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Leisure Tourism

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Abstract

Online user-generated content in various social media websites, such as consumer experiences, user feedback, and product reviews, has increasingly become the primary information source for both consumers and businesses. In this study, we aim to look beyond the quantitative summary and...

Author(s)
Duan WenJing; Yu Yang; Cao Qing; Levy, S.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2016, 57, 3, pp 282-296
Abstract

Online ratings and online reputation management are becoming increasingly popular and important. With this increasing importance, attempts to manipulate online reviews through fake reviews have become more prevalent. Suspicious online reviews (ratings) exist on many e-commerce platforms, but these...

Author(s)
Schuckert, M.; Liu XianWei; Law, R.
Publisher
Routledge, Abingdon, UK
Citation
Asia Pacific Journal of Tourism Research, 2016, 21, 3, pp 259-272
Abstract

Online reviews are one of the main influencers of hotel purchase decisions. This study performs an analysis of reviews extracted from well-known online review sources in combination with hotel sales data and concludes that ratings differ according to the language of reviews. Data science tools have ...

Author(s)
Antonio, N.; Almeida, A. de; Nunes, L.; Batista, F.; Ribeiro, R.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 18, 1/4, pp 157-185
Abstract

This study employed a combined approach of automated and manual content analysis to provide an understanding of online meeting planners' reviews. The dual analysis with 696 online reviews of 173 hotels located in multiple destinations identified both quantitative and qualitative aspects of text...

Author(s)
Boo SoYoung; Busser, J. A.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 66, pp 287-301
Abstract

Online customer reviews are increasingly used by travelers to inform their purchase decisions. However, the vast amount of reviews available nowadays may increase travellers' effort in information processing. In order to facilitate traveller's decisions, social commerce organizations must help...

Author(s)
Filieri, R.; Raguseo, E.; Vitari, C.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 333-341
Abstract

As an emerging research paradigm, big data analytics has been gaining currency in various fields. However, in existing hospitality and tourism literature there is scarcity of discussions on the quality of data which may impact the validity and generalizability of research findings. This study...

Author(s)
Xiang Zheng; Du QianZhou; Ma YuFeng; Fan WeiGuo
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 18, 1/4, pp 43-59
Abstract

With the aim of enhancing their online reputation, several hospitality businesses have started soliciting their guests to write online reviews. Available studies have not yet evaluated the effects of this strategy. To fill this knowledge gap, this study draws on the theory of psychological...

Author(s)
Magno, F.; Cassia, F.; Bruni, A.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Vacation Marketing, 2018, 24, 2, pp 148-158
Abstract

Purpose - The aim of this paper is to examine the impact of three main technologies on converting browsers into customers: impact of review rating (location rating and service rating), recommendation and search listings. Design/methodology/approach - This paper estimates conversion rate model...

Author(s)
Cezar, A.; Ögüt, H.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2016, 28, 2, pp 286-304
Abstract

At present the application of information and communications technologies (ICT) to the marketing of tourism products has been a major change in hotel marketing. In particular, the use of these tools by the users is having a strong effect in decision-making about the choice of tourist destinations...

Author(s)
Hernández Mogollón, J. M.; Herrero Crespo, A.; Martín Gutiérrez, H. S.
Publisher
Universidade de Aveiro, Aveiro, Portugal
Citation
Revista Turismo & Desenvolvimento , 2014, No.21/22 Vol. 2, pp 213-222
Abstract

We employ a secondary data source of more than 86,000 customer ratings of Hong Kong star-rated hotels to explore the distribution and difference in rating behavior of English and non-English speaking guests in an online environment. We find that (a) English speaking guests prefer high-class hotels, ...

Author(s)
Schuckert, M.; Liu XianWei; Law, R.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 48, pp 143-149

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