Factor Model in a longitudinal analysis to explore preferred job rewards within the Canadian lodging industry. Data from three studies conducted between 1999 and 2016 were analyzed as individual cases in time and a longitudinal study over time. Two findings were made....

By drawing on three prominent theories, namely: theory of belongingness, social role theory and incentive theory of motivation, this article investigates a three-way interaction of tolerance to workplace aggression, income and gender to predict workplace withdrawal behavior. A structural equation...

Purpose: This study aims to gain an understanding of hotel experiences during the pandemic by examining sentiments of guests posted online. Design/methodology/approach: This paper incorporates the balance theory, in a dyadic system to analyze the ways in which guests were motivated to restore a...

To achieve their innovation and service quality goals and effectively meet customers' changing demands, hospitality firms are searching for different ways to encourage employees' innovative behavior. This study examines the role of entrepreneurial leadership in promoting innovative behavior among...

Drawing on job demands and resources and the conservation of resources theories, the researchers examine the relationship between employees' emotional labor (EL) toward their co-workers and turnover intention with a mediator of team-member exchange and a moderator of supervisory listening. The...

The hospitality industry is particularly vulnerable to human trafficking crimes. Unfortunately, prior research has not sufficiently tackled this important issue. This study investigates hotel employees' motivation and engagement in anti-human-trafficking initiatives by conducting in-depth...

The cruise industry is fastest growing leisure sector in hospitality and tourism industry. Cruise ship employees are assets for cruise line as they provide high-quality services which influence the quality of the tourist experience and the competitiveness of the organisation. Therefore, employee ...

One of the sustainable development goals (SDGs) on the 2030 Agenda for Sustainable Development is to devise policies to promote sustainable tourism and productive employment by 2030. Hotel management have to pay attention to the quality of work life (QWL). It is a system of work in which employees...