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Leisure Tourism

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Abstract

Purpose: The purpose of this study is to explore consumer reviews with robotics based on the five dimensions for evaluating user experiences (i.e. embodiment, emotion, human-oriented perception, feeling of security and co-experience), as derived from research in human-robot interactions (HRI)....

Author(s)
Tung WingSun [Tung, W. S. V. ]; Au, N.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 7, pp 2680-2697
Abstract

Although the impacts of reviews provided by reviewers with expertise are well documented, the literature lacks empirical research on how such reviews are longitudinally linked to performance indicators and whether management responses to such reviews lead to differential impacts on these...

Author(s)
Xie, K. L.; So KamFung [So, K. F. K. ]
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2018, 42, 8, pp 1187-1209
Abstract

Social Media has transformed the way firms relate to their markets. Hotels all over the world are increasingly using these tools, integrating them into their Customer Relationship Management (CRM) strategies to engage customers in active conversations. The use of Social Networking and Review Sites, ...

Author(s)
Garrido-Moreno, A.; García-Morales, V. J.; Lockett, N.; King, S.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 75, pp 94-104
Abstract

Purpose: This study aims to propose a data-driven approach, based on open-source tools, that makes it possible to understand customer satisfaction of the accommodation offer of a whole country. Design/methodology/approach: The method starts by extracting information from all hotels of Portugal...

Author(s)
Moro, S.; Rita, P.; Oliveira, C.; Batista, F.; Ribeiro, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2018, 12, 4, pp 420-426
Abstract

This study aims to explore the typology of hotel crime and how it is related to guests' fear of crime based on a cause-and-consequence model. A total of 873 TripAdvisor reviews were content-analyzed to develop a typology of hotel crime. High-class hotels experienced more theft, fraud, and burglary...

Author(s)
Leung, X. Y.; Yang Yang; Dubin, E. A.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2018, 35, 8, pp 1071-1086
Abstract

Sleep quality heavily shapes the tourism experience because tourists spend a large amount of their travel time sleeping. In this study, we propose a conceptual framework of factors influencing sleep quality in hotels based on personal and hotel characteristics. Personal characteristics include...

Author(s)
Mao ZhenXing; Yang Yang; Wang MingShu
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 74, pp 189-201
Abstract

Consumers within the tourism industry have become increasingly dependent upon electronic word-of-mouth, such as online reviews, when making purchase decisions. Previous research in this area has explored the importance of textual content within online consumer reviews; however, little research has...

Author(s)
Djafarova, E.; Deluce, B.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2018, 23, 3, pp 323-335
Abstract

Purpose: This paper aims to understand how guests' trip purpose and hotel star rating influence the effects of the value for money perceived at hotels and service quality on guest satisfaction and word of mouth (WOM) recommendation. Design/methodology/approach: Using TripAdvisor, 25 Singaporean...

Author(s)
Rajesh Rajaguru; Hassanli, N.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 5, pp 2268-2286
Abstract

This paper reports on two experimental studies in which we measured the effects of positive and negative evaluations of hotel attributes in online customer reviews on travelers' decision-making processes. First, we disentangled the impact of guest evaluations of three different types of hotel...

Author(s)
Roozen, I.; Raedts, M.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 8, pp 973-996
Abstract

Disruption of existing industries by peer-to-peer sharing economy platforms, like Airbnb, has received extensive media attention primarily regarding the regulatory and the social aspects of the sharing economy. In this paper, we examine the substitution and complementary effects of Airbnb supply on ...

Author(s)
Blal, I.; Manisha Singal; Templin, J.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 73, pp 85-92

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