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Abstract

Using online reviews in the co-creation of the service experience remains an attractive but elusive goal, based on case studies of how four high-end hotels in the western United States respond to customers' reviews posted on TripAdvisor. Chosen specifically because they represent two divergent...

Author(s)
Park, S. Y.; Allen, J. P.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2013, 54, 1, pp 64-73
Abstract

This paper proposes a methodology for conducting importance-performance analysis (IPA) through online reviews. The methodology is composed of three stages: (1) mining useful information from online reviews, (2) estimating each attribute's performance and importance, and (3) constructing IPA plot,...

Author(s)
Bi JianWu; Liu Yang; Fan ZhiPing; Zhang Jin
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2019, 70, pp 460-478
Abstract

In this paper we propose a system that performs the classification of customer reviews of hotels by means of a sentiment analysis. We elaborate on a process to extract a domain specific lexicon of semantically relevant words based on a given corpus (Scharl et al., 2003; Pak & Paroubek, 2010). The...

Author(s)
Gräbner, D.; Zanker, M.; Fliedl, G.; Fuchs, M.
Publisher
Springer-Verlag Wien, A-1201 Wien, Austria
Citation
Information and communication technologies in tourism 2012, Helsingborg, Sweden, January 25-27, 2012, 2012, pp 470
Abstract

Knowledge about where tourists stay during their trips, and at what time of year, is important to destination marketing, management, and planning. However, analysis of the spatial and temporal accommodation patterns of tourists often requires comprehensive data sets, advanced analytical techniques, ...

Author(s)
Ye HaoBin [Ye, H. B. B. ]; Luo JianMing; Vu HuyQuan
Publisher
Elsevier, Amsterdam, Netherlands
Citation
Journal of Destination Marketing & Management, 2018, 9, pp 288-299
Abstract

A two-stage stochastic programming model to determine an optimal sequencing of hotels, with the online review selection provided by online travel agencies (OTAs), is developed. The multi-attributes of hotels and online reviews containing various indicators (e.g., location and service) are all...

Author(s)
Rianthong, N.; Dumrongsiri, A.; Kohda, Y.
Publisher
Elsevier B. V., Amsterdam, Netherlands
Citation
Tourism Management Perspectives, 2016, 20, pp 55-65
Abstract

This paper investigates how managing online reviews affects hotel performance. An international hotel chain provided the hotel performance data and the online review data. A leading social media firm for the hospitality industry collected the online review data, which the hotel company purchased....

Author(s)
Kim, W. G.; Lim, H. J.; Brymer, R. A.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2015, 44, pp 165-171
Abstract

Online travel reviews have become increasingly important as a result of the intangible and heterogeneous characteristics of the tourism industry as well as the recent diffusion of social media. This exploratory case study intends to examine the comparative importance of the six heuristic attributes ...

Author(s)
Yang SungByung; Shin SeungHun; Joun YouHee; Koo ChulMo
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2017, 34, 7, pp 963-985
Abstract

Purpose - This study aims to examine various forms of hotel businesses' social media (SM) practices by analysing TripAdvisor (TA) and examining its critical role in decision-making. As a well-known platform of SM in tourism, TA serves as an independent review site where visitors share their holiday ...

Author(s)
Özgen, H. K. S.; Kozak, M.
Publisher
Emerald Group Publishing Ltd, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2015, 7, 3, pp 229-241
Abstract

Internet has become a key element in any economic activity, but to do so requires constant updating due to its various changes. Thus, within tourism, has appeared what is known as Tourism 2.0, allowing direct interaction between different companies, organizations and/or users, especially from...

Author(s)
Moral Cuadra, S.; Cañero Morales, P.; Orgaz Agüera, F.
Publisher
Universidad de Málaga, Malaga, Spain
Citation
TURyDES: Revista Turismo y Desarrollo local, 2014, 7, 17, pp unpaginated
Abstract

Internet has become a key element in any economic activity, but to do so require constant updating due to its various changes. In the tourism has appeared what is known as Web 2.0, allowing direct interaction between different companies, organizations and/or users, especially from social networks....

Author(s)
Cañero Morales, P.; Moral Cuadra, S.; Orgaz Agüera, F.
Publisher
Universidad de Málaga, Malaga, Spain
Citation
TURyDES: Revista Turismo y Desarrollo local, 2014, 7, 17, pp unpaginated

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