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Abstract

Developments in ICT and the massive growth in social media usage have increased the availability of data on travel behaviour. This brings an array of new possibilities to improve destination management through Data-driven decisions. This data, however, needs to be analysed and interpreted in order...

Author(s)
Zee, E. van der; Bertocchi, D.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2018, 20, 1/4, pp 153-180
AbstractFull Text

This paper presents a fuzzy multi-attribute decision making approach for evaluating the service quality of the hotels of an important tourist destination island: Gran Canaria. We first extract the information provided in www.tripadvisor.com which is becoming one of the most popular websites that...

Author(s)
Martín, J. C.; Román, C.
Publisher
Institute for Tourism, Zagreb, Croatia
Citation
Tourism (Zagreb), 2017, 65, 4, pp 390-405
AbstractFull Text

Though the mid-scale hotel business is still in its infancy in China, it has become a new growing competitive market attracting a variety of international hotel brands. Moreover, from the academic perspective, mid-scale hotel business is seldom discussed in the Eastern context. This study attempts...

Author(s)
Yue, M.; Xu, S.
Publisher
Taylor's University, Selangor, Malaysia
Citation
Asia-Pacific Journal of Innovation in Hospitality and Tourism, 2018, 7, 1, pp 71-84
Abstract

This study employed a combined approach of automated and manual content analysis to provide an understanding of online meeting planners' reviews. The dual analysis with 696 online reviews of 173 hotels located in multiple destinations identified both quantitative and qualitative aspects of text...

Author(s)
Boo SoYoung; Busser, J. A.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 66, pp 287-301
Abstract

In this study, we conducted a multilevel analysis of factors affecting customer satisfaction in the global hotel industry. The survey data collected from TripAdvisor.com included customer reviews relating to 13,410 hotels located in 80 major global urban tourism destinations. We examined multiple...

Author(s)
Radojevic, T.; Stanisic, N.; Stanic, N.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2017, 58, 2, pp 134-164
Abstract

This research focuses on the impact of social media on today's hotel industry. Reference will be centered on TripAdvisor due to its dominant market position within the travel industry market segment. Specifically, this study will examine how: (1) social media technologically connects and interfaces ...

Author(s)
Linnes, C.; Kowalski, P.; Lema, J.; Lam, W.; Agrusa, J.
Publisher
Tuskegee University, Tuskegee, USA
Citation
Consortium Journal of Hospitality and Tourism, 2014, 19, 2, pp 54-73
Abstract

The impact of destinations' attributes on hotel rates in different locations has been insufficiently compared the existing literature. This study sought to apply the hedonic pricing method to measure and compare how room prices are affected by factors that are both external and inherent to hotel...

Author(s)
Soler, I. P.; Gemar, G.; Guzman-Parra, V. F.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 226-237
Abstract

The purpose of this study is to examine the association between traveling for business and customer satisfaction with hotel services. To that end, a multilevel analysis is conducted of an empirical dataset comprising over 1.6 million customer reviews pertaining to 13,410 hotels located in 80 major...

Author(s)
Radojevic, T.; Stanisic, N.; Stanic, N.; Davidson, R.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2018, 67, pp 326-341
Abstract

The growing number of tourists in Spain, as well as a greater number of shorter trips a year, has allowed the development of rural, cultural and gastronomic tourism, supplementing the predominant sun and beach destinations. Also, the set of public administrations and private companies (wineries,...

Author(s)
Arroyo Cañada, F. J.; Gil Lafuente, J.
Publisher
Instituto Superior de Ciencias Educativas (ISCE), Odivelas, Portugal
Citation
Tourism and Hospitality International Journal, 2016, 6, 2, pp 27-41
Abstract

At present the application of information and communications technologies (ICT) to the marketing of tourism products has been a major change in hotel marketing. In particular, the use of these tools by the users is having a strong effect in decision-making about the choice of tourist destinations...

Author(s)
Hernández Mogollón, J. M.; Herrero Crespo, A.; Martín Gutiérrez, H. S.
Publisher
Universidade de Aveiro, Aveiro, Portugal
Citation
Revista Turismo & Desenvolvimento , 2014, No.21/22 Vol. 2, pp 213-222

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