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Abstract

In an era of globalization and technological innovation, the competition of hotel industry is more and more fierce and differentiation through innovation is paramount. We can say that innovation is the core of the success of hotel business, because it allows managers to introduce new services to...

Author(s)
Guan XinHua; Xie LiShan; Tian JinMei
Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2017, 32, 8, pp 59-69
Abstract

A plethora of studies has investigated theft in the workplace in various industries. However, few studies investigated the motivations behind hotel employee theft especially among Generation Z undergraduates working full time as part of their internship. This targeted sample group is pivotal to the ...

Author(s)
Goh, E.; Kong, S.
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism and Hospitality Research, 2018, 18, 4, pp 442-455
Abstract

The collective hotel industry is a significant part of the world tourism industry. The industry is by design delivers services to registered and non registered guests. Key in the process of delivering service in any hotel situation is the hotel staff. The ultimate quality of service provided will...

Author(s)
Velmurugan, J. S.; Rajapushpam, R.
Publisher
Golden Research Thoughts, Maharshtra, India
Citation
Golden Research Thoughts, 2015, 4, 11, pp GRT-5673
AbstractFull Text

Purpose - The objective of the study is to create an organizational motivation system that could provide solutions for low employee motivation problem, which became an organizational pathology for hotel establishments. Methodology - Within a quantitative approach, data were gathered by surveying ...

Author(s)
Çakır, O.; Kozak, M. A.
Publisher
Faculty of Tourism and Hospitality Management, University of Rijeka, Opatija, Croatia
Citation
Tourism and Hospitality Management, 2017, 23, 1, pp 69-86
Abstract

Women's studies is an increasingly popular field in the international academic community. The hotel industry has a high concentration of female employees, and understanding gender equality from the perspective of this employee population has strong theoretical and practical significance. In this...

Author(s)
Qin JinFang; Yang Zhao
Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2015, 30, 9, pp 63-71
Abstract

Using social facilitation theory, this study evaluates the mediating effects of service interactions with hotel employees on the relationship between tourist motivation and place attachment. The moderating effects of nationality and hotel star-rating on these relationships are also examined. The...

Author(s)
Prayag, G.; Lee, C.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2019, 36, 1, pp 90-106
Abstract

Sri Lanka is one of the well-known holiday destinations for its remarkable natural tourism resources and authentic food culture. Even though tourists enjoy the tourism experience in Sri Lanka, the hotel industry has faced issues with limited human resources (HR) and employees' lack of motivation to ...

Author(s)
Umasuthan, H.; Park OunJoung
Publisher
Routledge, Abingdon, UK
Citation
International Journal of Tourism Sciences, 2018, 18, 2, pp 77-88
Abstract

Purpose - This study aims to investigate the role of restaurant employees' intrinsic motivations that influenced their knowledge-sharing behaviors and knowledge application behaviors, based on need theory and prior knowledge management research. Design/methodology/approach - A cross-sectional,...

Author(s)
Lee SeonJeong; Kim SoonHo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 11, pp 2751-2766
Abstract

Human resources management (HRM) practices are hotel management tools that contribute to organizational success. The purpose of this study was to evaluate how soft HRM practices in the Thai hotel industry affect job satisfaction and job retention. This study focuses on soft HRM practices, which...

Author(s)
Ashton, A. S.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Human Resources in Hospitality & Tourism, 2018, 17, 2, pp 175-199
Abstract

Purpose: The purpose of this paper is to investigate the perceptions of employees of luxury chain hotels situated in Delhi and NCR, India in relation to corporate social responsibility (CSR) practices, their impact on corporate performance and their potential in the context of the Skill India...

Author(s)
Savita Sharma; Pratika Mishra
Publisher
Emerald Publishing, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2019, 11, 1, pp 78-86

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