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Leisure Tourism

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Abstract

Online travel reviews are emerging as a powerful source of information affecting tourists' pre-purchase evaluation of a hotel organization. This trend has highlighted the need for a greater understanding of the impact of online reviews on consumer attitudes and behaviors. In view of this need, we...

Author(s)
Browning, V.; So KamFung [So, K. F. K. ]; Sparks, B.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2013, 30, 1/2, pp 23-40
Abstract

In this study, a quasi-experiment was conducted to investigate the effects of two significant cultural values, face and guanxi, on Chinese customers' behavioral responses to hospitality service failures. Hotel check-in process failure was used as the service encounter scenario. Based on the results ...

Author(s)
Li MiMi; Qiu ShangZhi; Liu ZhaoPing
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2016, 57, pp 18-29
Abstract

The eight papers in this collection deal with: the meaning of travel; the role of self-reflection in backpackers' personal development; brand extension for hotels; the intention to use tourism applications; the credibility of tourism e-commerce platform online reviews; online customer experience...

Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2016, 31, 11, pp 14-31, 55-106, 117-127
Abstract

This study presents a characterisation of online reviews for small and medium hotels (SMH) in Portugal. We collected and analysed 1500 online reviews from 50 SMH. The findings show that room, staff and location were the concepts most frequently appeared in the reviews, with cleanliness,...

Author(s)
Chaves, M. S.; Gomes, R.; Pedron, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
Tourism Management, 2012, 33, 5, pp 1286-1287
Abstract

Online travel communities and tourism agencies have favoured the emergence of global assessment alternatives for accommodation units included in the visitors' travel options. This article analyses the online assessment of accommodation units from Brascedilla˜ov county and identifies the differences ...

Author(s)
Băltescu, C. A.
Publisher
Transilvania University Press, Brașov, Romania
Citation
Bulletin of the Transilvania University of Brasov, Series V - Economic Sciences, 2015, 8, 2, pp 141-148
Abstract

The Internet and electronic communication have generated significant changes in the marketing strategies of accommodation units. On the other hand, sustainable development is a goal which requires concrete actions and changed mentalities. A number of eco-certified accommodation units operate in...

Author(s)
Băltescu, C. A.; Boșcor, D.
Publisher
Transilvania University Press, Brașov, Romania
Citation
Bulletin of the Transilvania University of Brasov, Series V - Economic Sciences, 2015, 8, 2, pp 149-156
Abstract

Purpose - This study aims to examine various forms of hotel businesses' social media (SM) practices by analysing TripAdvisor (TA) and examining its critical role in decision-making. As a well-known platform of SM in tourism, TA serves as an independent review site where visitors share their holiday ...

Author(s)
Özgen, H. K. S.; Kozak, M.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2015, 7, 3, pp 229-241
Abstract

We employ a secondary data source of more than 86,000 customer ratings of Hong Kong star-rated hotels to explore the distribution and difference in rating behavior of English and non-English speaking guests in an online environment. We find that (a) English speaking guests prefer high-class hotels, ...

Author(s)
Schuckert, M.; Liu XianWei; Law, R.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 48, pp 143-149
Abstract

Purpose - The aim of this paper is to contribute to the understanding of backpackers's evaluation of service quality provided by hostels by developing a battery of items to assess perceptions of the overall hostel experience. Design/methodology/approach - Scale development took a mixed approach...

Author(s)
Brochado, A.; Rita, P.; Gameiro, C.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2015, 27, 8, pp 1839-1855
Abstract

Purpose - The purpose of this study is to identify an appropriate factor structure that may be utilized to effectively measure a hotel's performance relative to service quality in a mid-scale setting. Customer perceptions of service quality in mid-scale hotels have largely been ignored; the focus...

Author(s)
Rauch, D. A.; Collins, M. D.; Nale, R. D.; Barr, P. B.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2015, 27, 1, pp 87-106

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