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Abstract

Hotel ratings given by reviewers on travel-related social media sites are generally perceived as symmetric. Using the perspective of positive-negative asymmetry, we challenge this perception by comparing the prevalence of single- and dual-valence reviews associated with opposite hotel ratings....

Author(s)
Fong HocNang [Fong, H. N. L. ]; Lei SutIeng [Lei, S. I. S. ]; Law, R.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2017, 26, 1, pp 67-82
AbstractFull Text

Bed bugs, Cimex lectularius, occur wherever there is human activity. While infestations are most common in homes and apartments, they are also prevalent in hotels, raising questions about their impact on travel and tourism. To investigate how much the public knows and cares about bed bugs while...

Author(s)
Potter, M. F.; Penn, J. M.; Hu WuYang
Publisher
International Conference on Urban Pests (ICUP), UK, UK
Citation
9th International conference on urban pests, Birmingham, UK, 9-12 July 2017, 2017, pp 67-73
Abstract

In New York City (NYC), one of the world's top tourism destinations, bed bugs have reemerged as a challenge to the hospitality industry regardless of a hotel's star rating, location, ranking, or other. Given this growing tourism and hospitality management problem, the purpose of this study was to...

Author(s)
Liu, B. J.; Pennington-Gray, L.; Donohoe, H.; Omodior, O.
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2015, 20, 2, pp 243-250