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Abstract

In this article, we unveil determinants of guest satisfaction with urban hotel locations and disclose what types of locations are preferred by guests. Using data from 8,185 online reviews of 220 Los Angeles hotels checked in during a 1-year period, we apply a mixed-effect ordered logit model to...

Author(s)
Yang Yang; Mao ZhenXing; Tang JingYin
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2018, 57, 2, pp 243-259