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Abstract

The development of the Internet and mobile devices enabled the emergence of travel and hospitality review sites, leading to a large number of customer opinion posts. While such comments may influence future demand of the targeted hotels, they can also be used by hotel managers to improve customer...

Author(s)
Calheiros, A. C.; Moro, S.; Rita, P.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 7, pp 675-693
Abstract

Purpose: The purpose of this paper is to examine guests' experiences at green hotels and the impact of green experience on customer satisfaction. Design/methodology/approach: A total of 727 green reviews (reviews on green experiences) of the top ten green hotels in the USA were downloaded from ...

Author(s)
Yu YiXiu; Li Xu; Jai TunMin
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 5, pp 1340-1361
Abstract

Purpose: This study aims to assess international customers' experiences in the leading hotels of the iconic city of Shanghai. Design/methodology/approach: Leximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising Shanghai's superior hotels. The reviews...

Author(s)
Wu MaoYing; Pearce, P.; Dong Wang
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 4, pp 1096-1115
Abstract

Online travel reviews have become increasingly important as a result of the intangible and heterogeneous characteristics of the tourism industry as well as the recent diffusion of social media. This exploratory case study intends to examine the comparative importance of the six heuristic attributes ...

Author(s)
Yang SungByung; Shin SeungHun; Joun YouHee; Koo ChulMo
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2017, 34, 7, pp 963-985
Abstract

In the digital way of doing business we see a substantial rise of online customer feedback and customer information sharing communities. The role and importance of social media has considerably increased in the past several years and businesses can no longer overlook its impact. For companies, the...

Author(s)
Agušaj, B.; Bazdan, V.; Lujak, Ð.
Publisher
Sveuciliste u Dubrovniku, Dubrovnik, Croatia
Citation
Ekonomska Misao i Praksa, 2017, 26, 1, pp 189-204
Abstract

In this study, we conducted a multilevel analysis of factors affecting customer satisfaction in the global hotel industry. The survey data collected from TripAdvisor.com included customer reviews relating to 13,410 hotels located in 80 major global urban tourism destinations. We examined multiple...

Author(s)
Radojevic, T.; Stanisic, N.; Stanic, N.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2017, 58, 2, pp 134-164
AbstractFull Text

Bed bugs, Cimex lectularius, occur wherever there is human activity. While infestations are most common in homes and apartments, they are also prevalent in hotels, raising questions about their impact on travel and tourism. To investigate how much the public knows and cares about bed bugs while...

Author(s)
Potter, M. F.; Penn, J. M.; Hu WuYang
Publisher
International Conference on Urban Pests (ICUP), UK, UK
Citation
9th International conference on urban pests, Birmingham, UK, 9-12 July 2017, 2017, pp 67-73
AbstractFull Text

This paper presents a fuzzy multi-attribute decision making approach for evaluating the service quality of the hotels of an important tourist destination island: Gran Canaria. We first extract the information provided in www.tripadvisor.com which is becoming one of the most popular websites that...

Author(s)
Martín, J. C.; Román, C.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 390-405
AbstractFull Text

The purpose of this study is to evaluate the attitudes of hotel managers towards online reviews. The sample of this quantitative study consists of all the 4 and 5 star hotels in Turkey which have tourism operation licences. The questionnaire form designed for this study is sent to hotel managers in ...

Author(s)
Bertan, S.; Altintas, V.
Publisher
Universidade de Alicante, Alicante, Spain
Citation
Investigaciones Turísticas, 2017, No.14, pp 154-163
Abstract

With the rapid development of information technology in hotel booking context, it is no doubt that many hotels consequently enhance the needs of integrating information technologies into their overall business operations. In this study, we developed a research model which consists of perceived...

Author(s)
Kim SeoYeon; Kim JongUk; Park SangCheol
Publisher
MDPI AG, Basel, Switzerland
Citation
Sustainability, 2017, 9, 12, pp 2262

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