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Leisure Tourism

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Abstract

User-generated content is rapidly gaining traction as an input into the consumer purchase decision making process. After examining the implications of the developing Web 2.0 phenomenon for travel businesses, this article focuses on TripAdvisor (http://www.tripadvisor.com), the largest online...

Author(s)
O'Connor, P.
Publisher
Routledge, Taylor and Francis Group, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2010, 19, 7, pp 754-772
Abstract

Purpose: This study aims to assess international customers' experiences in the leading hotels of the iconic city of Shanghai. Design/methodology/approach: Leximancer, a qualitative analysis software program, was used to examine over 2,000 reviews appraising Shanghai's superior hotels. The reviews...

Author(s)
Wu MaoYing; Pearce, P.; Dong Wang
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 4, pp 1096-1115
Abstract

Purpose: This study aims to investigate the online customer review behavior and determinants of overall satisfaction with hotels of travelers in various travel group compositions. Design/methodology/approach: The author collected data from online reviews of travelers in various travel group...

Author(s)
Xu Xun
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2018, 30, 3, pp 1663-1685
Abstract

Purpose: The prevalence of online review websites and the ever-growing difficulty of judging review quality result in the increasing need for consumers to reduce cognitive costs. Thus, the purpose of this study is to find out the determinants of review helpfulness based on a comprehensive...

Author(s)
Liang Sai; Schuckert, M.; Law, R.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 2, pp 953-977
Abstract

Purpose: This paper aims to examine the factors contributing to the helpfulness of online hotel reviews and to measure the impact of manager response on the helpfulness of online hotel reviews. Design/methodology/approach: This investigation used a linear regression model that drew upon 56,284...

Author(s)
Kwok LinChi; Xie, K. L.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2016, 28, 10, pp 2156-2177
Abstract

Purpose: This paper aims to explore how emotional expressions embedded in online hotel reviews influence consumers' helpfulness perceptions. In particular, this study develops and tests hypotheses analyzing empirical data with a text-mining method in the context of hotels to investigate how review...

Author(s)
Lee MinWoo; Jeong MiYoung; Lee JongSeo
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 762-783
Abstract

A two-stage stochastic programming model to determine an optimal sequencing of hotels, with the online review selection provided by online travel agencies (OTAs), is developed. The multi-attributes of hotels and online reviews containing various indicators (e.g., location and service) are all...

Author(s)
Rianthong, N.; Dumrongsiri, A.; Kohda, Y.
Publisher
Elsevier B. V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2016, 20, pp 55-65
Abstract

Purpose: This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance. Design/methodology/approach: A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with...

Author(s)
Xie, K. L.; Zhang ZiLi; Zhang ZiQiong; Amrik Singh; Lee SeulKi
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2016, 28, 9, pp 2013-2034
Abstract

Hotel classification systems have been questioned on some occasions due to the loss of credibility of stars as a quality standard and because they are sometimes subject to outdated criteria. In any case, this system allows reducing the adverse effects of asymmetric information, characterized in a...

Author(s)
Martin-Fuentes, E.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Journal of Hospitality and Tourism Management, 2016, 29, pp 126-134
Abstract

Purpose: The purpose of this paper is to examine guests' experiences at green hotels and the impact of green experience on customer satisfaction. Design/methodology/approach: A total of 727 green reviews (reviews on green experiences) of the top ten green hotels in the USA were downloaded from ...

Author(s)
Yu YiXiu; Li Xu; Jai TunMin
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 5, pp 1340-1361

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