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The purpose of the study is to investigate the user-generated content of guests hotel reviews available on Trip Advisor to identify the most scrutinized and discussed dimensions of a hotel by hotel guests. The results reveal that the room, staff, hotel transport connectivity, food, and proximity to ...

Sonia Khan
Publishing India Group, New Delhi, India
International Journal of Hospitality & Tourism Systems, 2017, 10, 1, pp 13-21