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Leisure Tourism

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Abstract

Online hotel ratings play a critical role in hotel online reputation building and greatly influence travelers' decision making. However, self-reported online ratings are vulnerable to scaling heterogeneity due to reviewers' unique response styles, leading to some incomparability issues. A research...

Author(s)
Leung, X. Y.; Yang Yang
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2020, 88,
Abstract

Browsing online reviews before selecting a satisfactory hotel has become a trend. Multiple criteria decision making models are powerful tools to provide competitive guidance. The first research gap motivating this study is that online textual reviews perform well in describing abundant perceptions...

Author(s)
Nie RuXin; Tian ZhangPeng; Wang JianQiang; Chin KwaiSang
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2020, 88,
AbstractFull Text

Traditionally, price has been one of the main revenue management levers that allow hotels to sell the right product to the right customer at the right time. Recent research in the area of electronic word-of-mouth has found that travelers' online reviews may also be an influential factor affecting...

Author(s)
Ciftci, O.; Berezina, K.; Cavusoglu, M.; Cobanoglu, C.
Publisher
Akdeniz University, Tourism Faculty, Antalya, Turkey
Citation
Advances in Hospitality and Tourism Research, 2020, 8, 1, pp 177-202
AbstractFull Text

Slovakia is positioned in a highly competitive market of Central European countries with geographical and cultural similarities. Despite having a good potential, the tourism development in the country has not reached the level of the neighboring countries. In information sensitive sector such as...

Author(s)
Cıbere, G. U.; Basaran, M. A.; Kantarcı, K.
Publisher
Akdeniz University, Tourism Faculty, Antalya, Turkey
Citation
Advances in Hospitality and Tourism Research, 2020, 8, 1, pp 48-75
AbstractFull Text

In parallel with the major developments witnessed in information technologies, social media, supported by its broad area of usage, is gaining significance in every field, with the tourism sector being no exception in this regard. The transfer of changing marketing strategies via digital channels...

Author(s)
Yılmaz, E. S.
Publisher
Akdeniz University, Tourism Faculty, Antalya, Turkey
Citation
Advances in Hospitality and Tourism Research, 2020, 8, 1, pp 1-29
Abstract

This paper analyzed the dynamics of review postings of brazilian consumers about services provided by hotels on TripAdvisor. The methodology adopted was qualitative and the method used was content analysis, with the collection and codification of 371 reviews of hotels. The results showed a good...

Author(s)
Viana, J. P.; Mayer, V. F.; Souza Neto, V. R. de
Publisher
Universidade Federal de Minas Gerais, Pampulha, Brazil
Citation
Marketing & Tourism Review, 2020, 5, 1,
Abstract

Hotels offer a range of attribute-based services perceived to be wanted and gladly used by guests while staying at the hotel. That is, hotels at least think they have recognized the attributes of importance to their guests. Whether there is a desire for high-quality Wi-Fi, touchscreen technology,...

Author(s)
Maglovska, C. R.
Publisher
Faculty of Hotel Management and Tourism, University of Kragujevac, Vrnjacka Banja, Serbia
Citation
Hotel and Tourism Management, 2020, 8, 1, pp 37-48
AbstractFull Text

Purpose: The aim of this research is to analyse how hotels incorporate their online reputation on their official websites, the characteristics of that information, as well as the variables that may influence it. Design/Methodology/Approach: We analysed 503 websites of 4- and 5-star hotels in...

Author(s)
Rabadán-Martín, I.; Aguado-Correa, F.; Padilla-Garrido, N.
Publisher
Faculty of Tourism and Hospitality Management, University of Rijeka, Opatija, Croatia
Citation
Tourism and Hospitality Management, 2020, 26, 1, pp 157-172
Abstract

This research investigates how consumers assess hotels' corporate social responsibility (CSR) practices when writing online reviews. The study explores the CSR discourse in online reviews over a 10-year period, highlighting how CSR's social and environmental dimensions relate to the main...

Author(s)
D'Acunto, D.; Tuan, A.; Dalli, D.; Viglia, G.; Okumus, F.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2020, 85,
Abstract

This study investigates the relationships between service encounter values and online customer engagement behaviors in the context of hospitality and tourism services. Given that interactions are contextual in nature, this study examines the service encounter values across four major service...

Author(s)
Zhang TingTing [Zhang, C. T. T.]; Zhang Pei; Lu Lu
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2020, 85,

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