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Leisure Tourism

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Abstract

Social media has expanded word of mouth (WOM) into a massive mean of online communication. Thus, consumers can now impact the reputation of a business by spreading positive or negative WOM worldwide. The hospitality industry is particularly vulnerable since the decision process is increasingly...

Author(s)
Fernandes, T.; Fernandes, F.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 2, pp 127-150
Abstract

Developments in ICT and the massive growth in social media usage have increased the availability of data on travel behaviour. This brings an array of new possibilities to improve destination management through Data-driven decisions. This data, however, needs to be analysed and interpreted in order...

Author(s)
Zee, E. van der; Bertocchi, D.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 20, 1/4, pp 153-180
Abstract

As an information source, hotel review websites are growing in importance for both guests and service providers. The greater reliance on this type of user-generated content indicates an increasing need for knowledge regarding its quality. In the present study, a comprehensive theory-based...

Author(s)
Tanner, M. B.; Hämmerli, S. J.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2018, 29, 4, pp 518-528
Abstract

Hotel selection on tourism websites has been a prevailing trend in traveling in recent years, and selecting a suitable hotel is a high-risk decision for millions of tourists because of the intrinsic imperceptibility of the provided products. Decision support models for hotel selection have drawn...

Author(s)
Peng HongGang; Zhang HongYu; Wang JianQiang
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 68, pp 124-138
Abstract

This paper examines how corporate social responsibility (CSR)-certified hotels communicate CSR on their websites, how guests comment on hotels' CSR engagement in online reviews and how hotels respond to online reviews. The CSR communication strategies of stakeholder information, response and...

Author(s)
Ettinger, A.; Grabner-Kräuter, S.; Terlutter, R.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 68, pp 94-104
Abstract

This study investigates the collective influences of cultural, hotel, and reviewer characteristics on online ratings in the hotel sector. Based on over 243,000 TripAdvisor reviews for hotels in 24 US cities, we empirically find a negative relationship between the reviewers' power distance and their ...

Author(s)
Gao BaoJun; Li XiangGe; Liu Shan; Fang DeBin
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 65, pp 176-186
Abstract

This study examines an "evaluation nudge" in which consumers' preferences for tourism products are dependent on whether the online information about alternative products is presented jointly (joint evaluation mode) or separately (separate evaluation mode). Utilizing two studies, relationship...

Author(s)
Tan HuiMin; Lv XingYang; Liu XiaoYan; Gursoy, D.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 65, pp 29-40
Abstract

Purpose: The purpose of this paper is to introduce a new multiple imputation method that can effectively manage missing values in online review data, thereby allowing the online review analysis to yield valid results by using all available data. Design/methodology/approach: This study develops a...

Author(s)
Kim JeWoo; Im JongHo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 11, pp 3250-3267
AbstractFull Text

Bed bugs, Cimex lectularius, occur wherever there is human activity. While infestations are most common in homes and apartments, they are also prevalent in hotels, raising questions about their impact on travel and tourism. To investigate how much the public knows and cares about bed bugs while...

Author(s)
Potter, M. F.; Penn, J. M.; Hu WuYang
Publisher
International Conference on Urban Pests (ICUP), UK, UK
Citation
9th International conference on urban pests, Birmingham, UK, 9-12 July 2017, 2017, pp 67-73
AbstractFull Text

This paper presents a fuzzy multi-attribute decision making approach for evaluating the service quality of the hotels of an important tourist destination island: Gran Canaria. We first extract the information provided in www.tripadvisor.com which is becoming one of the most popular websites that...

Author(s)
Martín, J. C.; Román, C.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 390-405

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