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Leisure Tourism

Your source for all tourism, leisure and hospitality information

CABI’s case study database - Tourism Cases, is a window into the world of tourism development. To search cases and find out more on how to read online, download PDFs and access teaching notes visit Tourism Cases at:  https://tourism.cabi.org/casestudies/

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Abstract

To understand whether the purpose of travel affects differences in the evaluation of hotel services, we analyzed online reviews for 768 hotels in New York City. The results show that leisure travelers are predisposed to leaving online reviews with higher ratings and positive emotions than those...

Author(s)
Kim JongMin; Ma HaoXiang; Park SungJun
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2023, 29, 2, pp 189-205
Abstract

Sharing economy platforms increasingly turn to professionalism to compete with their industry competitors, exemplified by their rule-based practices and fewer emphases on personal relationships. Such expanding professionalism has different effects on social discrimination that is infesting these...

Author(s)
Yu Chao; Liao Wang
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2023, 110,
Abstract

Purpose: This study aims to analyse online customer experience in the hospitality industry through dynamic topic modelling (DTM) and net promoter score (NPS). A novel model that was used for collecting, pre-processing and analysing online reviews was proposed to understand the hidden information in ...

Author(s)
Van-Ho Nguyen; Thanh Ho
Publisher
Emerald Publishing, Bingley, UK
Citation
Journal of Hospitality and Tourism Technology, 2023, 14, 2, pp 258-277
Abstract

Purpose: The purpose of this study is to determine the satisfaction of the guests who stay at hotels offering technology-supported products and services related to the services and products they receive by using the opinion mining technique. Design/methodology/approach: In this research, 12,396 ...

Author(s)
Özen, I. A.; Katlav, E. Ö.
Publisher
Emerald Publishing, Bingley, UK
Citation
Journal of Hospitality and Tourism Technology, 2023, 14, 2, pp 102-120
Full TextCABI Book Chapter Info
Cover for The role of locational factors in influencing the overall rating experience of hotel visitors: an application of tripadvisor data in Barcelona.

The analysis of data provided by tourism platforms through Web 2.0 opens new ways to investigate how to improve trip experiences from a destination management organization's (DMO) perspective. This case study builds on Tripadvisor users' generated content to analyse the lodging experience and...

Author(s)
Desale, S. M.; Artul-Tur, A.; Osorio-Caballero, M. I.
ISBN
2023 CABI (H ISBN 9781800621008)
Type
Book chapter
Abstract

The current paper uses MUSA, an MCDA method, to investigate the contribution (perceived importance) of four core aspects that capture guests' experience - i.e. location, cleanliness, service and value - to overall guest satisfaction, indicate, through importance-performance analysis, the weak and...

Author(s)
Glaveli, N.; Manolitzas, P.; Palamas, S.; Grigoroudis, E.; Zopounidis, C.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2023, 26, 6, pp 1003-1021
Abstract

While the historical focus of customer value research has been on transactional values, it is important to also understand the non-transactional values co-created by customer online engagement behaviors. However, online engagement research in tourism has focused almost exclusively on experience...

Author(s)
Shin HakSeung; Perdue, R. R.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2023, 62, 3, pp 593-609
Abstract

The research aims to examine how positive review disconfirmation (i.e., a positive deviance between a hotel consumer's poststay evaluation and the average review rating by prior consumers) affects subsequent consumers' willingness to post online reviews and their own review ratings. By employing an ...

Author(s)
Li HengYun; Meng Fang; Hudson, S.
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2023, 47, 3, pp 528-548
Abstract

The COVID-19 pandemic has brought changes in the different requirements related to consumer experience. We conducted a sentiment analysis on many comments of tourists in two most popular online travel platforms in Mexico, TripAdvisor and Booking.com, from April 2020 to February 2021. Our analysis...

Author(s)
Escandon-Barbosa, D.; Salas-Paramo, J.
Publisher
Routledge, Abingdon, UK
Citation
Tourism Recreation Research, 2023, 48, 1, pp 141-146
Abstract

Hotel industry is the one which has confronted the unprecedented effect of the coronavirus disease 2019 (COVID-19) pandemic to significant social and economic risks. The COVID-19 pandemic has challenged the tourism across the globe and impacted hospitality in hotel industry severely. This study...

Author(s)
Mehta, M. P.; Gopal Kumar; Ramkumar, M.
Publisher
Routledge, Abingdon, UK
Citation
Tourism Recreation Research, 2023, 48, 1, pp 110-127

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