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Leisure Tourism

Your source for all tourism, leisure and hospitality information

CABI’s case study database - Tourism Cases, is a window into the world of tourism development. To search cases and find out more on how to read online, download PDFs and access teaching notes visit Tourism Cases at:  https://tourism.cabi.org/casestudies/

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Abstract

This study aims to investigate the experiences of Chinese economy hotel guests by applying deep learning fine-grained sentiment analysis on 363,723 Chinese-text online reviews. Findings reveal that location is the domain that most of the positive sentiments are associated, followed by facilities,...

Author(s)
Luo JiaQi; Huang SongShan; Wang RenWu
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2021, 30, 1, pp 71-95
Abstract

Computer-synthesized speech is emerging as a significant human-computer interface in post-PC devices like smartphones or home assistants. The hospitality industry is at the forefront of this trend - some of the largest brands and operators recognize the importance of voice-first experience for...

Author(s)
Bartosiak, M.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2021, 24, 8, pp 1109-1122
Abstract

Studies have yielded mixed findings on the helpfulness determinants of online reviews in tourism and hospitality. To address this issue and unveil the overall sizes of helpfulness determinants, this research presents a systematic bare-bones meta-analysis of the six most investigated helpfulness...

Author(s)
Hu XingBao; Yang Yang
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2021, 30, 2, pp 139-158
Abstract

Purpose: This paper aims to shed light on differences in the patterns of online rating behavior that Chinese- and English-speaking travelers adopt when making hotel reviews on TripAdvisor. Design/methodology/approach: A dual analysis was conducted on 800 online reviews for eight hotel brands. The...

Author(s)
Sann, R.; Lai PeiChun
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2021, 15, 1, pp 43-58
Abstract

Purpose: This paper aims to explore the underlying structure of wellness in upper-upscale and luxury hotels and the roles wellness attributes play in customer satisfaction and dissatisfaction. Design/methodology/approach: This study uses a mixed methods approach consisting of content analysis and...

Author(s)
Park HyeKyung; Lee MinWoo; Back KiJoon
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2021, 33, 1, pp 263-285
AbstractFull Text

This study aims to determine whether eWOM intensity is related to use intensity, commitment, and competence of brands' review sites. The study is applied to hotels on TripAdvisor and compares brand's perception and real effects. Results of a survey of 332 hotels listed on TripAdvisor are compared...

Author(s)
Perez-Aranda, J.; Guerreiro, M.; Mendes, J. da C.
Publisher
Varna University of Management (ex International University College), Varna, Bulgaria
Citation
European Journal of Tourism Research, 2021, 27,
Abstract

Online reviews had been used as the data source to examine customer satisfaction and dissatisfactions for more than a decade; however, limited studies examined brand. This study extracted 12 active online review contributors with 43 reviews, examined their brand loyalty behavior on international...

Author(s)
Leung, R.; Wong, E.
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2020, 17, 4, pp 502-515
Abstract

Some previous studies have identified variations in online scores about hotels, depending on the nationality or language of the users, observing substantial differences in some cases. We use Tripadvisor reviews to identify differences by country and language in 15 of the most visited tourist spots...

Author(s)
Mellinas, J. P.
Publisher
Texas A & M University Press, College Station, USA
Citation
e-Review of Tourism Research, 2020, 17, 4, pp 490-501
Abstract

Online complaints have become increasingly influential on the purchasing behavior of customers in recent years. In an effort analyze large quantities of textual complaints and detail the various aspects of them, Aspect-Based Sentiment Analysis was looked to as an ideal framework to take on the...

Author(s)
Sann, R.; Lai PeiChun
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2020, 91,
Abstract

Purpose: Hyderabad City today is a blend of metro and heritage causing much dilemma to what it offers the visitors. A mixture of the "Nawabi - the good old days city" and "information technology hub - a new metropolitan city," has changed the perception of the city. This has blurred the vision of...

Author(s)
Rhulia Nukhu; Sapna Singh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Tourism Cities, 2020, 6, 3, pp 545-564

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