Domestic market generates three-quarters of travel and tourism spend

The article aims to measure the influence of employee perception of customer power on motives of emotional labour and its impact on outcome of emotional labour. Employee perception about customer power was measured on a 5-point Likert scale from high to low, wherein motives of emotional labour were ...

Purpose: The purpose of this paper is to investigate the perceptions of employees of luxury chain hotels situated in Delhi and NCR, India in relation to corporate social responsibility (CSR) practices, their impact on corporate performance and their potential in the context of the Skill India...

Using social facilitation theory, this study evaluates the mediating effects of service interactions with hotel employees on the relationship between tourist motivation and place attachment. The moderating effects of nationality and hotel star-rating on these relationships are also examined. The...

Despite the important contribution made by green human resource management (GHRM) towards organizational citizenship behavior for the environment (OCBE), few published studies have investigated this significant contemporary topic in the hospitality industry, which constitutes a major gap in the...

This article examined the phenomenon about social connectivity behavior after-hours in hotel industry, which emerged from smartphones enabling hotel employees to socialize with work-related people anywhere and anytime. Results from longitudinal data showed that social connectivity behavior...

In a culturally diverse hospitality context, service employees are expected to perform high levels of culturally acceptable behaviour to culturally different guests during times of service interaction to boost guest satisfaction. Unarguably, cultural intelligence (CQ) is pivotal to both service ...

The hospitality industry is a service industry that is constantly evolving with innovated service models, especially the hotel sector. However, hotel sector jobs are always associated with low paid salaries, unstable employment procedures, socially undesirable working hours and low-esteem job...

Purpose: To explore why some hotels have implemented 100% smoke-free policies voluntarily, the perceived consequences of doing so, and media responses. Design: Qualitative study of hotel management and quantitative content analysis of media coverage of smoke-free hotels. Setting: Hotels and media...

Quality in the tourism and hospitality industry presupposes the consistent delivery of products and guest services being in line with expected standards. One of the key challenges that managers in the hospitality industry face today is to provide quality services which are one of the basic...