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Abstract

This study aims to examine which motives and review components drive hotel guests to write positive and negative reviews on Trip advisor. It tests the motives of writing an online review after the guest has written an online review. Respondents are only Trip advisor users who had left an online...

Author(s)
Ghazi, K. M.
Publisher
OMICS International, Los Angeles, USA
Citation
Journal of Tourism and Hospitality, 2017, 6, 3, pp 283
Abstract

In order to encourage users' engagement as well as crowdsource quality control, a majority of online review websites have started to provide review peer evaluation votes, reviewer credentialing program and social network service. By considering the review text features as well as reviewer's social...

Author(s)
Li HengYun; Zhang ZiQiong; Meng Fang; Ramkumar Janakiraman
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 67, pp 143-153
Abstract

Increasingly, consumers are posting online reviews about hotels, restaurants, and other tourism and hospitality providers. While some managers are responding to these reviews, little is known about how to respond and how to do so effectively. Drawing on the service recovery, justice, and electronic ...

Author(s)
Sparks, B. A.; Bradley, G. L.
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2017, 41, 6, pp 719-745
Abstract

This study assesses the moderating effect of hotel class on managerial responses' influence on hotel performance through the lens of data analytics. A panel data model was applied to analyze 7,979 managerial responses and 51,801 online reviews on TripAdvisor, which were matched with the financial...

Author(s)
Xie, K.; Kwok LinChi; Wang Wei
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2017, 58, 3, pp 240-252
Abstract

The literature has recognized the existence of a nonlinear impact of service performance on customer satisfaction. Thus, this study investigates use of the critical incident technique as an input to penalty-reward contrast analysis, showing the nonlinear impact of service quality on customers'...

Author(s)
Tontini, G.; Bento, G. dos S.; Milbratz, T. C.; Volles, B. K.; Ferrari, D.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 66, pp 106-116
AbstractFull Text

Social media has a kind of supremacy not only for the companies but also for the consumers as well. Consumers have a huge power on their fingertips to share their experiences, perceptions, and dis/satisfactions. With the use of social media, the user-generated content (UGC) has inevitably become...

Author(s)
Ayman, U.; Kaya, A. K.
Publisher
Eastern Mediterranean University and Washington State University, Famagusta, Cyprus
Citation
Conference proceedings, 7th Advances in Hospitality & Tourism Marketing & Management (AHTMM) Conference, Famagusta, Cyprus, 10-15 July 2017, 2017, pp 309-322
AbstractFull Text

Bed bugs, Cimex lectularius, occur wherever there is human activity. While infestations are most common in homes and apartments, they are also prevalent in hotels, raising questions about their impact on travel and tourism. To investigate how much the public knows and cares about bed bugs while...

Author(s)
Potter, M. F.; Penn, J. M.; Hu WuYang
Publisher
International Conference on Urban Pests (ICUP), UK, UK
Citation
9th International conference on urban pests, Birmingham, UK, 9-12 July 2017, 2017, pp 67-73
AbstractFull Text

This paper presents a fuzzy multi-attribute decision making approach for evaluating the service quality of the hotels of an important tourist destination island: Gran Canaria. We first extract the information provided in www.tripadvisor.com which is becoming one of the most popular websites that...

Author(s)
Martín, J. C.; Román, C.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 390-405
AbstractFull Text

The purpose of this study is to evaluate the attitudes of hotel managers towards online reviews. The sample of this quantitative study consists of all the 4 and 5 star hotels in Turkey which have tourism operation licences. The questionnaire form designed for this study is sent to hotel managers in ...

Author(s)
Bertan, S.; Altintas, V.
Publisher
Universidade de Alicante, Alicante, Spain
Citation
Investigaciones Turísticas, 2017, No.14, pp 154-163
Abstract

With the rapid development of information technology in hotel booking context, it is no doubt that many hotels consequently enhance the needs of integrating information technologies into their overall business operations. In this study, we developed a research model which consists of perceived...

Author(s)
Kim SeoYeon; Kim JongUk; Park SangCheol
Publisher
MDPI AG, Basel, Switzerland
Citation
Sustainability, 2017, 9, 12, pp 2262

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