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Purpose - The aim of this paper is to contribute to the understanding of backpackers's evaluation of service quality provided by hostels by developing a battery of items to assess perceptions of the overall hostel experience. Design/methodology/approach - Scale development took a mixed approach...

Brochado, A.; Rita, P.; Gameiro, C.
Emerald Group Publishing Ltd, Bradford, UK
International Journal of Contemporary Hospitality Management, 2015, 27, 8, pp 1839-1855