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Abstract

Online user-generated content in various social media websites, such as consumer experiences, user feedback, and product reviews, has increasingly become the primary information source for both consumers and businesses. In this study, we aim to look beyond the quantitative summary and...

Author(s)
Duan WenJing; Yu Yang; Cao Qing; Levy, S.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2016, 57, 3, pp 282-296
Abstract

This study aimed to analyze the impact of the user-generated content on the management at different categories of Brazilian hotels and to identify the managerial actions taken from these contents. The theoretical reference presented a discussion about the user-generated Content and their influence...

Author(s)
Boaria, F.; Santos, C. A. F. dos
Publisher
Universidade Federal de Minas Gerais, Pampulha, Brazil
Citation
Marketing & Tourism Review, 2018, 3, 3, pp unpaginated
Abstract

User-generated content is rapidly gaining traction as an input into the consumer purchase decision making process. After examining the implications of the developing Web 2.0 phenomenon for travel businesses, this article focuses on TripAdvisor (http://www.tripadvisor.com), the largest online...

Author(s)
O'Connor, P.
Publisher
Routledge, Taylor and Francis Group, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2010, 19, 7, pp 754-772
Abstract

Purpose: This study aims to adopt a cognitive heuristic approach to investigate the interaction effect of a message source characteristic (reviewer expertise [RE]) and two message structure characteristics (review rating consistency [RC] and review valence [RV]) on the perceived credibility of...

Author(s)
Lo, A. S.; Yao SiYu [Yao, S. Y. S. ]
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 1, pp 41-60
Abstract

Purpose - The purpose of this paper is to advance in research on consumer psychology of hospitality, since it investigates how online search behavior of users (particularly, information search and choice) is influenced by the opinions of other people in a new context characterized by the...

Author(s)
Herrero, Á.; San Martín, H.; Hernández, J. . M.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2015, 27, 7, pp 1573-1597
Abstract

This study reconfigures the user generated content in online hotel reviews to provide comparative and benchmarking insights about customer satisfaction. Hangzhou, an emerging tourism city in China, was selected for the study. Over a thousand user-generated reviews about four and five star hotels...

Author(s)
Zhou LingQiang; Ye Shun; Pearce, P. L.; Wu MaoYing
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2014, 38, pp 1-10
Abstract

Internet and User-Generated Content has reshaped the way people plan for, buy and consume tourist products, thus putting into question the very role of traditional travel agencies. Using a sample of 1448 Italian tourists, this research finds that significant differences do exist between occasional, ...

Author(s)
Chiappa, G. del
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2013, 19, 1, pp 55-66
Abstract

As online reviews, ratings, and helpful votes in e-commerce platforms become industry-centric, this study examines how virtual badges affect the online behavior of reviewers and readers based on status-seeking theory in an online environment. This study finds that online readers prefer reviews with ...

Author(s)
Schuckert, M.; Liu XianWei; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2016, 33, 4, pp 440-452
Full TextCABI Book Chapter Info
Cover for Hotel disintermediation and user-generated content in the Czech Republic.

This chapter investigates the perceptions of Czech students regarding the topic of disintermediation and considers the influence of user-generated content on hotel choice. The findings reveal that members of the Generation Y perceive both travel agencies and the Internet as playing a significant...

Author(s)
Chiappa, G. del; Velčovská, Š.; Atzeni, M.
ISBN
2016 CABI (H ISBN 9781780648125)
Type
Book chapter
Abstract

This study aims at profiling Italian consumers based on their views for and against disintermediation along with the extent to which user-generated content (UGC), rather than information provided by high street travel agencies, influences their choices. A web-based survey was carried out and a...

Author(s)
Chiappa, G. del; Alarcón-del-Amo, M. del C.; Lorenzo-Romero, C.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2016, 25, 2, pp 197-217

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