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Abstract

As an emerging research paradigm, big data analytics has been gaining currency in various fields. However, in existing hospitality and tourism literature there is scarcity of discussions on the quality of data which may impact the validity and generalizability of research findings. This study...

Author(s)
Xiang Zheng; Du QianZhou; Ma YuFeng; Fan WeiGuo
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 18, 1/4, pp 43-59
Abstract

Online reviews are one of the main influencers of hotel purchase decisions. This study performs an analysis of reviews extracted from well-known online review sources in combination with hotel sales data and concludes that ratings differ according to the language of reviews. Data science tools have ...

Author(s)
Antonio, N.; Almeida, A. de; Nunes, L.; Batista, F.; Ribeiro, R.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 18, 1/4, pp 157-185
Abstract

The aim of this research was to study the online CSR reporting of selected hotel groups in India for investigating the most commonly performed CSR initiatives. For this study four Hotel Groups were selected after the online review of their corporate websites and also availability of online CSR...

Author(s)
Babasaheb Jogdand; Madhuri Sawant
Publisher
Indian Institute of Tourism & Travel Management, New Delhi, India
Citation
International Journal of Tourism and Travel, 2018, 11, 1/2, pp 8-17
Abstract

The aim of this article is to answer the question of whether social networking sites can be an effective source of data, useful in the context of local tourism planning. The first part of the article contains a presentation of the role of social media in the tourism industry, a synthetic discussion ...

Author(s)
Minkwitz, A.
Publisher
De Gruyter Open, Warsaw, Poland
Citation
Tourism (Warsaw), 2018, 28, 2, pp 49-55
Abstract

This study employed a combined approach of automated and manual content analysis to provide an understanding of online meeting planners' reviews. The dual analysis with 696 online reviews of 173 hotels located in multiple destinations identified both quantitative and qualitative aspects of text...

Author(s)
Boo SoYoung; Busser, J. A.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 66, pp 287-301
AbstractFull Text

Many researchers have studied from different perspectives the TripAdvisor's Hotel Rankings. But only few have analyzed how it evolves over time. This paper presents one of the first studies on mobility in hotel rankings. We define the concepts of liquid and solid rankings, mobility, as well as...

Author(s)
Ximénez-de-Sandoval, J. L.; Fernández-Morales, A.; Guevara-Plaza, A.
Publisher
Universidad de Murcia, Murcia, Spain
Citation
Cuadernos de Turismo, 2018, 42, pp 561-586, 695-698
AbstractFull Text

European countries do not have the same hotel classification system. Therefore, the criteria and requirements used to assign star ratings to hotels do not concur among the different countries. There have been some criticisms about the way hotel stars are assigned, because the requirements do not...

Author(s)
Martin-Fuentes, E.; Mateu, C.; Fernandez, C.
Publisher
Universidad de Murcia, Murcia, Spain
Citation
Cuadernos de Turismo, 2018, 42, pp 305-316, 639-642
Abstract

Developments in ICT and the massive growth in social media usage have increased the availability of data on travel behaviour. This brings an array of new possibilities to improve destination management through Data-driven decisions. This data, however, needs to be analysed and interpreted in order...

Author(s)
Zee, E. van der; Bertocchi, D.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 20, 1/4, pp 153-180
Abstract

As an information source, hotel review websites are growing in importance for both guests and service providers. The greater reliance on this type of user-generated content indicates an increasing need for knowledge regarding its quality. In the present study, a comprehensive theory-based...

Author(s)
Tanner, M. B.; Hämmerli, S. J.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2018, 29, 4, pp 518-528
Abstract

Purpose: The purpose of this paper is to introduce a new multiple imputation method that can effectively manage missing values in online review data, thereby allowing the online review analysis to yield valid results by using all available data. Design/methodology/approach: This study develops a...

Author(s)
Kim JeWoo; Im JongHo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 11, pp 3250-3267

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