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AbstractFull Text

The User Generated Content (UGC) is a significant factor in decision process of buying tourist products, and the hotel segment has been gaining attention in this area. The Theory of Planned Behavior (TPB) - and its three factors: attitude, subjective norms and perceived behavior control - was used...

Author(s)
Mendes-Filho, L.; Carvalho, M. S. D. de
Publisher
Centro de Investigaciones y Estudios Turísticos, Buenos Aires, Argentina
Citation
Estudios y Perspectivas en Turismo, 2014, 23, 3, pp 607-625
Abstract

Purpose - The broad goal of the study is to determine how travelers communicate in the cyberspace in relation to their positive and negative experiences they had when staying in a particular hotel. Further goals of this study include identifying the main themes that motivate consumers to evaluate...

Author(s)
Barreda, A.; Bilgihan, A.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Journal of Hospitality and Tourism Technology, 2013, 4, 3, pp 263-280
Abstract

The papers published in this volume are extended versions of selected research papers among the many contributions presented at ENTER2015 eTourism Conference. This collection of five articles provides a selection of the latest research on applications of ICT in travel and tourism. The first three...

Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2015, 15, 4, pp 287-410
Abstract

The study examines the role of blogs as a source of information to travelers (residents of UAE) who wish to visit countries, choose hotels to stay and eat in different restaurants. The objectives of the study are to know the reasons why travelers are motivated to use blogs as a source of...

Author(s)
Shivakumar, K.; Agarwal, R.
Publisher
OMICS Publishing Group, Los Angeles, USA
Citation
Journal of Tourism and Hospitality, 2014, 3, 3, pp 137
Abstract

Purpose - This study aims to investigate the impacts of online review and source features upon travelers' online hotel booking intentions. Design/methodology/approach - This study developed a research model and empirically examined the model by collecting data from business travelers in the...

Author(s)
Zhao XinYuan; Wang Liang; Guo Xiao; Law, R.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2015, 27, 6, pp 1343-1364
Abstract

This study aims to understand current Italian hotel managers' practices in monitoring online reviews included on travel websites and online travel agencies. Results obtained by a web survey indicate what hotel managers monitor (rating, rankings, guest comments regarding different service elements)...

Author(s)
Aureli, S.; Supino, E.
Publisher
Routledge, Philadelphia, USA
Citation
International Journal of Hospitality & Tourism Administration, 2017, 18, 1, pp 84-109
Abstract

Managerial response plays an important role in bridging customers and hotel managers in the online environment. Extant studies have examined the effect of managerial response on online reputation, customer satisfaction, and customer revisits, among others. However, the actual response behavior of...

Author(s)
Liu XianWei; Law, R.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 468-470
Abstract

Knowledge about where tourists stay during their trips, and at what time of year, is important to destination marketing, management, and planning. However, analysis of the spatial and temporal accommodation patterns of tourists often requires comprehensive data sets, advanced analytical techniques, ...

Author(s)
Ye HaoBin [Ye, H. B. B. ]; Luo JianMing; Vu HuyQuan
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 9, pp 288-299
Abstract

Hotel image has been found to be highly correlated with customer selection of hotels. The consumer's online reviews greatly impact hotel image and, in turn, customer choice of hotels. In addition, the consumers become increasingly demanding and discriminating given the superfluous development of...

Author(s)
Zhang, J. J.; Mao, Z. X.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2012, 21, 2, pp 113-131
Abstract

This research focuses on the impact of social media on today's hotel industry. Reference will be centered on TripAdvisor due to its dominant market position within the travel industry market segment. Specifically, this study will examine how: (1) social media technologically connects and interfaces ...

Author(s)
Linnes, C.; Kowalski, P.; Lema, J.; Lam, W.; Agrusa, J.
Publisher
Tuskegee University, Tuskegee, USA
Citation
Consortium Journal of Hospitality and Tourism, 2014, 19, 2, pp 54-73

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