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Abstract

Purpose: Online reviews have been gaining relevance in hospitality and tourism management and represent an important research avenue for academia. This study aims to illustrate the discrimination between positive and negative reviews based on single word items and the sector-specific relevance of...

Author(s)
Dickinger, A.; Lalicic, L.; Mazanec, J.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 803-816
Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802
Abstract

Purpose: This paper aims to explore how emotional expressions embedded in online hotel reviews influence consumers' helpfulness perceptions. In particular, this study develops and tests hypotheses analyzing empirical data with a text-mining method in the context of hotels to investigate how review...

Author(s)
Lee MinWoo; Jeong MiYoung; Lee JongSeo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 762-783
Abstract

This study aims to establish a relationship between customer sentiments in online reviews and customer ratings for hotels. Customer sentiment refers to the emotions expressed by customers through the text reviews. These sentiments can be positive, negative or neutral. The study explores customer...

Author(s)
Geetha, M.; Pratap Singha; Sumedha Sinha
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2017, 61, pp 43-54
Abstract

The concept of business travelers' satisfaction is acknowledged as the most important component to the success of hoteliers around the globe. Yet, the extant literature is largely focused on the context of Western countries. A better awareness of business travelers' satisfaction in non-Western...

Author(s)
Herjanto, H.; Erickson, E.; Calleja, N. F.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 3, pp 259-275
Abstract

The advent of the "sharing economy" challenges not only the business of hotel industry but also the theories and models based on the conventional hotel industry. A key dimension of the hospitality industry is pricing. The aim of this study is to identify the price determinants of sharing economy...

Author(s)
Wang Dan; Nicolau, J. L.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 62, pp 120-131
AbstractFull Text

Bed bugs, Cimex lectularius, occur wherever there is human activity. While infestations are most common in homes and apartments, they are also prevalent in hotels, raising questions about their impact on travel and tourism. To investigate how much the public knows and cares about bed bugs while...

Author(s)
Potter, M. F.; Penn, J. M.; Hu WuYang
Publisher
International Conference on Urban Pests (ICUP), UK, UK
Citation
9th International conference on urban pests, Birmingham, UK, 9-12 July 2017, 2017, pp 67-73
AbstractFull Text

This paper presents a fuzzy multi-attribute decision making approach for evaluating the service quality of the hotels of an important tourist destination island: Gran Canaria. We first extract the information provided in www.tripadvisor.com which is becoming one of the most popular websites that...

Author(s)
Martín, J. C.; Román, C.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 390-405
AbstractFull Text

The purpose of this study is to evaluate the attitudes of hotel managers towards online reviews. The sample of this quantitative study consists of all the 4 and 5 star hotels in Turkey which have tourism operation licences. The questionnaire form designed for this study is sent to hotel managers in ...

Author(s)
Bertan, S.; Altintas, V.
Publisher
Universidade de Alicante, Alicante, Spain
Citation
Investigaciones Turísticas, 2017, No.14, pp 154-163
Abstract

With the rapid development of information technology in hotel booking context, it is no doubt that many hotels consequently enhance the needs of integrating information technologies into their overall business operations. In this study, we developed a research model which consists of perceived...

Author(s)
Kim SeoYeon; Kim JongUk; Park SangCheol
Publisher
MDPI AG, Basel, Switzerland
Citation
Sustainability, 2017, 9, 12, pp 2262

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