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Abstract

Purpose: This study aims to adopt a cognitive heuristic approach to investigate the interaction effect of a message source characteristic (reviewer expertise [RE]) and two message structure characteristics (review rating consistency [RC] and review valence [RV]) on the perceived credibility of...

Author(s)
Lo, A. S.; Yao SiYu [Yao, S. Y. S. ]
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 1, pp 41-60
Abstract

Developments in ICT and the massive growth in social media usage have increased the availability of data on travel behaviour. This brings an array of new possibilities to improve destination management through Data-driven decisions. This data, however, needs to be analysed and interpreted in order...

Author(s)
Zee, E. van der; Bertocchi, D.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 20, 1/4, pp 153-180
Abstract

Purpose: This study aims to assess international customers' experiences in the leading hotels of the iconic city of Shanghai. Design/methodology/approach: Leximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising Shanghai's superior hotels. The reviews...

Author(s)
Wu MaoYing; Pearce, P.; Dong Wang
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 4, pp 1096-1115
Abstract

Purpose: This study aims to investigate the online customer review behavior and determinants of overall satisfaction with hotels of travelers in various travel group compositions. Design/methodology/approach: The author collected data from online reviews of travelers in various travel group...

Author(s)
Xu Xun
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 3, pp 1663-1685
Abstract

Purpose: The prevalence of online review websites and the ever-growing difficulty of judging review quality result in the increasing need for consumers to reduce cognitive costs. Thus, the purpose of this study is to find out the determinants of review helpfulness based on a comprehensive...

Author(s)
Liang Sai; Schuckert, M.; Law, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 2, pp 953-977
Abstract

Purpose: The purpose of this paper is to introduce a new multiple imputation method that can effectively manage missing values in online review data, thereby allowing the online review analysis to yield valid results by using all available data. Design/methodology/approach: This study develops a...

Author(s)
Kim JeWoo; Im JongHo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 11, pp 3250-3267
Abstract

This paper proposes a methodology for conducting importance-performance analysis (IPA) through online reviews. The methodology is composed of three stages: (1) mining useful information from online reviews, (2) estimating each attribute's performance and importance, and (3) constructing IPA plot,...

Author(s)
Bi JianWu; Liu Yang; Fan ZhiPing; Zhang Jin
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 70, pp 460-478
Abstract

Purpose: This paper aims to examine the factors contributing to the helpfulness of online hotel reviews and to measure the impact of manager response on the helpfulness of online hotel reviews. Design/methodology/approach: This investigation used a linear regression model that drew upon 56,284...

Author(s)
Kwok LinChi; Xie, K. L.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2016, 28, 10, pp 2156-2177
Abstract

In this paper we propose a system that performs the classification of customer reviews of hotels by means of a sentiment analysis. We elaborate on a process to extract a domain specific lexicon of semantically relevant words based on a given corpus (Scharl et al., 2003; Pak & Paroubek, 2010). The...

Author(s)
Gräbner, D.; Zanker, M.; Fliedl, G.; Fuchs, M.
Publisher
Springer-Verlag Wien, A-1201 Wien, Austria
Citation
Information and communication technologies in tourism 2012, Helsingborg, Sweden, January 25-27, 2012, 2012, pp 470
Abstract

Purpose: Online consumer reviews have become increasingly important for consumer decision-making. One of the most prominent examples is the hotel industry where consumer reviews on websites, such as Bookings.com, TripAdvisor and Venere.com, play a critical role in consumers' choice of a hotel....

Author(s)
Viglia, G.; Minazzi, R.; Buhalis, D.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2016, 28, 9, pp 2035-2051

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