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Leisure Tourism

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Abstract

This study presents a characterisation of online reviews for small and medium hotels (SMH) in Portugal. We collected and analysed 1500 online reviews from 50 SMH. The findings show that room, staff and location were the concepts most frequently appeared in the reviews, with cleanliness,...

Author(s)
Chaves, M. S.; Gomes, R.; Pedron, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
Tourism Management, 2012, 33, 5, pp 1286-1287
Abstract

Purpose - The aim of this paper is to contribute to the understanding of backpackers's evaluation of service quality provided by hostels by developing a battery of items to assess perceptions of the overall hostel experience. Design/methodology/approach - Scale development took a mixed approach...

Author(s)
Brochado, A.; Rita, P.; Gameiro, C.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2015, 27, 8, pp 1839-1855