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Leisure Tourism

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Abstract

User generated content and especially customer-generated reviews are becoming a prominent information source for travellers making hotel booking decisions. Building upon the dimensions of the SERVQUAL model, the aim of this study is to identify why hotel customers have disparate opinions regarding...

Author(s)
Giannakos, M. N.; Pappas, I. O.; Mikalef, P.
Publisher
Inderscience, Olney, UK
Citation
International Journal of Hospitality and Event Management, 2014, 1, 1, pp 62-80
Abstract

Hotel service levels and pricing range are often denoted by the "star" rating system predominant in that country. This rating system depends considerably on travel agencies to disseminate information to consumers to assist them in their hotel selection. Given the popularity of online travel...

Author(s)
Leung, R.; Au, N.; Liu JianWei; Law, R.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2018, 24, 2, pp 103-117
Abstract

The objective of this study was to propose and test a methodology that allow destination managers and hoteliers improve the allocation of resources. For this purpose, this paper analysed the impact of both establishment (e.g. category, size and location) and assessment variables of services...

Author(s)
Soler, I. P.; Gemar, G.
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 9, pp 126-137
Abstract

The relationship between price and postpurchase perceptions is an important topic in tourism and hospitality studies. However, little is known about how this relationship operates in an online context. Using 43,726 online reviews covering 774 star-rated hotels, this study empirically investigated...

Author(s)
Ye Qiang; Li HuiYing; Wang ZhiSheng
Publisher
Sage Publications Ltd, London, UK
Citation
Journal of Hospitality & Tourism Research, 2014, 38, 1, pp 23-39
Abstract

In this paper, the impact of two service quality metrics (star rating and customer rating) on hotel room sales and prices is investigated. Two of the most popular tourist destinations in the world, Paris and London, are chosen. It is found that a higher customer rating significantly increases the...

Author(s)
Öğüt, H.; Taș, B. K. O.
Publisher
Routledge, Abingdon, UK
Citation
Service Industries Journal, 2012, 32, 2, pp 197-214