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Abstract

Online reviews have been extensively studied in the hospitality and tourism literature. However, while user-provided photos embedded in online reviews accumulate in large quantities, their informational value has not been well understood likely due to technical challenges. The goal of this study is ...

Author(s)
Ma YuFeng; Xiang Zheng; Du QianZhou; Fan WeiGuo
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 71, pp 120-131
Abstract

The online reviews literature has tended to focus on exploring perspectives such as the recipient's attitude, reviews' message-based factors, reviews' trustworthiness, and hotel sales. But research fails to address the underlying processes of consumer distrust of online hotel reviews. Based on a...

Author(s)
Ahmad, W.; Sun Jin
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2018, 71, pp 77-90
Abstract

Electronic word of mouth (eWOM) is of recent and considerable importance in tourism, particularly because of the intangible nature of the industry. Users' online reviews are a source of information for other consumers, who take them into account before making a reservation at a lodging property....

Author(s)
Martin-Fuentes, E.; Mateu, C.; Fernandez, C.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2018, 23, 1, pp 1-15
Abstract

Electronic Word-of-Mouth and Consumer Generated Media (CGM) have become important aspects of the hospitality and tourism marketing mix. This research looked at hotel reviews on the CGM review-site TripAdvisor to determine the influence loyalty to a hotel brand has upon postings. From the...

Author(s)
Litvin, S. W.; Dowling, K. M.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2018, 21, 8, pp 842-846
Abstract

Digital corporations are creating new paths of business driven by consumers empowered by social media. Understanding the role that each feature drawn from online platforms has on price fluctuation is vital for leveraging decision-making. In this study, 5,603 simulations of online reservations from...

Author(s)
Moro, S.; Rita, P.; Oliveira, C.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 4, pp 443-464
Abstract

This article empirically examines and validates a research framework that gives key insights into the influential role played by salient characteristics of online reviews, namely helpfulness (how helpful a review is) and advocacy (whether the review explicitly approves or rejects the brand), on...

Author(s)
Tathagata Ghosh
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2018, 27, 3, pp 299-322
Abstract

The present study utilized netnography to explore tourists' memorable hotel experiences. Customer-generated content on TripAdvisor was analysed for identifying the components that contribute to tourists' memorable hotel experiences in Helsinki and Rovaniemi, in Finland. Ten keywords "memorable",...

Author(s)
Sthapit, E.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2018, 29, 1, pp 108-128
Abstract

The purpose of this study is to examine the association between traveling for business and customer satisfaction with hotel services. To that end, a multilevel analysis is conducted of an empirical dataset comprising over 1.6 million customer reviews pertaining to 13,410 hotels located in 80 major...

Author(s)
Radojevic, T.; Stanisic, N.; Stanic, N.; Davidson, R.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 67, pp 326-341
Abstract

Online reviews have transformed consumer behavior in information searching and sharing. Their growing popularity has enabled new differentiation strategies for lodging operators. More subtly, online review systems have forced hotel managers to compete through the effective use of information...

Author(s)
Lui TszWai; Bartosiak, M.; Piccoli, G.; Sadhya, V.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 67, pp 180-190
Abstract

As an emerging research paradigm, big data analytics has been gaining currency in various fields. However, in existing hospitality and tourism literature there is scarcity of discussions on the quality of data which may impact the validity and generalizability of research findings. This study...

Author(s)
Xiang Zheng; Du QianZhou; Ma YuFeng; Fan WeiGuo
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 18, 1/4, pp 43-59

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