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Leisure Tourism

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Abstract

Purpose: This paper aims to understand how guests' trip purpose and hotel star rating influence the effects of the value for money perceived at hotels and service quality on guest satisfaction and word of mouth (WOM) recommendation. Design/methodology/approach: Using TripAdvisor, 25 Singaporean...

Author(s)
Rajesh Rajaguru; Hassanli, N.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 5, pp 2268-2286
Abstract

Purpose - This study aims to examine whether and how hotel class, attributes of the room, quality, location, cleanliness, and service influence room rates in hotels. Design/methodology/approach - Regression models were developed for the hotel industry and for various grades of hotels. Findings -...

Author(s)
Zhang ZiQiong; Ye Qiang; Law, R.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2011, 23, 7, pp 972-981