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AbstractFull Text

European countries do not have the same hotel classification system. Therefore, the criteria and requirements used to assign star ratings to hotels do not concur among the different countries. There have been some criticisms about the way hotel stars are assigned, because the requirements do not...

Author(s)
Martin-Fuentes, E.; Mateu, C.; Fernandez, C.
Publisher
Universidad de Murcia, Murcia, Spain
Citation
Cuadernos de Turismo, 2018, 42, pp 305-316, 639-642
Abstract

This special issue investigates the ways in which social media is currently impacting and will likely continue to affect the tourism and hospitality industry. Specific topics addressed by the eight papers include: the trends related to consumer use of social media; hotel responses to online reviews...

Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2015, 7, 3, pp 221-319
AbstractFull Text

The aim of this paper is to analyse the factors influencing the service quality appraisals left by hotel guests on Tripadvisor website. First we hypothesise that price and hotel-star category are the main determinants of ex ante expectations, and that they negatively affect the ex post quality...

Author(s)
Fernández-Barcala, M.; González-Díaz, M.; Prieto-Rodriguez, J.
Publisher
International University College, Dobrich, Bulgaria
Citation
European Journal of Tourism Research, 2009, 2, 1, pp 25