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AbstractFull Text

The aim of this paper is to analyse the factors influencing the service quality appraisals left by hotel guests on Tripadvisor website. First we hypothesise that price and hotel-star category are the main determinants of ex ante expectations, and that they negatively affect the ex post quality...

Fernández-Barcala, M.; González-Díaz, M.; Prieto-Rodriguez, J.
International University College, Dobrich, Bulgaria
European Journal of Tourism Research, 2009, 2, 1, pp 25