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Leisure Tourism

Your source for all tourism, leisure and hospitality information

CABI’s case study database - Tourism Cases, is a window into the world of tourism development. To search cases and find out more on how to read online, download PDFs and access teaching notes visit Tourism Cases at: https://www.cabidigitallibrary.org/journal/tcs 

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AbstractFull Text

The purpose of this study is to investigate the mediating and moderating dimensions of employee retention from in the hospitality industry. It is hypothesized that by adopting a Positive Psychology approach, organizations can create a supportive and motivating work environment, which is likely to...

Author(s)
Sfodera, F.; Formica, S.
Publisher
Organizing Committee of 10th Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference, Rome, Italy
Citation
10th Advances in Hospitality and Tourism Marketing and Management Conference, Rome, Italy, 3-7 July 2023. Proceedings, 2023, pp 485-486
AbstractFull Text

Feel-good management is a contemporary approach in companies to react on the developments of evolving requirements of employees towards employers. In addition, the shortage of skilled workers and, also the change in values lead companies to strengthen their retention management. Consequently, the...

Author(s)
Bohne, H.
Publisher
Organizing Committee of 10th Advances in Hospitality and Tourism Marketing and Management (AHTMM) Conference, Rome, Italy
Citation
10th Advances in Hospitality and Tourism Marketing and Management Conference, Rome, Italy, 3-7 July 2023. Proceedings, 2023, pp 339-341
Abstract

Differentiated empowering leadership is common in organizations; however, its effect on employee proactive customer service performance remains less understood. Drawing on social comparison theory, this study proposes a multilevel model for how and when differentiated empowering leadership affects ...

Author(s)
Dong YanAn; Zhao XinYuan [Zhao, X. Y. R.]; Yuan Yuan; Dong HuiJuan; Jiang Jing
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2023, 47, 7, pp 1187-1214
Abstract

While hospitality researchers have examined the impacts of user-generated content on customers, research regarding the impacts of employee reviews on job seekers' application intentions is scarce. Yet, labor shortages in the hospitality industry have been amplified in recent years. The tight job...

Author(s)
Zhang YunXuan; Shum, C.; Belarmino, A.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2023, 64, 3, pp 298-306
AbstractFull Text

Employee training is an important tool for improving the knowledge, skills, and competencies of employees in the labor-intensive hotel industry. Through employee training, the efficiency and effectiveness of employees' work are improved, which leads to better business performance. The aim of this...

Author(s)
Ognjanović, J.; Krstić, B.; Popović, S.
Publisher
Faculty of Hotel Management and Tourism, University of Kragujevac, Vrnjacka Banja, Serbia
Citation
Hotel and Tourism Management, 2023, 11, 1, pp 95-112
Abstract

In response to the unprecedented pandemic in recent history, COVID-19 vaccination mandates in the U.S. caused significant changes and disruption in hospitality operations and customer experiences. The primary goal of this study is to examine whether and how customer incivility induced by the...

Author(s)
Kim Bora; Yu HeYao; Huang YiDan; Lee Seoki
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2023, 113,
Abstract

Despite substantial attention given to employee pro-environmental behaviors (PEBs) in recent years, the role of leadership and the underlying mechanisms for employee PEBs remain unclear. By integrating regulatory focus theory, conservation of resources theory, and cognitive-affective personality...

Author(s)
Zheng YuHeng; Gao YiXing [Gao, Y. X. L.]; Li MiMi; Dang Ning
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2023, 113,
AbstractFull Text

Purpose - The extended theory of planned behavior (TPB) (Ajzen, 1991) is used in this research to understand the post-pandemic behavioral intentions of tourism and hospitality employees in relation to their use of information technology. Design/methodology/approach - Data were collected using an...

Author(s)
Sujood; Rukar Ali; Mohd Arwab; Sheeba Hamid
Publisher
Faculty of Tourism and Hospitality Management, University of Rijeka, Opatija, Croatia
Citation
Tourism and Hospitality Management, 2023, 29, 2, pp 279-295
AbstractFull Text

Purpose -This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach - Questionnaires...

Author(s)
Souza Meira, J. V. de; Hancer, M.; Anjos, S. J. G. dos; Eves, A.
Publisher
Faculty of Tourism and Hospitality Management, University of Rijeka, Opatija, Croatia
Citation
Tourism and Hospitality Management, 2023, 29, 2, pp 157-167
Abstract

This research adopts the artificial intelligence (AI) device usage acceptance (AIDUA) model and draws on cognitive appraisal theory. It articulates a mediated relationship leading from social influence, hedonic motivation, and anthropomorphism to acceptance of or objection to AI device usage...

Author(s)
Wong Ipkin [Wong, I. A.]; Zhang TingTing; Lin ZhiWei; Peng Qing
Publisher
Elsevier Ltd, Oxford, UK
Citation
Journal of Hospitality and Tourism Management, 2023, 55, pp 416-424

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