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AbstractFull Text

Many potential consumers consult reviews listed in Online Travel Reviews (OTR) before organizing their travels. For this reason, the management of tourism businesses has been modified by this dynamic. Thus, the items evaluated in the OTR may be considered by hoteliers as competitive criteria....

Lima, S. M.; Viana, F. L. E.
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Estudios y Perspectivas en Turismo, 2017, 26, 3, pp 585-606