Purpose: Capsule hotels are a revolutionary Japanese concept of lodging that dates back over four decades. On the other hand, capsule hotels are a relatively new concept for most travelers outside of Japan. Organizations within this target segment are starting to recognize the critical role that an ...

Purpose: This paper aims to examine the open innovation engagement process in terms of how online community members create and share knowledge for open innovation and the consequences of engagement. Design/methodology/approach: A mixed methods approach based on netnography (Study 1), qualitative...

Purpose: Studies that investigate the length of stay as a predictor of consumer post-purchase behavior are rare despite its importance in efficient hotel management. By analyzing online customer reviews, this study aims to fill this gap in the extant literature on the relationship between length of ...

By deploying big data analytical techniques to retrieve and analyze a large volume of more than 2.7 million reviews, this work sheds light on how environmental concerns expressed by tourists on digital platforms, in the guise of online reviews, influence their satisfaction with tourism and...

The COVID-19 pandemic has caused serious consequences to the world economy and the tourism and hospitality industries, which depend on human movement, have been greatly affected. Unlike previous studies that have mainly investigated different focus attributes in online reviews after the COVID-19...

Negative reviews are related to one of the most important challenges to hotels that must figure out. Despite the negative reviews affect serverely to hotel revenue, it lacks in examining the managerial response of how treats those negative review fairly well and restore the trust of the negative...

This study is a preliminary attempt to explore the impacts of COVID-19 on the changing roles of satisfiers and dissatisfiers in hotel service attributes. We analyzed online reviews posted between August 1st, 2019, and July 31st, 2022, for New York City hotels. Our results confirm that as a result...

Musicscape is an important topic in tourism and hospitality contexts. However, there are few studies on this subject in the accommodation sector. The study aims to determine the effect of 'musicscape dimensions' on customer behavior. To achieve this aim, 2357 online reviews of 28 hotels in Antalya, ...

Over the last decade, managerial response has gained increasing attention in the hospitality industry as an important strategy to manage online reviews and hotel-to-consumer communication. To help hotels navigate this terrain, this study investigates the influencers related to reviewers and review...

This paper aims to investigate the impact of the GreenLeaders designation on hotel performance under the joint theoretical framework of environmental corporate social responsibility and social identity theory. We focus on 1,198 individual hotel properties from five major cities in Texas between...